KC International
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Intermediate
Joined: Nov 2008
Posts: 43
Likes: 0
KC International
I don't post in here often but I want to let you know of my **** poor experience with KC International Motorcycle Supply. Back on 9 April I ordered a mammoth wheel from these ******. Long story short, I still have no wheel and no refund! They don't answer emails and can't seem to say anything worthwhile over the phone. I called about 3 or 4 times asking for an update and all I would get was "another week.". Finally, I canceled my order over a week ago and they still haven't refunded my $500. Their web address is www.kcint2.com. I'd advise you all to stay away from these tools!
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Intermediate
Joined: Nov 2008
Posts: 43
Likes: 0
Maybe you could call them and get my money back!
Last edited by rayzor931; May 15, 2012 at 12:23 PM.
Stellar HDF Member
Joined: Feb 2010
Posts: 3,121
Likes: 489
From: sunny florida
I bought some DNA Mammoth spokes for my last bike from them , it took longer than they said do to the fact they don't stock them so it depends on DNA's supply on hand when you get them , they arrived a few weeks later than promised , great price and worked well , I'd order from them again
Seasoned HDF Member
Joined: Sep 2009
Posts: 25,307
Likes: 2,443
From: Eastern NE
FYI, you get more flies w/sugar so I'd say call & kill w/kindness. As a person working IT customer support - the users who call in complaining get put on hold & forgotten...
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Seasoned HDF Member
Joined: Oct 2007
Posts: 56,052
Likes: 88,324
From: Western South Dakota
Be nice. They got your $$$.
You coming on here in this forum and bad mouthing them may be justified to you, as if in some way this will actually hurt/harm them financially, which it may, but it will probably not help you get your money back any quicker, will it?
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Road Master
Joined: Jul 2007
Posts: 914
Likes: 1
From: Republic of Texas
That kind of "customer service" is becoming waaaaaay too common these days....some complaints are legit. The dirty little secret is, companies that don't treat customers with respect end up losing them. Life's too short to put up with that foolishness.
Last edited by racklefratz; May 15, 2012 at 01:49 PM.
Stellar HDF Member
Joined: Jun 2010
Posts: 2,553
Likes: 13
From: Sussex, South of England
As a paying customer he has a RIGHT to be treated correctly. Not to get abusive though but, many traders forget that without customers they have no business.