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So first post on HD forums and I wish it was under better circumstances. Anyway I purchased a custom built exhaust from a small company out of New Orleans named "Royal-T Racing". His work is incredible and the welds are damn near perfect, on top of that I have found a couple of Lowrider S owners that have this exhaust and it sounds amazing. I purchased this exhaust in March 3rd 2021... yes a year ago. They have a 10 week lead time and then it takes roughly 6 to 8 weeks to build.I reached out to the company, they said they were backed up and would work on it in the following month. End of June I spoke with a man named "Dumptruck" who said they are finishing somethings up and should be shipped off soon, he answered additional questions and was helpful. July and August I haven't heard anything from the company and called numerous times. September I spoke with someone and said they hit a steel shortage due to covid and was looking for a new supplier and said "we will ship the exhaust soon". November they stopped answering calls and their new voicemail says they are under new management. I have reached out multiple times through calls, email, and other various social media platforms and have not gotten a response. I have submitted a complaint recently to BBB, the custom exhaust was $1300.00 and have nothing to show for it. I'm pretty lost and hoping someone may have went through a similar and has some advice to offer. I like supporting small local businesses and genuinely loved this guys work, I waited this long because I know skilled work isn't cheap and cheap work isn't skilled, (possible) supply shortages like they mentioned and shipping delays. I attached some images like a redacted invoice and me trying to make contact with the owner, I have also attached a link to their website. Thanks in advance for the advice. https://www.royaltracing.com/ Trying to contact the owner Invoice
So first post on HD forums and I wish it was under better circumstances. Anyway I purchased a custom built exhaust from a small company out of New Orleans named "Royal-T Racing". His work is incredible and the welds are damn near perfect, on top of that I have found a couple of Lowrider S owners that have this exhaust and it sounds amazing. I purchased this exhaust in March 3rd 2021... yes a year ago. They have a 10 week lead time and then it takes roughly 6 to 8 weeks to build.I reached out to the company, they said they were backed up and would work on it in the following month. End of June I spoke with a man named "Dumptruck" who said they are finishing somethings up and should be shipped off soon, he answered additional questions and was helpful. July and August I haven't heard anything from the company and called numerous times. September I spoke with someone and said they hit a steel shortage due to covid and was looking for a new supplier and said "we will ship the exhaust soon". November they stopped answering calls and their new voicemail says they are under new management. I have reached out multiple times through calls, email, and other various social media platforms and have not gotten a response. I have submitted a complaint recently to BBB, the custom exhaust was $1300.00 and have nothing to show for it. I'm pretty lost and hoping someone may have went through a similar and has some advice to offer. I like supporting small local businesses and genuinely loved this guys work, I waited this long because I know skilled work isn't cheap and cheap work isn't skilled, (possible) supply shortages like they mentioned and shipping delays. I attached some images like a redacted invoice and me trying to make contact with the owner, I have also attached a link to their website. Thanks in advance for the advice. https://www.royaltracing.com/
Trying to contact the owner
Invoice
That is unfortunate, I wish that your circumstance were different.
I have their exhaust on my 2020 FXLRS. Got mine at the latter end of 2020 and received it at the forecasted window (3-to-5 months). As you are, already, aware the craftsmanship and quality is excellent.
My interaction with Patrick was positive. Dont know him, never met him, I ordered just like you did.
So first post on HD forums and I wish it was under better circumstances. Anyway I purchased a custom built exhaust from a small company out of New Orleans named "Royal-T Racing". His work is incredible and the welds are damn near perfect, on top of that I have found a couple of Lowrider S owners that have this exhaust and it sounds amazing. I purchased this exhaust in March 3rd 2021... yes a year ago. They have a 10 week lead time and then it takes roughly 6 to 8 weeks to build.I reached out to the company, they said they were backed up and would work on it in the following month. End of June I spoke with a man named "Dumptruck" who said they are finishing somethings up and should be shipped off soon, he answered additional questions and was helpful. July and August I haven't heard anything from the company and called numerous times. September I spoke with someone and said they hit a steel shortage due to covid and was looking for a new supplier and said "we will ship the exhaust soon". November they stopped answering calls and their new voicemail says they are under new management. I have reached out multiple times through calls, email, and other various social media platforms and have not gotten a response. I have submitted a complaint recently to BBB, the custom exhaust was $1300.00 and have nothing to show for it. I'm pretty lost and hoping someone may have went through a similar and has some advice to offer. I like supporting small local businesses and genuinely loved this guys work, I waited this long because I know skilled work isn't cheap and cheap work isn't skilled, (possible) supply shortages like they mentioned and shipping delays. I attached some images like a redacted invoice and me trying to make contact with the owner, I have also attached a link to their website. Thanks in advance for the advice. https://www.royaltracing.com/ Trying to contact the owner Invoice
i have this same exact issue going on. Ordered march of last year, dudes been giving me the run around.... Now no answer at all and website says business is permanently closed. Let me know what you come up with.
I'm tellin ya call the fraud division. You guy's were hoodwinked. I know of a company that built custom pistols that took peoples money and didn't deliver and he was brought up on fraud charges.
That is unfortunate, I wish that your circumstance were different.
I have their exhaust on my 2020 FXLRS. Got mine at the latter end of 2020 and received it at the forecasted window (3-to-5 months). As you are, already, aware the craftsmanship and quality is excellent.
My interaction with Patrick was positive. Don’t know him, never met him, I ordered just like you did.
I hope you get your situation straightened out.
I'm honestly jealous you got yours. I bet it sounds awesome and definitely enjoy it!
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Royal-T Racing... issues
