HD forum discount?
Road Warrior
Joined: May 2009
Posts: 1,537
Likes: 4
From: The Great River Road, Wisconsin
So I order a new windshield for the Ultra Classic. Lots of vendors to choose from. Final weak decision came from the vendor advertising here with the 10% discount for HD forum members. I thought why not support the vendors here.
There is no coupon code but instructions from the vendor to leave a note with your handle here and request the discount. I comply yesterday and place the order.
Today I get three emails stating the order is placed. Checked my CC and the full amount, is charged, no discount. Third email states that I need to call the vendor to request the discount.
Time is valuable to me during the business day and I do not need games. I complied with what the vendor dictated in their post here for the discount, yet now I have to call the vendor? What for?
Am I off base with being upset? I am more upset that they charge the full amount to the credit card and after the fact tell me I need to call. To me that is not the contract that I agreed to.
Long short, I told the vendor to cancel the order. I am not playing games.
There is no coupon code but instructions from the vendor to leave a note with your handle here and request the discount. I comply yesterday and place the order.
Today I get three emails stating the order is placed. Checked my CC and the full amount, is charged, no discount. Third email states that I need to call the vendor to request the discount.
Time is valuable to me during the business day and I do not need games. I complied with what the vendor dictated in their post here for the discount, yet now I have to call the vendor? What for?
Am I off base with being upset? I am more upset that they charge the full amount to the credit card and after the fact tell me I need to call. To me that is not the contract that I agreed to.
Long short, I told the vendor to cancel the order. I am not playing games.
I am putting tires on my dually today and Goodyear has a rebate, per set of four, and I am anticipating greif trying to get the extra 2 slid through on the rebate. I may be wasting energy thinking about it already, but anticipate an issue where they advertise for a set of 4 to get the rebate. It's an extra $60 that I fell entitled to........Sorry for the derailment, but it is a sign of the times..........Get what you can, when you can, then f*ckit from there on out.........
10% Forum discount
So I order a new windshield for the Ultra Classic. Lots of vendors to choose from. Final weak decision came from the vendor advertising here with the 10% discount for HD forum members. I thought why not support the vendors here.
There is no coupon code but instructions from the vendor to leave a note with your handle here and request the discount. I comply yesterday and place the order.
Today I get three emails stating the order is placed. Checked my CC and the full amount, is charged, no discount. Third email states that I need to call the vendor to request the discount.
Time is valuable to me during the business day and I do not need games. I complied with what the vendor dictated in their post here for the discount, yet now I have to call the vendor? What for?
Am I off base with being upset? I am more upset that they charge the full amount to the credit card and after the fact tell me I need to call. To me that is not the contract that I agreed to.
Long short, I told the vendor to cancel the order. I am not playing games.
There is no coupon code but instructions from the vendor to leave a note with your handle here and request the discount. I comply yesterday and place the order.
Today I get three emails stating the order is placed. Checked my CC and the full amount, is charged, no discount. Third email states that I need to call the vendor to request the discount.
Time is valuable to me during the business day and I do not need games. I complied with what the vendor dictated in their post here for the discount, yet now I have to call the vendor? What for?
Am I off base with being upset? I am more upset that they charge the full amount to the credit card and after the fact tell me I need to call. To me that is not the contract that I agreed to.
Long short, I told the vendor to cancel the order. I am not playing games.
Hi All...this has really been an interesting thread to read. We have recently upgraded our website and it wasn't set up for coupon codes yet. Also, for security reasons (which we though people would appreciate?), once an order is placed on our website, the credit card information is deleted.
That is why I emailed this gentleman to contact me. I had no credit card information to refund the 10% forum discount to. I'm not sure why that request was so offensive or "playing games". Since our site has been upgraded, I've followed this same process with MANY HD forum members without any issues.
We've been in business for nearly 28 years and are proud of not only our products, but also our attention to customer service. As a result of this thread and the baffling controversy, our web master has altered our website today to use the COUPON code for forum members to receive their 10% discount prior to checkout.
The code is "hd forum". That is hd "space" forum (with no quote marks). With that coupon code, the discount will be automatic and be more user friendly.
I hope everyone has a great rest of the week.
Extreme HDF Member
Joined: Apr 2008
Posts: 13,023
Likes: 989
From: Just Outside Chicago
Hi All...this has really been an interesting thread to read. We have recently upgraded our website and it wasn't set up for coupon codes yet. Also, for security reasons (which we though people would appreciate?), once an order is placed on our website, the credit card information is deleted.
That is why I emailed this gentleman to contact me. I had no credit card information to refund the 10% forum discount to. I'm not sure why that request was so offensive or "playing games". Since our site has been upgraded, I've followed this same process with MANY HD forum members without any issues.
We've been in business for nearly 28 years and are proud of not only our products, but also our attention to customer service. As a result of this thread and the baffling controversy, our web master has altered our website today to use the COUPON code for forum members to receive their 10% discount prior to checkout.
The code is "hd forum". That is hd "space" forum (with no quote marks). With that coupon code, the discount will be automatic and be more user friendly.
I hope everyone has a great rest of the week.
That is why I emailed this gentleman to contact me. I had no credit card information to refund the 10% forum discount to. I'm not sure why that request was so offensive or "playing games". Since our site has been upgraded, I've followed this same process with MANY HD forum members without any issues.
We've been in business for nearly 28 years and are proud of not only our products, but also our attention to customer service. As a result of this thread and the baffling controversy, our web master has altered our website today to use the COUPON code for forum members to receive their 10% discount prior to checkout.
The code is "hd forum". That is hd "space" forum (with no quote marks). With that coupon code, the discount will be automatic and be more user friendly.
I hope everyone has a great rest of the week.
HDF Community Team
Joined: Mar 2005
Posts: 1,947
Likes: 600
From: The 1980's
When I inquired with ClearView about fitment for my 2014 SG, I was amazed at how fast the response was. I was told at the time that the design phase was about done and production should begin soon, so check back in a month or so as the 2013 windshields would not work on 2014s.
This was only about a week ago so I haven't checked back in yet. But given the quick & honest reply that my inquiry got I'm not surprised that they responded here to set things right. I'll be giving them a shot when they've got models in production for my bike.
This was only about a week ago so I haven't checked back in yet. But given the quick & honest reply that my inquiry got I'm not surprised that they responded here to set things right. I'll be giving them a shot when they've got models in production for my bike.
Road Master
Joined: Sep 2010
Posts: 866
Likes: 18
From: Richmond Hill, Ontario
Discounts are great, but conditions or procedures should be clear up front. I understand the OP's frustration after following instructions and then seeing the full amount charged. Some days you just don't want to deal with surprises or hassles - no matter how minor or well intentioned.
Seasoned HDF Member
Joined: Jan 2011
Posts: 28,842
Likes: 16,583
From: Wisconsin, USA
Discounts are great, but conditions or procedures should be clear up front. I understand the OP's frustration after following instructions and then seeing the full amount charged. Some days you just don't want to deal with surprises or hassles - no matter how minor or well intentioned.
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