Would you stand for this?
Obviously the poster knows who the other dealer was and maybe should have done the above before posting the one side.
Road Master
Joined: Oct 2009
Posts: 1,132
Likes: 36
From: Las Vegas
I dont know about ALL states but most have a law that says service dept. HAS to notify you of any work that is going to be done aside from the work already authorized. Customer has to authorize everything. And I think most states have a law that says you have a right to have your replaced parts.
Road Warrior
Joined: Sep 2008
Posts: 1,549
Likes: 8
From: North Texas
A similar thing just happened to me, although I wasn't traveling. It wasn't my axle, but my right side muffler that broke. I know sh*t can break when changing stuff, but where the mech errored was not stopping immediately and talking to me before continuing. They ended up replacing my mufflers (both), so they were more than fair about it.
To answer the question no, I would not eat the total cost because they didn't come and talk to me first.
To answer the question no, I would not eat the total cost because they didn't come and talk to me first.
I've had to beat out plenty of axles, never to the point of splitting them though. If the axle was installed properlt the last time it wouldn't of had to be beat out this time, for that the dealership shouldn't be responcible for replacing or fetching the new part. If the customer was in a time crunch and agreed to go get the part that's fine, he's lucky the dealer called HAWGS shop and located the part for him. If this situation arose in our shop, we probably would've robbed the axle off a bike in the show room to get him on his way if he agreed to it. 2 sides to the story, not enough info here to really make a call. I just don't think a dealer should have to eat costs if the bike wasn't serviced properly by another dealer.
Outstanding HDF Member
Joined: Feb 2009
Posts: 2,005
Likes: 53
From: ID Ho
First, maybe you missed or didnt understand the part about the bike being 9 YEARS OLD and not properly serviced prior to it coming into THIS dealer for a tire.
Second go ahead and try that back in the shop and see how many of the other mechanics punch you back in the got damn face before somebody drags you out of there!
First, maybe you missed or didnt understand the part about the bike being 9 YEARS OLD and not properly serviced prior to it coming into THIS dealer for a tire.
Second go ahead and try that back in the shop and see how many of the other mechanics punch you back in the got damn face before somebody drags you out of there!
Second go ahead and try that back in the shop and see how many of the other mechanics punch you back in the got damn face before somebody drags you out of there!
I really would've liked to seen this guys axle, I bet it was rusted and corroded and he wants the dealer to replace it for free. All in all, it would be VERY difficult for a tech to split an axle taking it out, even if all the weight of the bike was on it if it was installed with anti-seize.
Advanced
Joined: Mar 2010
Posts: 84
Likes: 0
dawg i agree with you...if there is a problem during service STOP inform customer of the situation and the "what ifs" FIRST before proceeding seems like poor customer service to me.
p.s.......dawg thanks for all advice you have given me in the past your #1
p.s.......dawg thanks for all advice you have given me in the past your #1
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Road Captain
Joined: Nov 2007
Posts: 654
Likes: 11
Not hard to tell who works for HD on this one.
Anybody who is on the road and is DEPENDANT on a HD dealership to get them back on the road understands they are subjected to DEALER "partmail".
**** the dealer off and see how long you wait.
No it's best to "bite down hard"; pay the piper and then let the rest of us know which dealer to STAY AWAY FROM.
Ride In Peace
Anybody who is on the road and is DEPENDANT on a HD dealership to get them back on the road understands they are subjected to DEALER "partmail".
**** the dealer off and see how long you wait.
No it's best to "bite down hard"; pay the piper and then let the rest of us know which dealer to STAY AWAY FROM.
Ride In Peace
Ultimate HDF Member
Joined: Jul 2006
Posts: 9,335
Likes: 13
From: MA
I think dawg was bored again and made this up just to stir the pot! Why didn't dawg ride down on his bike and offer to let the guy have the axel off his bike?! 
Geesh.......that would have been the thing to do. 
Why didn't dawg ride down on his bike and offer to let the guy have the axel off his bike?! Geesh.......that would have been the thing to do.