2010 Street Glide
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Joined: Aug 2011
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From: Middle of Massachusetts
2010 Street Glide
Hello everybody.....I am new to the forum and love all the info from you guys and gals. Wondering if anybody else out there is having any poblems with there induction modules on the 2010 models with fuel injection ? Not only with the modules but problems with Harley getting the part which has been on back order since my bike went in the shop on July 5th. Still waiting !!! WTF ! No ride for over a month now ! Very frustrated ! Oh ya....no loaner and no rental !
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Joined: Sep 2010
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From: Phoenix '53, '88, '09 Big Twins
OUCH!
Find out exactly what part they are waiting on, with part number.
get your work order number.
CALL H-D and try to get some action on your side.
Call a couple of other dealers and see if the part is really on back-order or are you getting the run-around.
Warranty service can be done at any dealer, not just the selling dealer
Emphasize that your friends have no reason to consider buying a Harley when they see yours has been held up for over a month
Mike
Find out exactly what part they are waiting on, with part number.
get your work order number.
CALL H-D and try to get some action on your side.
Call a couple of other dealers and see if the part is really on back-order or are you getting the run-around.
Warranty service can be done at any dealer, not just the selling dealer
Emphasize that your friends have no reason to consider buying a Harley when they see yours has been held up for over a month
Mike
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Joined: Aug 2011
Posts: 64
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From: Middle of Massachusetts
2010 Street Glide
Thanks guys for your replies and advice. Have been on the phone with Harley customer (no) care several times and gone up the corporate ladder searching for answers to only hear the same BS....sorry Sir but the part is on back order from a different vendor and there is nothing we can do as we are not obligated to offer you a rental or a loaner,only obligated to fix your bike under warrenty. I dont think that I should suffer being down for over a month because they are having problems with vendors and defective parts. What other recourse do I have ? Any ideas guys ?
Cruiser
Joined: Apr 2010
Posts: 192
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Thanks guys for your replies and advice. Have been on the phone with Harley customer (no) care several times and gone up the corporate ladder searching for answers to only hear the same BS....sorry Sir but the part is on back order from a different vendor and there is nothing we can do as we are not obligated to offer you a rental or a loaner,only obligated to fix your bike under warrenty. I dont think that I should suffer being down for over a month because they are having problems with vendors and defective parts. What other recourse do I have ? Any ideas guys ?
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Joined: Aug 2011
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From: Middle of Massachusetts
Have called all dealers within 100 miles and get the same s_ _ t.....part is on back order, so I guess corporate is not lying. I just don't think I should lose half the summer down because of their vendor or design and manufacturing problems ! A new "Victory" is looking pretty good right now ! WTF !
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Cruiser
Joined: Apr 2010
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Believe me...Ive had the same thought. Just that I can't imagine owning another bike other than a HD. BUT they are really pushing me away!
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Joined: Aug 2011
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From: Middle of Massachusetts
Yet.....keep your fingers crossed ! If you hear Woody Woodpecker trying to get out of your air cleaner .....beware, and bring it in immediately ! How many miles on your bike ?
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Joined: Aug 2011
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From: Middle of Massachusetts
Ya me too man .....just venting !