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If you live in Alaska, shipping is everything! Free shipping is very rare to Alaska, although not unheard of. I'm willing to wait for "priority mail" to save some money over FEDEX or UPS.
My biggest "customer concearn" is "accurate availability". If you or your web site says its "in-stock" ...I expect it to be "in-stock" and ship out with 24 hour business day. The next thing I really like is to recieve email notification of shipment, and a tracking number. If I can get those two services, I'm willing to pay a few extra bucks.
I only buy from 20% off dealers. Specifically lshd1.com. So when they offer free shipping, plus they are already 20% off, that saves me money! So yes, free shipping is important to me!!
7 Surprising Harley-Davidson Products that Are Not Motorcycles
Slideshow: The bar-and-shield logo shows up on far more than motorcycles, some of the company's most unexpected products have nothing to do with riding.
Slideshow: From the troubled AMF years to modern misfires, these bikes earned reputations for reliability issues, questionable engineering, or disappointing performance.
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Slideshow: The Swiss custom shop has taken a Harley Softail and stretched it into something so long and low that it looks closer to a rolling sculpture than a conventional motorcycle.
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Slideshow: A standard cruiser becomes an intricate metal canvas in the hands of a Swiss custom house known for pushing Harley-Davidson platforms far beyond their factory brief.
Slideshow: Harley-Davidson's challenges aren't abstract; they show up in dropping shipments, shrinking dealer traffic, and strategic decisions that aren't yet translating into growth.