Letter to Harley

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Jul 27, 2009 | 08:28 PM

#31

trackadaptor

Thread Starter

Road Warrior

Joined: Apr 2007

Posts: 1,406

Likes: 5

From: Sunnyvale, Ca.

Yes

Quote:

Originally Posted by carpetride

I would ask for a BJ from Marisa Miller as well. What could it hurt?

Heck, I will settle for a Photo of Marisa Miller , on my bike , photo shoot at my house :-)

Never hurts to ask ;-) I love SI Swim Edition....

Jul 27, 2009 | 08:29 PM

#32

Chumplestilskin

Tourer

Joined: May 2009

Posts: 276

Likes: 0

From: Las Vegas

I think you're screwed - especially if you have a loaner. When you buy a house and the toilet runs in the first year, you can't defer payment on that...even if they had to put you up in a hotel. While it doesn't hurt to ask, I'm sure you will be denied.

Jul 27, 2009 | 08:33 PM

#33

OG1

Road Master

Joined: Apr 2008

Posts: 897

Likes: 10

From: Oregon

while i dont necessarily think your demands are reasonable; if this is tha path you want to take, i think your best bet at this point is to contact a consumer protection attorney and have them send the letter. i think HD has already established that they dont want to give you a new bike, or they would have done that to begin with.

while the initial frame issue was a FACTORY issue, everything you are suffering since then is related to your DEALER. have you aired these concerns to the GM at the dealer?

Jul 27, 2009 | 08:34 PM

#34

dabluesguy

Road Master

Joined: Jun 2008

Posts: 792

Likes: 1

From: Round-Up City, Orygun

I must have missed something. Is Marisa Miller the factory rep? Cuz I just might develop a problem too.

Jul 27, 2009 | 08:35 PM

#35

Jinks

Outstanding HDF Member

Joined: Jul 2007

Posts: 2,241

Likes: 7

From: Daytona, Fla.

Quote:

Originally Posted by trackadaptor

Great input.... How do I get ahold of a local factory rep. ?

Assuming you're serious, call Harley's customer service number & talk politely with them. Calmly explain the problems you've been having & request the contact information for the closest factory rep. Mention your plans for Sturgis. Ask if they will extend the use of the loner bike long enough to cover your planned (& prepaid) vacation, or if they will compensate you for the non-refundable reservations you've made & the lost vacation time. Do it all in a serious "can you help me" tone of voice rather than the "I DEMAND this, that, & whatever" tone & you might get some assistance.

Jul 27, 2009 | 08:38 PM

#36

dawg

Seasoned HDF Member

Joined: Jun 2006

Posts: 28,549

Likes: 3,954

From: Vermont

Quote:

Originally Posted by trackadaptor

It took 20 days to get the bike back with the new frame and swingarm.

I was able to ride it for 30 miles then the Rear Shocks blew....

Now waiting for Rear Shcoks - was told 7 - 10 days, more days....

That gives me a total of 5 days riding my bike in July, oh well.....

A frame swap requires the shop to get the new frame in which would take 7-10 days minimum for the frame and swingarm. You also have to get the VIN stamped into it prior to painting. Anytime parts are not in stock, it is about a 7-10 day wait from the MOCO. They obviously don't have the shocks in stock. One thing you should've done is ask them to get the shocks from another dealer and it would be quicker (we have the shocks in stock because we pride ourselves on stocking service parts). If you factor a 7-10 day wait for the frame and swingarm and then you have to factor in it being a 10 hour job to do the swap considering they are working solely on your bike for two days, the earliest you would have it would be 12 days. I ain't bustin' on ya, I just don't see why you wrote the letter. I would have given the shop a little crap maybe for taking 20 days, but that is the shops fault, not the MOCO. The service manager could have called the MOCO and worked with customer service to get the frame and swingarm overnighted once you had your VIN number stamped into it and had the MOCO eat the shipping, but that's about it.

Jul 27, 2009 | 08:50 PM

#37

Heritage123

Cruiser

Joined: Apr 2009

Posts: 158

Likes: 0

From: Southern Ohio

I don't know why some seem to be raggin on this guy. I know I would be be vvvveeerrryyyy upset if my Heritage was messed up like his bike is. I know I would be makin some pretty strong demands myself - who on here wouldn't. While I agree with some that I would not have included option #2, I can't fault him for trying to get a fair shake in all this mess. This is not his fault, this is Harleys fault, and they should do everything to make it right. If I pay $20 for something I want it to be RIGHT, let alone $20,000. I hope it all works out for him...

Jul 27, 2009 | 09:04 PM

#38

1stGlide

Cruiser

Joined: Mar 2007

Posts: 103

Likes: 0

From: Colorado

I think you have a communication problem between the involved parties. 1) Between you and the dealership, apparently you either have not communicated how urgent and frustrating this problem is to you, or the owner of the dealership hasn't listened to your desires for compensation. 2) Between the dealership and the local service rep. One or the other or both is not taking this seriously.
As far as the delay with the new frame is concerned, you can't tell me that the factory doesn't have frames sitting on the assembly line that they could have shipped to the dealership. I'm guessing that the factory needs to stamp a S/N in the frame to satisfy the feds and laywers (maybe not in that order).
I missed your previous posts regarding this so I can only speak to this thread. EVERYTIME you have communication with either the dealership or factory document it, act calmly and dignified, dealing only in facts with supporting documentation and you should get the results you need. Speaking as someone that is in the service end of a large corporation I can tell you that it has worked for me.