Power Commander V not recognized??

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May 24, 2011 | 08:00 AM

pshaw09

Thread Starter

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Joined: Oct 2009

Posts: 119

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From: Merritt Island, FL

Power Commander V not recognized??

I just bought a PCV for an 09 Streetglide and am trying to see the maps and load a new 1 if needed. I downloaded the software and installed it on Window 7. I tried to just attach the USB cable to it while not installed on the bike and software says no device found. Thinking maybe it needed to be on the bike I hooked it up and tried again...same result. Also tried turning Run to Off, turning on ignition...same result. Then tried to connect with the bike running...same result. The power light is On so it has connection to the computer but the software doesn't see the device. Being a computer programmer I suspect Window 7 is the culpret. Has anyone else experienced this issue? Thanks

May 24, 2011 | 08:16 AM

frankh

Club Member

Joined: Apr 2007

Posts: 113

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From: Woodstock, GA

I have Windows 7 on my netbook, and have not had any connectivity issues with my PC-V. Plug it in and there it is.

May 24, 2011 | 08:19 AM

mrfikser

Outstanding HDF Member

Joined: Oct 2009

Posts: 2,488

Likes: 30

From: Maryland near DC

try a different cable..maybe the one you have is bad...also make sure the usb ports on the computer are turned on...other than that it sound like there is something wrong with the plug on the PCV

May 24, 2011 | 08:39 AM

riff1006

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Joined: May 2011

Posts: 140

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From: Ozarkistan

Does it use a drive letter to access the PCV like with a memory stick? I'm not sure. Maybe it's trying assign a drive letter that's already being used. I'm using Windows 7 without issue.

May 24, 2011 | 08:46 AM

jjnoble

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Joined: Jul 2010

Posts: 2,727

Likes: 6

I know how your computer feels, I refuse to recognize the PCV too.

May 24, 2011 | 08:59 AM

alkrisma

Road Captain

Joined: Nov 2010

Posts: 665

Likes: 1

if all above doen't work try an alt known good laptop (even if you need to go into best buy) and that will confirm a possible doa pcv

May 24, 2011 | 09:00 AM

vtwinbob

Road Captain

Joined: Nov 2010

Posts: 552

Likes: 2

From: Florida

did you download the software from the disc that came with it? it might be bad, there was some info saying on there web page that said it could be bad, you have to open the power command grid before you hook it up so it can upload. sounds to me like the software is not all there