Stealerships
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Tourer
Joined: Jun 2012
Posts: 351
Likes: 27
From: in a place with no Drama.
Stealerships
Shaking my head at this one, maybe a new low...
Brought my bike in for a recalled item. Rear brake switch on my bike took a dump, it's a known issue. Stealer replaces the faulty switch and then wants to charge me for it. After calling him on it and some backpedaling he finally says... "No charge, we'll eat it."
Really?
Brought my bike in for a recalled item. Rear brake switch on my bike took a dump, it's a known issue. Stealer replaces the faulty switch and then wants to charge me for it. After calling him on it and some backpedaling he finally says... "No charge, we'll eat it."
Really?
Road Warrior
Joined: Mar 2011
Posts: 1,503
Likes: 94
From: SE Michigan
That could really get you in trouble as a dealer. Recall campaigns are federally regulated and MUST be at no cost to the vehicle owner. After doing the work you must report the VIN through your DCS system so the manufacture can report to the Fed's the number of vehicles in the campaign being repaired. I remember guys bringing in barn find BMW's with a wheel recall from the '70's and there were repaired no questions asked 20 years later.
Tourer
Joined: Aug 2013
Posts: 498
Likes: 0
From: Timbuktu
Stealerships only have themselves to blame. They price themselves out of the market, **** off the few customers they can get and try to rip off people when they bring in their vehicles for recalls and warranty. They also cry about not making money.
That is #1 bullshit lie. Stealerships rake in the dough in every department. They pay their employees very little so they are hungrier for more sales which in reality makes the stealership more money. Ask me how I know.
I was in the local Harley stealer buying some Syn3 for way too much money, and the bike salesman noticed my bike without highway pegs. Brought me over to a bike with highway pegs and said "you'll like these" (I did) and informed me that it'll be $300+ for the set up from their parts dept. I looked in disbelief.... I told him not today, got my oil, ordered the highway pegs and brackets off of amazon for $95 shipped.... The kicker? Same exact part and PN without HD stamped on it...
While my bike is under warranty, in showing some loyalty to the stealer in the event of "goodwill" repairs. I hate paying $13/qt for the Syn3 oil though.... But if I show I put that **** in the bike, they can't claim negligence like stealers are trained to do.
Sorry to go on, but as an ex Stealership technician my life goal is to educate people about stealerships and their shady/illegal practices.
That is #1 bullshit lie. Stealerships rake in the dough in every department. They pay their employees very little so they are hungrier for more sales which in reality makes the stealership more money. Ask me how I know.
I was in the local Harley stealer buying some Syn3 for way too much money, and the bike salesman noticed my bike without highway pegs. Brought me over to a bike with highway pegs and said "you'll like these" (I did) and informed me that it'll be $300+ for the set up from their parts dept. I looked in disbelief.... I told him not today, got my oil, ordered the highway pegs and brackets off of amazon for $95 shipped.... The kicker? Same exact part and PN without HD stamped on it...
While my bike is under warranty, in showing some loyalty to the stealer in the event of "goodwill" repairs. I hate paying $13/qt for the Syn3 oil though.... But if I show I put that **** in the bike, they can't claim negligence like stealers are trained to do.
Sorry to go on, but as an ex Stealership technician my life goal is to educate people about stealerships and their shady/illegal practices.
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Tourer
Joined: Jun 2012
Posts: 351
Likes: 27
From: in a place with no Drama.
Call BS on this one. What year bike was it covered under the recall?
Name the dealer post the the bill.
Name the dealer post the the bill.
There was no bill. Said they'd eat it.
Not going to mention Stealer, I have friends who work in parts dept.
Believe or don't.
http://motorcycleviews.com/recalls/rec11v506000.htm
Last edited by JKSHYT; Aug 10, 2013 at 10:13 AM.
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Road Master
Joined: Feb 2010
Posts: 880
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From: Houston, Texas
I live on the east side of Houston and ride to Beaumont, about an hour away, to go to a decent dealership. I don't trust any of them to be honest with you, but Cowboy in Beaumont has given me a glimmer of hope. The deal is that you just have to be careful when dealing with any Stealership and do research before you drop a dime in them.
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