What would you do?
Intermediate
Joined: Aug 2010
Posts: 38
Likes: 1
From: Waukesha, WI
If it were me, I'd have stopped payment on the cashiers check. In WI we have a 3 day right of recision. Deal is not cast until 3 buisness days have past. I'd call and tell the come get THEIR bike.
Outstanding HDF Member
Joined: Aug 2010
Posts: 3,498
Likes: 128
27 miles and already broke. These bikes are junk. I love mine but the quality is still junk. this forum is full of quality isssues everyday and it pisses me off that harley continues to build junk, well junk that rides great, looks great and sounds great. Ok I feel better now
Outstanding HDF Member
Joined: Jul 2011
Posts: 2,052
Likes: 6
From: North London, UK
The machine itself isn't junk. The dealer is an unbelievable tool though and should be publicly dragged over the coals for the way they've treated you.
Interesting that they got all chummy with you again after getting negative feedback on FaceBook. Amazing what some bad press can achieve, huh?
Interesting that they got all chummy with you again after getting negative feedback on FaceBook. Amazing what some bad press can achieve, huh?
Ultimate HDF Member
Joined: Jun 2009
Posts: 6,932
Likes: 4
From: 46th State, USA
I've never bought a new Harley. But if I did, and I only made it 27 miles before it died and got the kind of customer service you got from the very people you just bought it from, I would take it back and get my money back. I would then devote the next 10 years or so of my life to spreading the news about the dealer; while riding my new Victory.
Advanced
Joined: Aug 2011
Posts: 54
Likes: 11
From: Reading, PA
Did I miss something?
Who is the dealer?
I never saw the name posted here, and I did not see the FB entry that triggered belated solution.
OP, did you mention the dealers name in your FB wall? How did they know it was their dealership that was mentioned?
Hammer
I never saw the name posted here, and I did not see the FB entry that triggered belated solution.
OP, did you mention the dealers name in your FB wall? How did they know it was their dealership that was mentioned?
Hammer
That's called a wall job. You take the customers car, and park it out back by the wall. If they were really unscrupulous, they would have charged you an hour of labor or "diagnostic" fees.
Stellar HDF Member
Joined: Dec 2006
Posts: 2,906
Likes: 11
From: Grottoes Va.
If my dealer had treated me like that, I would've parked it right in front of the front door as close as I could, then slid in when I felt like it to get it fixed. Most dealers around here will stay open to take care of things like that. They may not touch it till the next day, but they would never leave you stranded.
Seasoned HDF Member
Joined: Oct 2007
Posts: 10,946
Likes: 814
From: Nevada
Tell us the name of the dealer so others are forwarned.
All dealers have trailers, and 27 miles is a short drive to help someone who just dropped +20 large on a bike.
If this happened to me, I'd write a letter to the dealer's owner making him aware of what happened. I'd also copy the Motor Company.
All dealers have trailers, and 27 miles is a short drive to help someone who just dropped +20 large on a bike.
If this happened to me, I'd write a letter to the dealer's owner making him aware of what happened. I'd also copy the Motor Company.
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Outstanding HDF Member
Joined: Jun 2007
Posts: 3,364
Likes: 33
From: So Cal The Golden State
This is a wierd story, Brand new bike driving home, breaks down and the dealer will not make good on their sale. Did you get the sales person involved.
Eitther way if you are happy that is all that matters. Me I would take money elsewhere. I just don't do business with people like that.
A Story, I bought a brand new Black Street Glide from Westminster Harley, While the the saless person was giving me a intro on my bike. The now sales mamager Tracy Todd asks the sales person tomove the bike and conversation outside because they want to close up. I am thinking I just spent $21,000.00 cash with you and you are going to boot me out while I am getting the orientation on the new bike. Also the only thing she could say about the bike back then was how good you looked on the bike. Needless to say I have bought 4 other bikes from any dealer but Westminster. You only need to treat me stupid once, I vote with my feet.
Eitther way if you are happy that is all that matters. Me I would take money elsewhere. I just don't do business with people like that.
A Story, I bought a brand new Black Street Glide from Westminster Harley, While the the saless person was giving me a intro on my bike. The now sales mamager Tracy Todd asks the sales person tomove the bike and conversation outside because they want to close up. I am thinking I just spent $21,000.00 cash with you and you are going to boot me out while I am getting the orientation on the new bike. Also the only thing she could say about the bike back then was how good you looked on the bike. Needless to say I have bought 4 other bikes from any dealer but Westminster. You only need to treat me stupid once, I vote with my feet.
Elite HDF Member
Joined: Apr 2009
Posts: 3,780
Likes: 69
From: Al Bu Ker Key, New Mexico
Well this is finally over. The dealer paid for the tow in service. They also threw in a 1K service. All work will be done at another location. This dealer happens to own 4. The only bad news is it will take 3 days to do a 1k service and 5 days for the cams, and they are booked through Sept 12th. I was hoping to get the work complete before I went to Washington DC. Maybe I should have just gone somewhere else, but I wanted it over. Thanks for all your responses.
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