class action lawsuit against the moco...
If you read the lawsuit it only applies to the CVO Limited. Why didn't they included the Limited and Tri-glide wet heads? They are the same cooling system and they would find more owners issues. I bought my 14 Limited 10/5/13 only issue I have had was a leaky thermostat at about 1,200 miles in 11/2013. The the dealer replaced the thermostat 3 times in 5 days before they got one that didn't leak. Now have 8,300 miles and no issues since the thermostat in November.
Road Warrior
Joined: Oct 2009
Posts: 1,384
Likes: 3
From: California
All five dealerships told me that the bike had to be parked immediately, could not be ridden any further distance, trailered in ASAP and the service department would give preferential treatment in trying to get it repaired and back to the owner, a few even offering to trailer it back to the owner. Not a single one said that it could be safely ridden any further once it was leaking or puking coolant.
This was information that is now one year old, so things of course could have changed... just stating what I was told.
Last edited by UltraClassicElectraGlide; Sep 1, 2014 at 03:44 PM.
Cruiser
Joined: May 2014
Posts: 104
Likes: 1
From: Houston
While that may be completely true, I know that when the '14's were first introduced and that first HUGE thread started up here with the coolant issues, I called five different dealers within 200 miles of me and asked that very question.
All five dealerships told me that the bike had to be parked immediately, could not be ridden any further distance, trailered in ASAP and the service department would give preferential treatment in trying to get it repaired and back to the owner, a few even offering to trailer it back to the owner. Not a single one said that it could be safely ridden any further once it was leaking or puking coolant.
This was information that is now one year old, so things of course could have changed... just stating what I was told.
All five dealerships told me that the bike had to be parked immediately, could not be ridden any further distance, trailered in ASAP and the service department would give preferential treatment in trying to get it repaired and back to the owner, a few even offering to trailer it back to the owner. Not a single one said that it could be safely ridden any further once it was leaking or puking coolant.
This was information that is now one year old, so things of course could have changed... just stating what I was told.
At any rate, I spoke with my dealership service department at length, prior to buying, and they will be very accommodating if something happens. I've been doing business with them for years, so I know they're not just blowing smoke.
Having said that, I'll also say this. Personally, nowhere in my decision to move from Dynas to my first touring bike, nowhere no how was that decision based in any part on whether the bike was twin-cooled or not.
Again, personally, I think it's WRONG to base a bike purchase on that, as a major factor. I believe that most of the bikes don't have major issues.
Used to be that owning a Harley was synonymous with, among other things, being gritty enough to ride it without complaint, even if it's got problems. Where has that gone? Dunno.
I don't doubt one bit that you made those calls and that they told you what you said they told you. I'm saying that I wouldn't have a problem riding on anyway. I think they say shut it down because they have to say it. Just my .02
Pat
Road Master
Joined: Jul 2011
Posts: 1,170
Likes: 14
From: washington dc
I do almost all the wrenching on my bike, so i guess I've got "grit." Nonetheless, for my $25,000 to $40,000 - premium prices - I expect few or no problems. We expect that of our premium cars and consumer goods, why should we not expect the same from our Harleys?
Cruiser
Joined: May 2014
Posts: 104
Likes: 1
From: Houston
Pat
Stellar HDF Member
Joined: Feb 2010
Posts: 2,674
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From: New Jersey
Many here must think the twin cooled leak issue is still happening in large numbers and cannot be fixed. Nothing can be further from the truth. I own one of the early we the ads. My first two months of ownership was extremely rough. My bike was fixed three times. Their was a time when I really wondered if I had made a mistake trading my 07 CVO. Once Harley figured out the primary issue was due to the filler neck quality, they quickly introduced a quality replacement part for production and to update the bikes with the inferior fill neck. Once the quality fill neck was installed into my bike my issues stopped. The last 9 months have been flawless. I love this bike, far superior to the bike I traded. I find the vast majority of twin cooled owners to be more than happy. The vast majority love their Rushmore Limited. The problem is not a design issue. It WAS a part issue, that has been corrected.
I'm missing something here.
There was a production problem with the material of the filler necks causing leaks in Twin-cooled bikes early on. The MoCo released a new filler neck and instituted a program to replace all affected parts. Problem solved six months ago.
I've owned a twin-cooled Limited for over a year. Never had a drop of coolant leak from it with either the old or new filler neck, which I believe is the case for the majority of twin-cooled bikes.
Why didn't this guy just get his fixed properly? Look at the number of twin-cooled complaints on this forum a year ago - there were quite a few. Look now after the new filler neck - none.
Last edited by offthewall; Sep 1, 2014 at 06:07 PM.
Road Master
Joined: Sep 2006
Posts: 759
Likes: 0
From: Hampton, VA
I agree completely. I was fortunate enough to not have the coolant leak problem on my Limited. I heard that was a bad vendor part. They replaced it. I can understand though why people with the leakers are upset. I am however upset about the two recalls on the bike (clutch & brake line) and the issue with the front plug wire. When these three things are taken together it indicates that the MOCO has a serious quality control problem. Makes me wonder what other parts were not properly installed and quality checked.
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Joined: Feb 2012
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From: Jacksonville
Originally Posted by Article
The dealer attempted to correct the coolant leak pursuant to the written warranty and returned the vehicle to its owner, the suit says. However, the problem wasn’t remedied, and Okon had to return his CVO Limited for repairs on several occasions because it “constantly” leaks coolant, the complaint alleges.
“For each of these times when Mr. Okon’s CVO Limited has been brought in for repair of the coolant leak, the Harley-Davidson dealerships have been unsuccessful in repairing the leak,” the complaint said.
“For each of these times when Mr. Okon’s CVO Limited has been brought in for repair of the coolant leak, the Harley-Davidson dealerships have been unsuccessful in repairing the leak,” the complaint said.
Last edited by Clubber; Sep 1, 2014 at 06:13 PM.
Outstanding HDF Member
Joined: Sep 2006
Posts: 2,878
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From: Northern California
........... your point? Acceptance to a part flaw OR design flaw, neither should be acceptable on a $30K machine, especially with the numbers it's affected and the wait for those to have it fixed .... sometimes more than once? It's not like this is the only issue the 14's have had.........
You can get all pissed off, sell the bike, buy something else. If that makes ya feel better, go for it. I'd rather get things handled and enjoy my bike. I choose to be happy.