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Good point; however, experience suggests that misrepresentation of charges goes way beyond this one dealer!
You are 100% correct. I just had my 10,000 mile service done and the plugs were not pulled and the service manager told me that it was not a requirement to pull them.Go figure.
For once I kind of can't blame HD for taking that stance. They expect their servicing dealers to perform the work per procedure.
You're right, of course. However, if I were an HD rep in a situation like this, I would say "The customer is right; Dealer A should have checked the plugs and either put on anti-seize, or reported a galling problem, at the 1000 mile maintenance. We will make sure that they make things right." Instead, he apparently told the Dealer B service manager "This problem should have been caught by Dealer A. Talk to them." It was so final that the Dealer B service manager asked his manager to pay for my repairs, as a good will gesture. Even though they did not, I can tell you that they got a ton of my good will because of the way that their service manager approached the whole mess.
By the way, Dealer A service supervisor called last night and asked me to send him a copy of my service order, etc., and he will see what he can do. I think that sounds like a perfect response, up to this point, with only the HD rep being a problem.
