Dealer scratch....new tank!
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Road Captain
Joined: Oct 2009
Posts: 744
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From: Pluto
Dealer scratch....new tank!
Actually caught a break....at the end of last season I put a scratch on my tank right on top in plain veiw - can't be repaired needs to be repainted. Just today I got a call from the dealer who had my bike in for some service and the guy says "I got good news and bad news" - good news was my bike was ready - bad news was the tech had a wrench slip while tightening my breather bolt and put a chip in the tank. The chip is in a spot that you can't see unless you are looking up from underneath. The guy comped my service and also gave me a choice of $800 service credit or a new tank. I figure that since I have been bumming about that scratch, my worries are over...new tank - nice!
In response to post 12 and 17: I should clarify that when I say the chip is not noticable, it's more like "hey it's not that bad" because when on the side stand you can see the dimple of the chip but it's got touch-up paint so it's "not that bad"....the scratch that I put on it, though too deep to buff out, seriously looks like a hairline scratch in the clear coat that is also not that noticable except because it's on MY bike RIGHT ON TOP it's glaring TO ME and it bugs the crap out of me..........in fairness the chip is much more damage than my scratch.
In response to post 12 and 17: I should clarify that when I say the chip is not noticable, it's more like "hey it's not that bad" because when on the side stand you can see the dimple of the chip but it's got touch-up paint so it's "not that bad"....the scratch that I put on it, though too deep to buff out, seriously looks like a hairline scratch in the clear coat that is also not that noticable except because it's on MY bike RIGHT ON TOP it's glaring TO ME and it bugs the crap out of me..........in fairness the chip is much more damage than my scratch.
Last edited by jacknthebox; Jul 1, 2011 at 08:06 AM.
Banned
Joined: Feb 2009
Posts: 6,259
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From: NW NC
You can say that again. Too many stories where the dealer would not take care of such a thing.
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Joined: Apr 2009
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From: Booming metropolis
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Seasoned HDF Member
Joined: Mar 2009
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From: Snow Hill, NC
Some dealers do a bang up job....this one did for sure....nice to hear the good stuff...My service manager i feel looks out for me.
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Road Captain
Joined: Oct 2009
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From: Pluto
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Joined: Jul 2007
Posts: 3,341
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From: Woodinville, WA
Damn - I had a dealer scratch my read fender (long time ago) - the crap I had to put up with to get them to fix it was unbelievable. I've never had my bike in their service department since and I bought my next bike from another dealer.