problem with dealer
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Intermediate
Joined: Jul 2011
Posts: 27
Likes: 0
From: Milroy PA
problem with dealer
I dropped my 012 RKC off at the dealer on 8/4/12 for oil consumption. The following Tuesday 8/7/12 they called and said bike needed new pistons, valves, guides and seals. My problem is now it is 9/4/12 and bike is still not done. Is there anyone such as HD themselves that I can call and get an answer to why it is taking so long, bike is still under factory warranty only has 7,000 miles on it. I have called dealer numerous times and always get the run around never really a straight answer. Thanks to all for any suggestions.
Extreme HDF Member
Joined: Sep 2010
Posts: 14,744
Likes: 402
From: Phoenix '53, '88, '09 Big Twins
make sure you have documentation of all communications.
do you have documentation of their acknowledgement of a warranty issue?
if not, go in...ask for paperwork on the warranty claim.
once you have the paperwork in your hand, let them know that if they cannot do the work in a timely manner, then you will take the machine elsewhere.
...to another dealer that wants this business ( they get paid by H-D) and your business into the future.
you have to let them know that their foot dragging is relieving you of the use of your vehicle. and this complaint needs to go from service, to the sales floor, to the business office.
if service is a dick, pressure from the front will move you bike to the head of the line.
do some home work on pennsylvania's vehicle lemon law....some territories decree that a certain percentage of time in repair facility means you get a new vehicle.
mike
do you have documentation of their acknowledgement of a warranty issue?
if not, go in...ask for paperwork on the warranty claim.
once you have the paperwork in your hand, let them know that if they cannot do the work in a timely manner, then you will take the machine elsewhere.
...to another dealer that wants this business ( they get paid by H-D) and your business into the future.
you have to let them know that their foot dragging is relieving you of the use of your vehicle. and this complaint needs to go from service, to the sales floor, to the business office.
if service is a dick, pressure from the front will move you bike to the head of the line.
do some home work on pennsylvania's vehicle lemon law....some territories decree that a certain percentage of time in repair facility means you get a new vehicle.
mike
Is the service department really busy, also might the parts be on back order? May seem silly, but even though they're common parts, production of new bikes is in full swing now, and a lot of times they won't necessarily just set parts aside.
Seasoned HDF Member
Joined: Sep 2009
Posts: 17,145
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From: SE Michigan
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Cruiser
Joined: Sep 2007
Posts: 190
Likes: 3
From:
Did they give a reason for the delay?? If i is a parts concern there is little that they can do. I work at an auto dealer and there are times that a part is on backorder. The only recourse is to talk to the dealer repto expedite parts delivery, sometimes works sometimes not.
Road Master
Joined: Mar 2010
Posts: 934
Likes: 54
From: SE Wisconsin
If you haven't done it already, it's time to push for a loaner while the bike is in for repairs.
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Supporter
Joined: Dec 2006
Posts: 6,724
Likes: 234
From: Altoona, Pa.
Yes. Go to the shop and ask them. They can TELL ya parts are on back order and you'll never know for sure.
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