Originally Posted by tech

In 20+ years of OEM automotive / motorcycle electronic experience I think I can say I've seen it all. While the 2006 and 2007 units were certainly a serious probelm, the 2008 and 2009 units fail at a rate only slightly higher than any other OEM car system I ever worked on. Add to that the fact that alot of these failures are actually bike related (broken mounting brackets) and the environment these things live it, it actually holds up pretty well. Even the disastrous 2006 had a failure rate of less then 6%. If you're one of those people with a unit that failed, you don't want to hear that, and it's a pretty poor number, but things have certainly improved since 2006. Consider the fact that ever warranty claim costs HD money, and as of 2010, they are still using these units.

After the mods and updates are done, the units currently being repaired have return rate of just over 1%. If you would like to discuss what is done along the lines of mods and updates, contact Iron Cross Audio.