@#$$% bike bandit
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Joined: Feb 2010
Posts: 58
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From: Auburn
Luckily for me, other than the emails, I always take a screen-shot of my final shopping cart before I place my order. Its probably overkill, but this time it worked in my favor since closeout items that I purchased were clearly marked as no return, but the jacket was not.
As for repeat business, I really don't think they care. I told them in an email that I would make it my personal agenda to inform every forum that I am member of about their practices. Her response was that she didn't care, because she didn't think many people read forums. Then I informed her that she just gave me another example of how clueless they were. All this for a $150 dollar jacket!
As for repeat business, I really don't think they care. I told them in an email that I would make it my personal agenda to inform every forum that I am member of about their practices. Her response was that she didn't care, because she didn't think many people read forums. Then I informed her that she just gave me another example of how clueless they were. All this for a $150 dollar jacket!
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Road Warrior
Joined: Oct 2006
Posts: 1,350
Likes: 46
Maybe if everyone that reads the forums emailed them that we are very disappointed about 1 particular item, such as your jacket, they might get a clue. One thing that helped me get help on a solution with a manufacture. I wanted to talk to the CEO of the company, emails & phone calls were not doing it. So I put into the email that if money was the problem, call me collect. For some reason that got though to him & he called me. Once I told him what was going on, he took care of me, but up till then it seemed to be F#@k O$F. You could also send them an email with a link to the posts or threads on all the forums that you told your story to & they can see how many people read it & they can figure that there are a lot of people that don't post but will tell there friends & acuaintances.
Toby
Toby
Stage I
Joined: May 2010
Posts: 1
Likes: 0
same thing here took over two weeks to get my parts call them after a week they told my its still being shipped to them. told them to cancel the order. then told me theirs a 20% restocking fee that's bs. they do that because so many people getting pissed off at them for slow shipping and bad customer service. i told them ship it to me and i will never order from them again
(BikeBandit.com is committed to providing the highest possible level of customer service.)
they suck for customer service
(BikeBandit.com is committed to providing the highest possible level of customer service.)
they suck for customer service
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Joined: Feb 2010
Posts: 58
Likes: 0
From: Auburn
I got a kick calling them last week after Visa ruled in my favor. I usually don't get ugly with people, but I'm not quite used to company that will f*ck a customer on something so that was so obvious. When I placed my order I had a bad feeling and they made it come true. Just remember, Visa /MC Association has their own set of policies regarding customer rights which can trump any posted policy by a retailer that takes their card. Dont be afraid to call them is need-be.
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MustBBrent
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Apr 25, 2008 07:31 PM
