Garmin GPS - Ridiculous
Road Master
Joined: Jul 2008
Posts: 868
Likes: 51
From: Illinois
Good Day.
Purchase a Garmin ZUMO 660 as a Christmas gift to myself.
Do all the necessary steps to make the unit operational with the latest software.
Test the unit on a short trip only to find that the unit is faulty. The unit keeps changing the route as you travel to the destination.
Thank goodness it was a short local trip and I knew where I was going.
Contacted Garmin - they AGREED that the unit was DEFECTIVE from the factory.
I'm told to return it by Garmin.
I get stuck "paying" the return postage because of "Garmin's policies".
WTF?????
A faulty unit received and I have to pay to send it back?
That cost should be borne by either the manufacturer or the dealer ANYBODY but me.
How can this company operate with these types of policies?
Have a GREAT day.
Purchase a Garmin ZUMO 660 as a Christmas gift to myself.
Do all the necessary steps to make the unit operational with the latest software.
Test the unit on a short trip only to find that the unit is faulty. The unit keeps changing the route as you travel to the destination.
Thank goodness it was a short local trip and I knew where I was going.
Contacted Garmin - they AGREED that the unit was DEFECTIVE from the factory.
I'm told to return it by Garmin.
I get stuck "paying" the return postage because of "Garmin's policies".
WTF?????
A faulty unit received and I have to pay to send it back?
That cost should be borne by either the manufacturer or the dealer ANYBODY but me.
How can this company operate with these types of policies?
Have a GREAT day.
The second time I was traveling and they sent me the mount for bike next day, I paid like $12.00 for shipping and the unit was 2 weeks past warranty.
I would by a Garmin product again without hesitation.
Banned
Joined: Feb 2009
Posts: 6,259
Likes: 5
From: NW NC
I have been though 4 GPS's and Navigon was by far the worst. The touch screen would not respond. Finally it cracked. I had been traveling and have a compact scanner which I used to put all of my receipts onto my Dell laptop. Started having PC problem so called Dell and they restored my PC to factory settings, wiping out everything I had. Although the GPS was less than 6 months old I could not prove it and it is now a paperweight.... I now have a Garmin nuvi 750 and love it. I do not use a GPS on my scoot but may one day when I can afford one.
Ultimate HDF Member
Joined: Feb 2007
Posts: 7,663
Likes: 7
From: Northeast Ohio
Don't count on it, cabin fever is just now setting in ! 
LMAO, I thought I was the only one that caught these things?? 
I have had nothing but excellent service from the product and the people I have talked to at garmin.
I will give the OP the benefit of a glitch here but perhaps some should read the rules... No apologies for an attitude whether perceived or implied.
I have had nothing but excellent service from the product and the people I have talked to at garmin.
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Joe Kucinski
Cruiser
Joined: Feb 2008
Posts: 166
Likes: 0
From: California Desert
I have ridden and flown with a GPS for years and love the technology. It has helped me out numerous times, whether it's finding a gas station or a hotel. My Garmin 478 will even give me the current weather 100 miles away, if I wanted to pay for the subscription.
IMHO, Garmin is the best in the industry. I just called a few days ago to replace my Mapsource program. I was on hold for 10 minutes and then they charged me a whole $10 for a new disk. I can live with that. I've probably used customer support a half dozen times over the years and never had a problem.
IMHO, Garmin is the best in the industry. I just called a few days ago to replace my Mapsource program. I was on hold for 10 minutes and then they charged me a whole $10 for a new disk. I can live with that. I've probably used customer support a half dozen times over the years and never had a problem.
