Tire & wheel protection pkg.
Seasoned HDF Member
Joined: Apr 2006
Posts: 10,675
Likes: 95
From: Billings,Mt.
Last Sept. we were on a trip and pulled in to Coos Bay HD,Oregon.Parked the bike and noticed a screw in the front tire.
The dealer replaced the tire after CALLING for authorization.
There was one problem,I forgot to bring the ESP card with the contract number!The ESP insurance would not accept the claim without the card number and would not look up the number.I even called the selling dealer for the info,but they did not have it.
Finally I was able to get someone to go to my house and get the number.
The next morning we went back to the dealer and they called ESP and gave them the number for the claim.After that,the dealer gave me a refund.
Dont leave home without your ESP card!
Grand HDF Member
Joined: May 2008
Posts: 4,585
Likes: 673
From: Rolla
I had a flat (nail in tire) while out riding. The dealer brought his truck/trailer and took us back to the dealership (65 miles away).
They had us in and out of there in just a couple of hours with a new tire.
Thanks to the tire/wheel coverage, this whole deal was no charge to us.
That's a bunch of bull ****.
Last Sept. we were on a trip and pulled in to Coos Bay HD,Oregon.Parked the bike and noticed a screw in the front tire.
The dealer replaced the tire after CALLING for authorization.
There was one problem,I forgot to bring the ESP card with the contract number!The ESP insurance would not accept the claim without the card number and would not look up the number.I even called the selling dealer for the info,but they did not have it.
Finally I was able to get someone to go to my house and get the number.
The next morning we went back to the dealer and they called ESP and gave them the number for the claim.After that,the dealer gave me a refund.
Dont leave home without your ESP card!
Last Sept. we were on a trip and pulled in to Coos Bay HD,Oregon.Parked the bike and noticed a screw in the front tire.
The dealer replaced the tire after CALLING for authorization.
There was one problem,I forgot to bring the ESP card with the contract number!The ESP insurance would not accept the claim without the card number and would not look up the number.I even called the selling dealer for the info,but they did not have it.
Finally I was able to get someone to go to my house and get the number.
The next morning we went back to the dealer and they called ESP and gave them the number for the claim.After that,the dealer gave me a refund.
Dont leave home without your ESP card!
I had my card with me, but they never asked for it.
Probably because the dealer fixing the tire was where I purchased the bike. They had everything they needed on file anyway.
I can see where the card would be needed if you were traveling away from home though.
Intermediate
Joined: Jun 2012
Posts: 36
Likes: 0
From: Plainfield, Illinois
Got the bike back today. The service writer told me the adjuster showed up, not knowing why he was there, the service writer told him. His exact words, "Why in the hell did they send me here for that?" The adjuster approved the tire replacement without even looking at the bike. Service writer said the adjuster told him to just replace it. I had my front tire replaced several months ago under warranty and they approved that over the phone. I don't know. Just glad I got my bike back for the weekend.
Seasoned HDF Member
Joined: Apr 2006
Posts: 10,675
Likes: 95
From: Billings,Mt.
So did you point this out to the SW, was this another dealer?
Intermediate
Joined: Jun 2012
Posts: 36
Likes: 0
From: Plainfield, Illinois
Sorry for being misleading, but it was my second claim, which is why it was a little upsetting to hear I had to wait for an adjuster. It was a different dealer. The first time I was closer to the dealer where I bought my bike so I dropped it off there. That dealer is an hour and fifteen minutes from my house. This time I was at home and saw I had a screw in my tire and took it to the dealer five minutes from my house. Both times I dropped it off was after ESP's working hours so I had to leave it so they could call them next business day.
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