Flying bag.
Ultimate HDF Member
Joined: Aug 2008
Posts: 5,413
Likes: 17
From: eastern oklahoma
man that sux on your new bike. hope they find a way to help you out with the bag replacement issue. now i'm not going to just consider replacing the quickie pins, but gonna do it this weekend with bolts etc.
Thread Starter
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Cruiser
Joined: Apr 2009
Posts: 184
Likes: 1
From: Chicago
I just spoke with Debbie with HD customer service. I found her to be very friendly and helpful. She said the they would not warranty the lost bag, but because I have been a long time customer and had the problem "on the road" she would issue a $275.00 credit at the dealer of my choice for a new bag and lock set. This represents 50% of the retail value.
I think this is more than fair because as she said once anyone, dealer included, removes the bag from the bike the MoCo is out. This make sense as it could be reinstalled improperly. So keep the faith the MoCo is not all evil and money grubbing as some here have suggested.
I think this is more than fair because as she said once anyone, dealer included, removes the bag from the bike the MoCo is out. This make sense as it could be reinstalled improperly. So keep the faith the MoCo is not all evil and money grubbing as some here have suggested.
Tourer
Joined: Jan 2009
Posts: 270
Likes: 1
From: Lake Charles, La
Mine came off of my Ultra Classic, but I have guards, so they stayed put. I heard the a noise, so I stopped, and it freaked me out. Seams they were not turned all the way, and thus for, not tight. You have to turn them till you feel them click. Once i did that, never had the problem again. Now, everytime I put my bags back on, I push in, and turn all the way. It is not the best design I might add. I guess if you are going to travel without guards, you might want to go with the bolts. Just make sure you use some sort of srping or lockwasher, a lock washer might be too tight, to prevent them from vibrating off. A friend of mine lost his kickstand once on his sporty. He had to get a cender block, and drive to the HD dealer to buy a new one. Also, I doubt that HD will do anything. Maybe they will. Anyway, good luck, and I am sorry to hear about your loss.
Also, Max...Your avitor is messing me up. She NEVER takes it all the way off, no matter how long I watch!
Also, Max...Your avitor is messing me up. She NEVER takes it all the way off, no matter how long I watch!
Last edited by swlamedic; Jul 31, 2009 at 10:44 AM.
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Road Captain
Joined: Jul 2008
Posts: 656
Likes: 0
From: gone
Good to hear. I am glad you got something out of it and I have to agree that once it has been removed, the clips or wire could be damaged from improper install and MoCo can’t be held responsible for any damage that could be self inflicted. However, I do think that the factory setup on the bags could use some work. I have replaced the front with a bolt just to be sure.
Seasoned HDF Member
Joined: Oct 2006
Posts: 5,977
Likes: 85
From: Nevada
I just spoke with Debbie with HD customer service. I found her to be very friendly and helpful. She said the they would not warranty the lost bag, but because I have been a long time customer and had the problem "on the road" she would issue a $275.00 credit at the dealer of my choice for a new bag and lock set. This represents 50% of the retail value.
I think this is more than fair because as she said once anyone, dealer included, removes the bag from the bike the MoCo is out. This make sense as it could be reinstalled improperly. So keep the faith the MoCo is not all evil and money grubbing as some here have suggested.
I think this is more than fair because as she said once anyone, dealer included, removes the bag from the bike the MoCo is out. This make sense as it could be reinstalled improperly. So keep the faith the MoCo is not all evil and money grubbing as some here have suggested.