Longhorn Harley
Longhorn Harley
Long story short the I am having some trouble with the transmission on my 2012 Street Glide. It is slipping in 5th, and 6th gear when I get on it hard. I brought it to Longhorn Harley, and they saw that I was using Redline in the transmission. They began to tell me how bad it was to use in a Harley, and I should not use it? They found the problem, and I think its something that a lot of people are having. The thing is.. They told me that if I continue to use Redline they will not warranty it if it happens again. Can they dictate the brand of oil that I use? Has anyone else had this issue?
Extreme HDF Member
Joined: Nov 2007
Posts: 14,670
Likes: 139
From: East of the Sun, West of the Moon
I run redline heavy shockproof and have for years without issue in the tranny. Now if it's a clutch issue, then I do believe (wouldn't be the first time I'm wrong if not correct) that's considered a "normal wear and tear item" just as your tires and brake pads and you don't see many dealers swapping out clutch paks under warranty regardless of what kind of oil you use. I always run the HD primary oil in there.. It ain't no more expensive than others and if there is ever a question at least they know you had that in there. I know this because I just had my clutch, clutch hub, and clutch spring replaced under warranty but I had to get on their *** and then brought them donuts and kolaches.. Catch more flies with honey as they say.. :-)
Elite HDF Member
Joined: Jul 2006
Posts: 4,813
Likes: 6
From: Rio Grande Valley-Texas
I dont know about the specs of Redline, but if it meets all the requirments stated in the service manual, HD cannot say it voids or anything like that.
Road Warrior
Joined: Dec 2012
Posts: 1,335
Likes: 5
From: CT
Long story short the I am having some trouble with the transmission on my 2012 Street Glide. It is slipping in 5th, and 6th gear when I get on it hard. I brought it to Longhorn Harley, and they saw that I was using Redline in the transmission. They began to tell me how bad it was to use in a Harley, and I should not use it? They found the problem, and I think its something that a lot of people are having. The thing is.. They told me that if I continue to use Redline they will not warranty it if it happens again. Can they dictate the brand of oil that I use? Has anyone else had this issue?
Road Master
Joined: Aug 2005
Posts: 1,098
Likes: 5
From: North Texas
Did you buy your bike there?
I've been denied warranty service there myself, was somewhat disappointed.
I had my floodlight bracket develop cracks in the angles of the mounts and would not cover it claiming its a body part and not covered under extended warranty. Needless to say, I have not been back was resolved elsewhere. They sell more bikes than anyone in North Texas and have some killer parties, but the competition is catching on to all that and also servicing issues without talking down to their customers.
I've been denied warranty service there myself, was somewhat disappointed.
I had my floodlight bracket develop cracks in the angles of the mounts and would not cover it claiming its a body part and not covered under extended warranty. Needless to say, I have not been back was resolved elsewhere. They sell more bikes than anyone in North Texas and have some killer parties, but the competition is catching on to all that and also servicing issues without talking down to their customers.
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Road Warrior
Joined: Dec 2012
Posts: 1,335
Likes: 5
From: CT
Did you buy your bike there?
I've been denied warranty service there myself, was somewhat disappointed.
I had my floodlight bracket develop cracks in the angles of the mounts and would not cover it claiming its a body part and not covered under extended warranty. Needless to say, I have not been back was resolved elsewhere. They sell more bikes than anyone in North Texas and have some killer parties, but the competition is catching on to all that and also servicing issues without talking down to their customers.
I've been denied warranty service there myself, was somewhat disappointed.
I had my floodlight bracket develop cracks in the angles of the mounts and would not cover it claiming its a body part and not covered under extended warranty. Needless to say, I have not been back was resolved elsewhere. They sell more bikes than anyone in North Texas and have some killer parties, but the competition is catching on to all that and also servicing issues without talking down to their customers.
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Grand HDF Member
Joined: May 2008
Posts: 4,585
Likes: 673
From: Rolla
They can deny any claims if your preferred brand does not meet the manufacturers specs.
Not sure if Redline does or not though, so not going down that road.
PS: I am using Redline in my Street Glide too, without any issues.