reverse motor
Road Warrior
Joined: Sep 2009
Posts: 1,267
Likes: 6
From: Northern Michigan
Well I got a big suprise today.
The wifes reverse went out awhile back and it was out of warrenty, I figured I would just put a Champion in. Other things came up and I didnt get to it.
Anyhow I decided to call Customer Service and tell them about it because I wanted on record that these are coming apart. The guy listened ,gave me a referance number, said they had heard of some problems but mostly with moisture or low voltage (duh??,motor has to be running to work reverse) and that they had an updated motor. He suggested that I see my service manager and give him the reference number. OK, I figure what the heck , Ill take the motor and show the SM which I did.
The SM said he hadnt heard of them coming apart(of course) but would I leave it and he would do some checking. I said OK.
Well over two weeks later I was at the dealer getting a part and was told I needed to see the SM about my reverse motor, heck I had forgot about it.
So I go back to service the SM gives me a new motor, I say I didnt order this. He tells me the Motor Company sent it , no charge, and would I want it installed. I told him no that it was an easy job I would do it. I thanked him and left.
Go figure huh.
The wifes reverse went out awhile back and it was out of warrenty, I figured I would just put a Champion in. Other things came up and I didnt get to it.
Anyhow I decided to call Customer Service and tell them about it because I wanted on record that these are coming apart. The guy listened ,gave me a referance number, said they had heard of some problems but mostly with moisture or low voltage (duh??,motor has to be running to work reverse) and that they had an updated motor. He suggested that I see my service manager and give him the reference number. OK, I figure what the heck , Ill take the motor and show the SM which I did.
The SM said he hadnt heard of them coming apart(of course) but would I leave it and he would do some checking. I said OK.
Well over two weeks later I was at the dealer getting a part and was told I needed to see the SM about my reverse motor, heck I had forgot about it.
So I go back to service the SM gives me a new motor, I say I didnt order this. He tells me the Motor Company sent it , no charge, and would I want it installed. I told him no that it was an easy job I would do it. I thanked him and left.
Go figure huh.
Ultimate HDF Member
Joined: Nov 2005
Posts: 5,926
Likes: 138
From: NE Ohio
Well I got a big suprise today.
The wifes reverse went out awhile back and it was out of warrenty, I figured I would just put a Champion in. Other things came up and I didnt get to it.
Anyhow I decided to call Customer Service and tell them about it because I wanted on record that these are coming apart. The guy listened ,gave me a referance number, said they had heard of some problems but mostly with moisture or low voltage (duh??,motor has to be running to work reverse) and that they had an updated motor. He suggested that I see my service manager and give him the reference number. OK, I figure what the heck , Ill take the motor and show the SM which I did.
The SM said he hadnt heard of them coming apart(of course) but would I leave it and he would do some checking. I said OK.
Well over two weeks later I was at the dealer getting a part and was told I needed to see the SM about my reverse motor, heck I had forgot about it.
So I go back to service the SM gives me a new motor, I say I didnt order this. He tells me the Motor Company sent it , no charge, and would I want it installed. I told him no that it was an easy job I would do it. I thanked him and left.
Go figure huh.
The wifes reverse went out awhile back and it was out of warrenty, I figured I would just put a Champion in. Other things came up and I didnt get to it.
Anyhow I decided to call Customer Service and tell them about it because I wanted on record that these are coming apart. The guy listened ,gave me a referance number, said they had heard of some problems but mostly with moisture or low voltage (duh??,motor has to be running to work reverse) and that they had an updated motor. He suggested that I see my service manager and give him the reference number. OK, I figure what the heck , Ill take the motor and show the SM which I did.
The SM said he hadnt heard of them coming apart(of course) but would I leave it and he would do some checking. I said OK.
Well over two weeks later I was at the dealer getting a part and was told I needed to see the SM about my reverse motor, heck I had forgot about it.
So I go back to service the SM gives me a new motor, I say I didnt order this. He tells me the Motor Company sent it , no charge, and would I want it installed. I told him no that it was an easy job I would do it. I thanked him and left.
Go figure huh.
Club Member
Joined: Jan 2006
Posts: 3,792
Likes: 6
From: North East Ohio
Well I got a big suprise today.
The wifes reverse went out awhile back and it was out of warrenty, I figured I would just put a Champion in. Other things came up and I didnt get to it.
Anyhow I decided to call Customer Service and tell them about it because I wanted on record that these are coming apart. The guy listened ,gave me a referance number, said they had heard of some problems but mostly with moisture or low voltage (duh??,motor has to be running to work reverse) and that they had an updated motor. He suggested that I see my service manager and give him the reference number. OK, I figure what the heck , Ill take the motor and show the SM which I did.
The SM said he hadnt heard of them coming apart(of course) but would I leave it and he would do some checking. I said OK.
Well over two weeks later I was at the dealer getting a part and was told I needed to see the SM about my reverse motor, heck I had forgot about it.
So I go back to service the SM gives me a new motor, I say I didnt order this. He tells me the Motor Company sent it , no charge, and would I want it installed. I told him no that it was an easy job I would do it. I thanked him and left.
Go figure huh.
The wifes reverse went out awhile back and it was out of warrenty, I figured I would just put a Champion in. Other things came up and I didnt get to it.
Anyhow I decided to call Customer Service and tell them about it because I wanted on record that these are coming apart. The guy listened ,gave me a referance number, said they had heard of some problems but mostly with moisture or low voltage (duh??,motor has to be running to work reverse) and that they had an updated motor. He suggested that I see my service manager and give him the reference number. OK, I figure what the heck , Ill take the motor and show the SM which I did.
The SM said he hadnt heard of them coming apart(of course) but would I leave it and he would do some checking. I said OK.
Well over two weeks later I was at the dealer getting a part and was told I needed to see the SM about my reverse motor, heck I had forgot about it.
So I go back to service the SM gives me a new motor, I say I didnt order this. He tells me the Motor Company sent it , no charge, and would I want it installed. I told him no that it was an easy job I would do it. I thanked him and left.
Go figure huh.
Road Warrior
Joined: Sep 2009
Posts: 1,267
Likes: 6
From: Northern Michigan
It was too strange, at no time did I say I wanted a new motor or that they should take care of it. I just wanted it on record. Maybe I spend too much money there.
Ya know, something must be in the water ! Thursday the local HOG chapter had their monthly dinner and our new store manager was also present. He said he wants to keep abreast of what is going on with all his customers .
Got to discussing TriGlides, and had a few interesting tidbits of info. First he endorses trailer hitches on trikes. He said the (local) parent company says the same, it is a problem with just a couple managers own ideas. He said also MoCo is doing some talk of the '14 trike having a water cooled head. But right now it is just some talk from up-stairs.
He said MoCo is interested, and wants to know from everyone what their most problems are from. So I also loaded him down about reverse problems, heat, & being cheap on the extras they don't offer for the money ! He was amazed at my blue chrome horn cover. Kind of a nice color, but my bike is red !
Also found out about a few extras the last Mgr. was to be offering the customers that never happened.
GO FIGURE !!!
I don't know what is in the water, but.........
Well I got a big suprise today.
The wifes reverse went out awhile back and it was out of warrenty, I figured I would just put a Champion in. Other things came up and I didnt get to it.
Anyhow I decided to call Customer Service and tell them about it because I wanted on record that these are coming apart. The guy listened ,gave me a referance number, said they had heard of some problems but mostly with moisture or low voltage (duh??,motor has to be running to work reverse) and that they had an updated motor. He suggested that I see my service manager and give him the reference number. OK, I figure what the heck , Ill take the motor and show the SM which I did.
The SM said he hadnt heard of them coming apart(of course) but would I leave it and he would do some checking. I said OK.
Well over two weeks later I was at the dealer getting a part and was told I needed to see the SM about my reverse motor, heck I had forgot about it.
So I go back to service the SM gives me a new motor, I say I didnt order this. He tells me the Motor Company sent it , no charge, and would I want it installed. I told him no that it was an easy job I would do it. I thanked him and left.
Go figure huh.
The wifes reverse went out awhile back and it was out of warrenty, I figured I would just put a Champion in. Other things came up and I didnt get to it.
Anyhow I decided to call Customer Service and tell them about it because I wanted on record that these are coming apart. The guy listened ,gave me a referance number, said they had heard of some problems but mostly with moisture or low voltage (duh??,motor has to be running to work reverse) and that they had an updated motor. He suggested that I see my service manager and give him the reference number. OK, I figure what the heck , Ill take the motor and show the SM which I did.
The SM said he hadnt heard of them coming apart(of course) but would I leave it and he would do some checking. I said OK.
Well over two weeks later I was at the dealer getting a part and was told I needed to see the SM about my reverse motor, heck I had forgot about it.
So I go back to service the SM gives me a new motor, I say I didnt order this. He tells me the Motor Company sent it , no charge, and would I want it installed. I told him no that it was an easy job I would do it. I thanked him and left.
Go figure huh.
Ya know, something must be in the water ! Thursday the local HOG chapter had their monthly dinner and our new store manager was also present. He said he wants to keep abreast of what is going on with all his customers .
Got to discussing TriGlides, and had a few interesting tidbits of info. First he endorses trailer hitches on trikes. He said the (local) parent company says the same, it is a problem with just a couple managers own ideas. He said also MoCo is doing some talk of the '14 trike having a water cooled head. But right now it is just some talk from up-stairs.
He said MoCo is interested, and wants to know from everyone what their most problems are from. So I also loaded him down about reverse problems, heat, & being cheap on the extras they don't offer for the money ! He was amazed at my blue chrome horn cover. Kind of a nice color, but my bike is red !
Also found out about a few extras the last Mgr. was to be offering the customers that never happened.
GO FIGURE !!!
I don't know what is in the water, but.........
Got to discussing TriGlides, and had a few interesting tidbits of info. First he endorses trailer hitches on trikes. He said the (local) parent company says the same, it is a problem with just a couple managers own ideas. He said also MoCo is doing some talk of the '14 trike having a water cooled head. But right now it is just some talk from up-stairs.
He said MoCo is interested, and wants to know from everyone what their most problems are from. So I also loaded him down about reverse problems, heat, & being cheap on the extras they don't offer for the money ! He was amazed at my blue chrome horn cover. Kind of a nice color, but my bike is red !
Also found out about a few extras the last Mgr. was to be offering the customers that never happened.
GO FIGURE !!!
I don't know what is in the water, but.........
__________________
DKCustomProducts.com
DKCustomProducts.com
Ultimate HDF Member
Joined: Nov 2005
Posts: 5,926
Likes: 138
From: NE Ohio
Ya know, something must be in the water ! Thursday the local HOG chapter had their monthly dinner and our new store manager was also present. He said he wants to keep abreast of what is going on with all his customers .
Got to discussing TriGlides, and had a few interesting tidbits of info. First he endorses trailer hitches on trikes. He said the (local) parent company says the same, it is a problem with just a couple managers own ideas. He said also MoCo is doing some talk of the '14 trike having a water cooled head. But right now it is just some talk from up-stairs.
He said MoCo is interested, and wants to know from everyone what their most problems are from. So I also loaded him down about reverse problems, heat, & being cheap on the extras they don't offer for the money ! He was amazed at my blue chrome horn cover. Kind of a nice color, but my bike is red !
Also found out about a few extras the last Mgr. was to be offering the customers that never happened.
GO FIGURE !!!
I don't know what is in the water, but.........
Got to discussing TriGlides, and had a few interesting tidbits of info. First he endorses trailer hitches on trikes. He said the (local) parent company says the same, it is a problem with just a couple managers own ideas. He said also MoCo is doing some talk of the '14 trike having a water cooled head. But right now it is just some talk from up-stairs.
He said MoCo is interested, and wants to know from everyone what their most problems are from. So I also loaded him down about reverse problems, heat, & being cheap on the extras they don't offer for the money ! He was amazed at my blue chrome horn cover. Kind of a nice color, but my bike is red !
Also found out about a few extras the last Mgr. was to be offering the customers that never happened.
GO FIGURE !!!
I don't know what is in the water, but.........
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Ya know when the bean counters start running a company, there is always PR problems ! But maybe someone realized they need to sell machines to have warranty problems ! Otherwise the PR problems cure themselves !
Tell your Dad he was in Jackson Hole & out in time to miss the fire that I went past when it was about 2 acres this past Saturday. It is now another major fire ! It was almost 45min before the fire dept. made a run through town to the fire !
When I left town, about an hour after I first passed the fire, it had already spread to about 200 acres ! Now the major Horsetthief forest fire !
Have you looked at the CSC trikes for that GW platform ??
Last edited by sloufoot; Sep 10, 2012 at 07:31 PM.
Ultimate HDF Member
Joined: Nov 2005
Posts: 5,926
Likes: 138
From: NE Ohio
Ya know when the bean counters start running a company, there is always PR problems ! But maybe someone realized they need to sell machines to have warranty problems ! Otherwise the PR problems cure themselves !
Tell your Dad he was in Jackson Hole & out in time to miss the fire that I went past when it was about 2 acres this past Saturday. It is now another major fire ! It was almost 45min before the fire dept. made a run through town to the fire !
When I left town, about an hour after I first passed the fire, it had already spread to about 200 acres ! Now the major Horsetthief forest fire !
Have you looked at the CSC trikes for that GW platform ??
Tell your Dad he was in Jackson Hole & out in time to miss the fire that I went past when it was about 2 acres this past Saturday. It is now another major fire ! It was almost 45min before the fire dept. made a run through town to the fire !
When I left town, about an hour after I first passed the fire, it had already spread to about 200 acres ! Now the major Horsetthief forest fire !
Have you looked at the CSC trikes for that GW platform ??