Letter to Harley
Elite HDF Member
Joined: Jan 2008
Posts: 4,351
Likes: 461
From: Illinois
I have had bigger fits over smaller problems than what the op has stated here. I don't blame him for being upset and am not sure if I would've handled it better or worse, but there are a few things I would like to add.
The first letter you posted on here that you sent to harley told them that you weren't going to be happy no matter what they did. Once they read that, they probably made up their minds to do only what was required by law and not bother doing anything more than they absolutely had to do for you.
The dealer may not be legally required to step in and fix it ahead of harley, but a good dealer would. They would get you back on the road and then squabble with harley to get reimbursed for the repairs.
I have had car dealers, motorcycle dealers and even farm machinery dealers fix problems for me that were in grey areas on warranty and tell me not to worry about it. They will get their money from the factory or take the loss for a good customer.
I know it's hard to find a GOOD dealer for almost anything these days, but they are out there. Once you find one that will take care of you, don't jump ships because you could save $10 somewhere else.
Dennis
The first letter you posted on here that you sent to harley told them that you weren't going to be happy no matter what they did. Once they read that, they probably made up their minds to do only what was required by law and not bother doing anything more than they absolutely had to do for you.
The dealer may not be legally required to step in and fix it ahead of harley, but a good dealer would. They would get you back on the road and then squabble with harley to get reimbursed for the repairs.
I have had car dealers, motorcycle dealers and even farm machinery dealers fix problems for me that were in grey areas on warranty and tell me not to worry about it. They will get their money from the factory or take the loss for a good customer.
I know it's hard to find a GOOD dealer for almost anything these days, but they are out there. Once you find one that will take care of you, don't jump ships because you could save $10 somewhere else.
Dennis
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