service department favorite words what yours?

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Mar 20, 2011 | 02:18 PM

617south

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Joined: Nov 2007

Posts: 419

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From: Boston

service department favorite words what yours?

My dealers service department favorite words whats yours?

#1 Its normal to have some noise.
#2 Could not duplicate
#3 That aftermarket part voids the warranty

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Last edited by IzzoQuazzo; Mar 20, 2011 at 05:36 PM.

Mar 20, 2011 | 02:48 PM

atrain68

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Joined: Mar 2007

Posts: 1,377

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From: Atlanta, GA

Quote:

Originally Posted by BOSTONFATBOB

My dealers service department favorite words whats yours?

#1 Its normal to have some noise.
#2 Could not duplicate
#3 That aftermarket part voids the warranty

The following is an actual conversation that took place one week ago.

Me: If all the parts are in, may I make an appointment to drop off the bike Monday morning and pick it up Tuesday night?

Service Dept. No, you we can't schedule the appointment because you have to drop the bike off to get on the schedule.

Me: Once I drop it off how long does it take to start working on the bike?

Service Department: Right now it can take three to five days but it really depends on when you drop the bike off.

Me: So for four hours of labor the bike needs to sit here potentially for a week before you get to it?

Service Department: Yes. It might not take that long. It depends on who is on the schedule. There is no other way to do it.

Me: So why can't I make an appointment one week from now?

Service Department: We need the bike here. There is no other way to do it.

Me: Thank you. Insert sound of bike riding off into the distance.

Mar 20, 2011 | 03:09 PM

dawg

Seasoned HDF Member

Joined: Jun 2006

Posts: 28,514

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From: Vermont

Sorry, we couldn't find the issue. We put a new fuse in it and it blew also. We've got a few hours of diagnostic time into it, but how does 1 hour at $85 sound?

Pay $85, ride it home and find the issue within 20 minutes.

Mar 20, 2011 | 03:16 PM

1flhtk4me

Seasoned HDF Member

Joined: Apr 2006

Posts: 10,675

Likes: 95

From: Billings,Mt.

Dealer #1......
Me:top end making a rattle sound on accel and decell.
SW:let me take it for a test ride.
ME:what do you think?
SW:sounds normal,some are louder.
Me:Ok

Dealer #2......
Me:top end making rattle sound on acell and decell
SW:let me get a tech and we will listen to it.
SW:yes we hear it and sounds like a colapsed lifter,warranty will cover.
Me:thanks

Dealer #1 (same dealer)
Me:did you replace the broken saddle bag latch spring?
SW:yes
ME

oes not feel like it
SW:it feels normal
ME:I dont think so
SW

starting to cop attitude)look,i saw the tech replace it
ME:Ok
ME

at home with bike)ya he replaced it but not correctly

Last edited by 1flhtk4me; Mar 20, 2011 at 03:51 PM.

Mar 20, 2011 | 03:26 PM

Texas Rapier

Road Warrior

Joined: Jul 2009

Posts: 1,507

Likes: 23

From: Orange County Texas

Sorry you guy have so much trouble with your dealers.

Mine treat me like gold.

I swapped out my handlebars a couple of weeks ago and after changing the cables I developed a leak in the mouse trap cover. Didn't feel like messing with it so I dropped it off at the dealer saturday morning and went to work. Went to pick it up saturday afternoon, leak was repaired and covered under warranty.