Total Disappointment
Outstanding HDF Member
Joined: Jul 2007
Posts: 3,341
Likes: 9
From: Woodinville, WA
I was so excited all week. I was going to pick up my 2011 SG yesterday. I showed up at my dealer and to my surprise I didnt see it on the show room floor. I thought well maybe they are putting the last few finishing touches on or what have you. So I look for my sales rep and find him and there is a look of terror that crosses his face. I think to myself uh oh. He comes and talks to me and tells me that his sales manager was supposed to call me to tell me that the bike was not even in yet. Its been shipped and should have been there but is late. I believe my wife put it best when she said that I turned as red as a tomato. I was heated to say the least as the shop is about 2 hrs from home. After some harsh words to him and the sales manager they worked a deal and will deliver the bike to my house sometime this week and gave me 5 extra years warranty and gap insurance all out of the dealerships pocket. Up until this point I was very happy with them and still am. They tried to make it right and I will have the bike but the frustration and the wait are killing me.
I would have glady waited another week, even 2 to get a free extended warranty. Not to mention the delivery. It might not seem like a good deal to you, but if you break something in 3 years from now you'll be a really happy camper. I would be smiling ear to ear. I'm sure it was an oversight on the managers part.
Road Warrior
Joined: Mar 2007
Posts: 1,383
Likes: 3
From: Texas City, TX
Ride Safe All,
Steve R.
Banned
Joined: Nov 2010
Posts: 70
Likes: 0
From: NY
I was so excited all week. I was going to pick up my 2011 SG yesterday. I showed up at my dealer and to my surprise I didnt see it on the show room floor. I thought well maybe they are putting the last few finishing touches on or what have you. So I look for my sales rep and find him and there is a look of terror that crosses his face. I think to myself uh oh. He comes and talks to me and tells me that his sales manager was supposed to call me to tell me that the bike was not even in yet. Its been shipped and should have been there but is late. I believe my wife put it best when she said that I turned as red as a tomato. I was heated to say the least as the shop is about 2 hrs from home. After some harsh words to him and the sales manager they worked a deal and will deliver the bike to my house sometime this week and gave me 5 extra years warranty and gap insurance all out of the dealerships pocket. Up until this point I was very happy with them and still am. They tried to make it right and I will have the bike but the frustration and the wait are killing me.
Last edited by yztij; Nov 14, 2010 at 03:14 PM.
Tourer
Joined: Oct 2008
Posts: 340
Likes: 26
From: South Texas
I just picked up my new FLHTK and understand how you would feel if it wasnt there. I will bet you will totally forget the ordeal about 5 minutes into the first ride!!!
Congrats in advance and it does seem like they did you right.
Congrats in advance and it does seem like they did you right.
5 year extra warranty..I would wait for 2 weeks..but I have a few in the garage..
Club Member
Joined: Feb 2007
Posts: 5,335
Likes: 0
From: Tidewater
5 year extended warranty and GAP? for Free? Delivery to your door? That ought to put a smile on your face. Be grateful you have a dealer that tries to make it right. All they really did was miss making a phone call, they do not control the transportation of new bikes. I'd say you got a killer deal and ought to apologize for any ill will towards the dealer personell..JMHO
Elite HDF Member
Joined: Apr 2006
Posts: 3,948
Likes: 54
From: The Burgh
I was so excited all week. I was going to pick up my 2011 SG yesterday. I showed up at my dealer and to my surprise I didnt see it on the show room floor. I thought well maybe they are putting the last few finishing touches on or what have you. So I look for my sales rep and find him and there is a look of terror that crosses his face. I think to myself uh oh. He comes and talks to me and tells me that his sales manager was supposed to call me to tell me that the bike was not even in yet. Its been shipped and should have been there but is late. I believe my wife put it best when she said that I turned as red as a tomato. I was heated to say the least as the shop is about 2 hrs from home. After some harsh words to him and the sales manager they worked a deal and will deliver the bike to my house sometime this week and gave me 5 extra years warranty and gap insurance all out of the dealerships pocket. Up until this point I was very happy with them and still am. They tried to make it right and I will have the bike but the frustration and the wait are killing me.
Honestly, what would have chosen, if the deal was offered to you when you signed? The bike yesterday without 5 extra years of warranty or the bike sometimes this coming week with it?
Be patient, a few more days ain't the end of the world.