Garmin GPS - Ridiculous
Thread Starter
|
Road Captain
Joined: Nov 2007
Posts: 654
Likes: 11
Garmin GPS - Ridiculous
Good Day.
Purchase a Garmin ZUMO 660 as a Christmas gift to myself.
Do all the necessary steps to make the unit operational with the latest software.
Test the unit on a short trip only to find that the unit is faulty. The unit keeps changing the route as you travel to the destination.
Thank goodness it was a short local trip and I knew where I was going.
Contacted Garmin - they AGREED that the unit was DEFECTIVE from the factory.
I'm told to return it by Garmin.
I get stuck "paying" the return postage because of "Garmin's policies".
WTF?????
A faulty unit received and I have to pay to send it back?
That cost should be borne by either the manufacturer or the dealer ANYBODY but me.
How can this company operate with these types of policies?
Have a GREAT day.
Purchase a Garmin ZUMO 660 as a Christmas gift to myself.
Do all the necessary steps to make the unit operational with the latest software.
Test the unit on a short trip only to find that the unit is faulty. The unit keeps changing the route as you travel to the destination.
Thank goodness it was a short local trip and I knew where I was going.
Contacted Garmin - they AGREED that the unit was DEFECTIVE from the factory.
I'm told to return it by Garmin.
I get stuck "paying" the return postage because of "Garmin's policies".
WTF?????
A faulty unit received and I have to pay to send it back?
That cost should be borne by either the manufacturer or the dealer ANYBODY but me.
How can this company operate with these types of policies?
Have a GREAT day.
Outstanding HDF Member
Joined: Sep 2007
Posts: 2,272
Likes: 3
From: Slidell, Louisiana
Think i would go back to the dealer and let them deal with Garmin on the faulty unit or did you try that yet? Did you buy it with a credit card? if so i would contact the credit card company also. F*@% Garmin. Their faulty crap should not be your problem.
Road Warrior
Joined: Sep 2008
Posts: 1,549
Likes: 8
From: North Texas
I can see having to pay for shipping on something if you need to exchange, but not if the product is defective. That would fry my a$$ as well. I think I'd have to fire a letter off to Garmin about it. Not that it would do any good ...
Road Warrior
Joined: Feb 2009
Posts: 1,519
Likes: 2
From: St. Augustine Florida
Where was the unit bought. What is there return policy? Was it bought on line?
I purchased one for my wife a while back at Wal-Mart. Brought in the original one I purchased because of an electrical contact problem. Walked out with a new one minutes later.
I purchased one for my wife a while back at Wal-Mart. Brought in the original one I purchased because of an electrical contact problem. Walked out with a new one minutes later.
Grand HDF Member
Joined: Sep 2005
Posts: 4,890
Likes: 73
From: MA
How many times are you going to post this question? Christ, you got 2 threads in the touring section and 1 in the General Chat.
Trending Topics
Seasoned HDF Member
Joined: Sep 2005
Posts: 5,072
Likes: 104
From: Prescott, AZ
He posted on four areas here within 5 min and has not been back yet???
actually, he should be posting in the
http://www.zumoforums.com/index.php
actually, he should be posting in the
http://www.zumoforums.com/index.php
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
7 Surprising Harley-Davidson Products that Are Not Motorcycles
Verdad Gallardo
8 Best Harley-Davidson Motorcycles Ever
Pouria Savadkouei
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Harley-Davidson Reveals Super Cool Cafe Racer Concept
Verdad Gallardo
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Verdad Gallardo
10 Motorcycles You Should Never Buy
Joe Kucinski
10 Things Harley-Davidson Needs to Fix in 2026
Verdad Gallardo
Banned
Joined: Feb 2009
Posts: 6,259
Likes: 5
From: NW NC
May not be his fault that it posted twice in the touring forum. The site was acting flaky earlier and he may have hit submit twice thing it was hosed. His post times were 8:48 and 8:50 so I would write it off as a system issue. I hope some attitudes improve when the weather warms up.....