Not a preferred Customer:
Road Warrior
Joined: Sep 2006
Posts: 1,929
Likes: 301
From: moved to Florida!
RE: Not a preferred Customer:
I'm kinda wondering why you're paying $1400 to fix what was a recall. I know your time and milage are up, but couldn't/wouldn't the factory rep help you out here at all? Maybe you should call the MOCO and see if they could at least help with the cash.
Jerry
Jerry
Outstanding HDF Member
Joined: Feb 2007
Posts: 3,417
Likes: 0
From: Salem, OR
RE: Not a preferred Customer:
I have alocal HD dealerthatadvertises on their websitea "customerloyality program"for preferred placement in the service department for all services for anyone who buys a bike from their dealership. Needless to day, I have never taken my bike there for any service work. I get great service by driving a bit further...their loss.
Stellar HDF Member
Joined: Sep 2006
Posts: 3,236
Likes: 95
From: lancaster, pa
RE: Not a preferred Customer:
WERE I WORK ITS FIRST COME FIRST SERVE BUT IF SOMEONE ISNICE TO ME AND LETS SAY BUYS ME A CUP OF COFFE OR SAYS HAY IME ACTUALLY NOT IN A HURRY AND TAKE YOUR TIME OR BETTER YET BRINGS ME A T-SHIRT FROM A BIKE EVENT.THEN I PUT A NOTE IN THE COMPUTER USUALLY I WILL PUT THE WORDS "GOLD STAR" AND MAYBE MENTION THE GOOD DEED. SOME PEOPLE HAVE AND DO BRING ME LUNCH! THESE PEOPLE GET ANYTHING THEY WANT. ITS VERY PURSUASIVE
AND I NEVER FORGET IT. NOW THE OPPISITE IS TRUE AND THE NOTE SAYS "NO FAVORS" ANYTHING THESE PEOPLE WANTS TAKES A DAY OR TWO.
ITS THE LITTLE THINGS IN LIFE THAT MAKE EVERY DAY AN ADVENTURE
BUT BLATENTLY PREFERING ONE CUSTOMER OVER THE OTHER IS JUST WRONG AND IF ANYTHING I FEEL EQUALITY IF NOT MORE SO TO HELP SOMEONE WHO IS ECONOMICLY CHALLANGED.
AND I NEVER FORGET IT. NOW THE OPPISITE IS TRUE AND THE NOTE SAYS "NO FAVORS" ANYTHING THESE PEOPLE WANTS TAKES A DAY OR TWO.ITS THE LITTLE THINGS IN LIFE THAT MAKE EVERY DAY AN ADVENTURE
BUT BLATENTLY PREFERING ONE CUSTOMER OVER THE OTHER IS JUST WRONG AND IF ANYTHING I FEEL EQUALITY IF NOT MORE SO TO HELP SOMEONE WHO IS ECONOMICLY CHALLANGED.
Tourer
Joined: Feb 2007
Posts: 473
Likes: 57
From: Utah
RE: Not a preferred Customer:
A couple of dealers I have talked to have said if you buy the maintance contract you will go to the front of the line. Also if available they will give you a loaner to use out of the rental fleet.
Extreme HDF Member
Joined: Sep 2006
Posts: 10,033
Likes: 29
RE: Not a preferred Customer:
ORIGINAL: Jerry L
I'm kinda wondering why you're paying $1400 to fix what was a recall. I know your time and milage are up, but couldn't/wouldn't the factory rep help you out here at all? Maybe you should call the MOCO and see if they could at least help with the cash.
Jerry
I'm kinda wondering why you're paying $1400 to fix what was a recall. I know your time and milage are up, but couldn't/wouldn't the factory rep help you out here at all? Maybe you should call the MOCO and see if they could at least help with the cash.
Jerry
Road Warrior
Joined: Sep 2006
Posts: 1,929
Likes: 301
From: moved to Florida!
RE: Not a preferred Customer:
ORIGINAL: xxxflhrci
It was not a recall....I have one of the bad bearing bikes. I got a nice form letter 11 months after buying the bike basically telling me that my bike had a weak part that might fail and leave me stranded, but they wouldn't fix it until it broke and then they would only do it with in 5 years/50k miles.
ORIGINAL: Jerry L
I'm kinda wondering why you're paying $1400 to fix what was a recall. I know your time and milage are up, but couldn't/wouldn't the factory rep help you out here at all? Maybe you should call the MOCO and see if they could at least help with the cash.
Jerry
I'm kinda wondering why you're paying $1400 to fix what was a recall. I know your time and milage are up, but couldn't/wouldn't the factory rep help you out here at all? Maybe you should call the MOCO and see if they could at least help with the cash.
Jerry
Jerry
Jerry
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Road Warrior
Joined: Feb 2007
Posts: 1,577
Likes: 1
From: Lake Jem FL (pop 35)
RE: Not a preferred Customer:
Take it to an Indy. The best protest is with your wallet. I am the type of guy that will even TELL them that I am taking mymoney elsewhere. 2000 model, warranty is not an issue, get the cams upgraded to gear driven and tell the HD dealer to pound sand.
just my 2...
El Jefe
just my 2...
El Jefe
Outstanding HDF Member
Joined: Nov 2005
Posts: 2,357
Likes: 1
From: Iwakuni, Japan
RE: Not a preferred Customer:
Oh I love places that pull that type BS. First thing I do is make a fuss good and loud so any "new coustomers" can hear. Then demand to see the GM if/when the GM shows up keep it out in the public. Maybe as waiting get on cell phone call your buddies let them know. Take you bike out of there refuse any BS they try to give you and make them kiss ya where the sun donw shine. Trust me I have been around the coustomer service bit long enough to know make one person happy they tell 3 friends. Make them mad they will tell the world.
Keep us posted on your results
Keep us posted on your results