Brukus Customer Service
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Cruiser
Joined: Jul 2011
Posts: 187
Likes: 9
From: Midland, VA
Brukus Customer Service
Let's talk customer service.
Last fall, my Kickshoe was ripped from my Road Glide when I traveled over a bump in a turn at slow speed. This type of involuntary removal is not necessarily a design flaw...might have been a hard lean in conjunction with the bump. Nonetheless, I brought this fact to Brukus Bike's attention, and they are replacing it at no cost.
Friends, customer service like this is rare in this day and age, and I highly recommend doing business with a company (like Brukus) that cares for its customers - no questions asked. BTW, I also own the Saddlebag Secure system and am pleased with it, too.
Not an employee or investor - just a pleased customer.
Last fall, my Kickshoe was ripped from my Road Glide when I traveled over a bump in a turn at slow speed. This type of involuntary removal is not necessarily a design flaw...might have been a hard lean in conjunction with the bump. Nonetheless, I brought this fact to Brukus Bike's attention, and they are replacing it at no cost.
Friends, customer service like this is rare in this day and age, and I highly recommend doing business with a company (like Brukus) that cares for its customers - no questions asked. BTW, I also own the Saddlebag Secure system and am pleased with it, too.
Not an employee or investor - just a pleased customer.
Supporter
Joined: Jul 2007
Posts: 2,196
Likes: 10
From: Shenandoah, TX
Can't comment on the quality of there Kickshoe,I haven't had time to install it yet because it came so late. But to me, there service sucks. I ordered the shoe on 2-16 and didn't recieve it till 3-8. Way too long for me. They told me two different times that it had been shiped and it had not. Its just not my way of taken care of the customers.
Former Sponsor
Joined: Mar 2010
Posts: 2,095
Likes: 0
From: Mount Pleasant, SC
Hey, thanks for the good word. We are not perfect and we will never please everyone, but we do try to give 100% satisfaction.
And don't forget - we offer a HDForum discount! And we are still offering free shipping within the U.S. for standard delivery.
And don't forget - we offer a HDForum discount! And we are still offering free shipping within the U.S. for standard delivery.
Extreme HDF Member
Joined: Jun 2011
Posts: 14,731
Likes: 2,536
From: Mountain Top, Alabama
I have heard lots of good comments on Brukus also.
Jam up company as far as I know.
Sounds like a real good deed for the OP.
Jam up company as far as I know.
Sounds like a real good deed for the OP.
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Road Master
Joined: May 2009
Posts: 923
Likes: 43
From: New Hampshire
Just ordered my saddlebag secure and seat secure from them. They are en route. I forgot about the HD Forums discount and when I e-mailed they refunded the difference after the fact.
Great Customer Service in my book!
Can't wait to get the parts.
Great Customer Service in my book!
Can't wait to get the parts.
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Road Captain
Joined: Dec 2012
Posts: 575
Likes: 0
From: Twin Cities
I recently ordered a saddlebag secure system and tourpak bullet from them. Shipment didn't show up so I sent them an email (somehow they made a label but it never shipped.) Anyway, once I told them it didn't arrive, they immediately expedited the shipment and reimbursed all shipping charges. Very good customer service at Brukus.
Intermediate
Joined: Dec 2011
Posts: 35
Likes: 1
From: Bothell, WA
Brukus Customer Service is the BEST!!
Last year when I ordered my Saddlebag Secure, I arrived missing one of the security screws. I called up, Kaye apologized profusely sent out the missing screw the same day and credited my account for $5.00 for the inconvenience. If that isn't customer service, I don't know what is.