Harley customer service
Thread Starter
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5th Gear
Joined: May 2006
Posts: 9
Likes: 0
Harley customer service
Having issues with my 06 rkc dealer moco says it's acceptable caughing & dying. I have been waiting almost 2 weeks for dist, rep to call me back! I have called customer ser. several times(seems like your on hold for min.20 minutes each time) and they say they have left him message to call me. I think they're customer relations is totaly un acceptable. Any suggestions
Also last time I got my bike back from daler front white wall was greasy from they're lift. and bike was dirty I guess warranty issues doesn't get your bike cleaned after service ! Sorry had to vent
Also last time I got my bike back from daler front white wall was greasy from they're lift. and bike was dirty I guess warranty issues doesn't get your bike cleaned after service ! Sorry had to vent
Road Master
Joined: Mar 2005
Posts: 878
Likes: 0
From: Cistern,Tx
RE: Harley customer service
If there is another dealer around close try them. If not find the owner of the dealership and talk to him about your problem. Sometimes they don't even know whats going on in the back. If not tell them you are going to park outside with a sign on it telling about your problems. I have it heard it said on these forums before to go about it in a professional way but that don't work for me I start getting pissed and who knows what will happen. But don't take no for an answer. I know its a pain in the **** having to deal with something like this when you got other things going on but its got to get done. If the tire was greasy I hope you called it to there attention and made them clean it. Good luck and keep us posted.
Tourer
Joined: Jul 2006
Posts: 253
Likes: 16
From:
RE: Harley customer service
Sounds like you might still have the 8 degree injectors. Your bike would need to be converted to the 25 degree injectors if it hasn't been allready.
ORIGINAL: hoosierrkc
Having issues with my 06 rkc dealer moco says it's acceptable caughing & dying. I have been waiting almost 2 weeks for dist, rep to call me back! I have called customer ser. several times(seems like your on hold for min.20 minutes each time) and they say they have left him message to call me. I think they're customer relations is totaly un acceptable. Any suggestions
Also last time I got my bike back from daler front white wall was greasy from they're lift. and bike was dirty I guess warranty issues doesn't get your bike cleaned after service ! Sorry had to vent
Having issues with my 06 rkc dealer moco says it's acceptable caughing & dying. I have been waiting almost 2 weeks for dist, rep to call me back! I have called customer ser. several times(seems like your on hold for min.20 minutes each time) and they say they have left him message to call me. I think they're customer relations is totaly un acceptable. Any suggestions
Also last time I got my bike back from daler front white wall was greasy from they're lift. and bike was dirty I guess warranty issues doesn't get your bike cleaned after service ! Sorry had to vent
Road Warrior
Joined: Dec 2005
Posts: 1,817
Likes: 4
From: MONTGOMERY,AL.
RE: Harley customer service
CALL THEM ONCE MORE AND TELL THEM YOU WANT THE CORRECT ADDRESSS FOR MR MACASLIN BECAUSE YOU NEED TO TELL HIM ABOUT A PROBLEM THAT THEY CANT RESOLVE. HE IS THE CHIEF OP OFFFICER AND THEY WONT WANT HIM GETTING INVOLVED.
Advanced
Joined: Aug 2006
Posts: 81
Likes: 0
From:
RE: Harley customer service
This won't help with your problem but you can avoid the hold waiting for customer service by using option 6 at the first prompt. This takes you to an operator. The other prompts take you to the customer service rep responsible for your problem. However if they are not available you wait 10 to 20 minutes before it switches back to the operator.
Good luck.
Good luck.
Thread Starter
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5th Gear
Joined: May 2006
Posts: 9
Likes: 0
RE: Harley customer service
Thanks for the info guys. Paying 18000 plus for something & then being told by dealer I need 500.00 sert to make it run correctly really makes you frustrated.
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Cruiser
Joined: Aug 2006
Posts: 129
Likes: 1
From:
RE: Harley customer service
Without a doubt I'd talk with the owner of the shop. You're right, whether you pay $7000.00 for a Sportster or $25,000.00 for a SE Road King, you are still buying a Harley, and a new one at that. These are supposed to be cream of the crop, right? I mean, the AMF days are long gone, and Harley is turning out a righteous quality product now. So why is it that sometimes these guys hide, or worse yet act like your problem doesn't matter when a little attention to detail and willingness to work with the guy who just dropped his next pay check for the next 6 years would go a long way?
Sorry to rant...
Sorry to rant...
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Advanced
Joined: Jun 2005
Posts: 67
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From:
RE: Harley customer service
[sm=americanasmiley.gif]
As you are standing in the dealership whip out your cell phone, call information and ask for one of your local television stations and the consumer help person. I say this because the dealership should be going to bat for you and if they aren't then maybe a little heat on them would get the ball rolling.
FLRYDR
As you are standing in the dealership whip out your cell phone, call information and ask for one of your local television stations and the consumer help person. I say this because the dealership should be going to bat for you and if they aren't then maybe a little heat on them would get the ball rolling.
FLRYDR
Thread Starter
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5th Gear
Joined: May 2006
Posts: 9
Likes: 0
RE: Harley customer service
Called customer serv. again today Deanna the person I have been talking with was on the other line, I left a mesage for her to call me ( this was @8.40am central time) I waited all day long but never recieved a return call. But I did ask for Mr.mcasklin's address so I gues I will try a letter to moco. Once again moco's great customer ser.(NOT!!)