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Long Ride Shields customer service

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Old Apr 23, 2013 | 10:14 AM
  #1  
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Default Long Ride Shields customer service

Guys, I posted on here 3 weeks or so concerning the 'Flat Top' shield from LRS. One of the posts from the forum was from James with Long Ride and he was very proud of his product and offered to take it back if I didn't like it. Loved the shield and the comfort for my wife, but, upon a little closer observation saw a 'flaw' in the top 1/8" of the shield. Contacted James and he promptly sent out a new one to replace the flawed one. Very quick, clean, and efficient! Thanks James, for the tremendous customer service and the great product. Thanks for being a supporting sponsor on this forum and as always, 'Ride Safe'!
 
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Old Apr 23, 2013 | 10:53 AM
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I too have recently bought a LRS. I ended up buying one 2" too short and they promptly shipped me a replacement as soon as I sent them a tracking number on the old one.

LRS has great customer service.
 
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Old Apr 23, 2013 | 10:58 AM
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This is great to hear since I have recently broke down and decided I need to get a new windshield and was looking into these. I cant decide between the Ultra or the Ultra Elite.

Mike
 
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Old Apr 23, 2013 | 11:18 AM
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have had great CS with them as well.
 
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Old Apr 23, 2013 | 12:50 PM
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Originally Posted by flhxmc
This is great to hear since I have recently broke down and decided I need to get a new windshield and was looking into these. I cant decide between the Ultra or the Ultra Elite.

Mike
I just got the 7" Ultra a couple of weeks ago. Nice shield! The Ultra Elite is limited in sizes available. Only took two days to receive it after ordering.
 
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Old Apr 23, 2013 | 03:43 PM
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I placed my order last night about 9pm. Already have my tracking number this afternoon with a shipped status. These guys don't mess around.
 
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Old Apr 24, 2013 | 03:34 PM
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Ordered mine today, kinda bummed I waited cause it was $10 more than the other week. Especially since the shipping charge was $16.99. Still cheaper than any other windshield though.

Mike
 
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Old Apr 24, 2013 | 04:04 PM
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another pleased customer here. I ordered a 7", tried it out and found it to short, contacted them and they made an exchange for a 8" without any question.
 
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Old Apr 24, 2013 | 04:20 PM
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Thanks! just ordered a new shield for my road king... hoping it gets to me before my next road trip on friday the 3rd of may
 
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Old Apr 24, 2013 | 06:40 PM
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Originally Posted by Powderhorn09
Guys, I posted on here 3 weeks or so concerning the 'Flat Top' shield from LRS. One of the posts from the forum was from James with Long Ride and he was very proud of his product and offered to take it back if I didn't like it. Loved the shield and the comfort for my wife, but, upon a little closer observation saw a 'flaw' in the top 1/8" of the shield. Contacted James and he promptly sent out a new one to replace the flawed one. Very quick, clean, and efficient! Thanks James, for the tremendous customer service and the great product. Thanks for being a supporting sponsor on this forum and as always, 'Ride Safe'!
No doubt, there CS is top notch along with the quality. I have several of there shields, 8,9 and 10" don't use the 8" since I added riders back rest.
 
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