HD forum discount?
Moderator
Joined: Oct 2012
Posts: 107,687
Likes: 20,116
From: Ft. Worth, TX
Good job Clearview! I guess we know who is playing games now.....
Last edited by Juan L; Sep 17, 2013 at 06:47 PM.
Elite HDF Member
Joined: Jun 2011
Posts: 3,832
Likes: 127
From: Coastal Carolina
Hi All...this has really been an interesting thread to read. We have recently upgraded our website and it wasn't set up for coupon codes yet. Also, for security reasons (which we though people would appreciate?), once an order is placed on our website, the credit card information is deleted.
That is why I emailed this gentleman to contact me. I had no credit card information to refund the 10% forum discount to. I'm not sure why that request was so offensive or "playing games". Since our site has been upgraded, I've followed this same process with MANY HD forum members without any issues.
We've been in business for nearly 28 years and are proud of not only our products, but also our attention to customer service. As a result of this thread and the baffling controversy, our web master has altered our website today to use the COUPON code for forum members to receive their 10% discount prior to checkout.
The code is "hd forum". That is hd "space" forum (with no quote marks). With that coupon code, the discount will be automatic and be more user friendly.
I hope everyone has a great rest of the week.
That is why I emailed this gentleman to contact me. I had no credit card information to refund the 10% forum discount to. I'm not sure why that request was so offensive or "playing games". Since our site has been upgraded, I've followed this same process with MANY HD forum members without any issues.
We've been in business for nearly 28 years and are proud of not only our products, but also our attention to customer service. As a result of this thread and the baffling controversy, our web master has altered our website today to use the COUPON code for forum members to receive their 10% discount prior to checkout.
The code is "hd forum". That is hd "space" forum (with no quote marks). With that coupon code, the discount will be automatic and be more user friendly.
I hope everyone has a great rest of the week.
Cruiser
Joined: Oct 2009
Posts: 139
Likes: 2
From: Valdosta, Ga
So I order a new windshield for the Ultra Classic. Lots of vendors to choose from. Final weak decision came from the vendor advertising here with the 10% discount for HD forum members. I thought why not support the vendors here.
There is no coupon code but instructions from the vendor to leave a note with your handle here and request the discount. I comply yesterday and place the order.
Today I get three emails stating the order is placed. Checked my CC and the full amount, is charged, no discount. Third email states that I need to call the vendor to request the discount.
Time is valuable to me during the business day and I do not need games. I complied with what the vendor dictated in their post here for the discount, yet now I have to call the vendor? What for?
Am I off base with being upset? I am more upset that they charge the full amount to the credit card and after the fact tell me I need to call. To me that is not the contract that I agreed to.
Long short, I told the vendor to cancel the order. I am not playing games.
There is no coupon code but instructions from the vendor to leave a note with your handle here and request the discount. I comply yesterday and place the order.
Today I get three emails stating the order is placed. Checked my CC and the full amount, is charged, no discount. Third email states that I need to call the vendor to request the discount.
Time is valuable to me during the business day and I do not need games. I complied with what the vendor dictated in their post here for the discount, yet now I have to call the vendor? What for?
Am I off base with being upset? I am more upset that they charge the full amount to the credit card and after the fact tell me I need to call. To me that is not the contract that I agreed to.
Long short, I told the vendor to cancel the order. I am not playing games.
I totally understand your point. This is where a lot of businesses miss the boat! Service! Service! Service! Just as important as location is in real estate... There are always excuses! Some come back but most won't!
Edited message; Looks like they got the message... Great response.. I'd order from them!
Ride safe,
Mike
Last edited by rkcmike63; Sep 17, 2013 at 07:12 PM. Reason: Update
Tourer
Joined: Apr 2010
Posts: 347
Likes: 3
From: Virginia
i agree. Great of them to come and explain what happened and more importantly what they did to make sure it doesn't happen in the future. I had one of their shields on my Ultra and loved it.
Wish all vendors took responsibility...Good Job Clearview.
Wish all vendors took responsibility...Good Job Clearview.
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