I appreciate all the responses here. My intention is not to just bash and destroy ones business, but to get some traction on the tires and let others know how I have been treated dealing with this. Nothing but excuse after excuse. Once I called and got the info from the warranty dept of the proper procedure and what SHOULD have been done I was furious. It was time to let the cat out the bag and let all my brother's and sister's here know what has happened. As said being a loyal customer, help promote and praise the business and do all I could staking my reputation to send others their way, and I get this treatment. I am honestly very disappointed and rather saddened that this has went down like this and for so long. Just astonished that Jason would be so downright unmotivated to get me taken care of.

 

this sounds a whole lot like my Moto 692 issue with them. It took months for a resolution, but was offered a brand new set at the cost of shipping them my broken ones, but after several attempts on my end to get ahold of 77.

Skip ahead to just recently, my tweeters took a crap on the MLK set i bought from Johnathon at BAB. Hardly any questions asked, "just send them back and we'll get you some new ones". I was on the phone with Johnathon at the time getting some tuning help and when i found out they took a crap as well. Great customer service from BAB as far as im concerned. Not so much from 77 in my experience.

 

Wasn't 77 just on here a few days ago pushing their business again after the move? I've had no dealings with them but any places I do deal with I always check out reviews and what not. This would make me not do business with them. A business should always stand behind the stuff they sale, it may cost them some money but in return they get a loyal customer base

 

Sly

I hope they Hurry and make it right
Dont feel bad about calling them out
Its a great heads up for us just starting builds and shopping parts.

 

I'll keep this short and sweet since this was prime time food for Team Haze and the negative bunch. There was an issue, I'm in the process of sorting it out. Slye wanted a 3 way call at the end of a long day when I was closing up and going to see my family after a stretch of 15 hour days. That was Friday evening, Saturday we were extremely busy at the shop and running around all day. Making a post of this matter is not going to change anything, I have the direct reps information from Hertz and am calling tomorrow. There was a staff issue here that was a root cause, I will not throw it out in the forum as it's 77 business and it has been handled appropriately. As we have grown exponentially in the last year I've had to hire on people and assign responsibility, part of the growing pains and I'm sorry it's led to this. Slye is a great guy and has been more than patient.

So please, Haze & Friends feel free to bash all you want as 77 has many happy customers out there. This forum is a great place but the culture has changed quite a bit the last couple years and I'm realizing being a sponsor is not doing anything positive for our business. It's become a bit of a 'club' ran by a select few that have plenty of time to spend on here, unfortunately we don't have that same luxury. With that being said, you guys have a great new sponsor with John and Bad Azz Bikes so the guys here have a knowledgeable professional to help out and take care of the members. We'll be focusing more on the local crowd at this point, as we are backed up for a couple months as-is there is far less time to be online and participating. I'm thankful for the time on this forum because we've met a bunch of great guys, many of whom we are happy to call friends.

Haze and his buddies should be happy, the yard is all yours boys lol!

To all those that said 'make it right', we intend on doing so.

Slye, I'll be in touch with you tomorrow during business hours after I speak with Hertz.

 

Not sure HURRY is in the vocabulary with these guys. I DO NOT feel bad at all. I have given every attempt and have been WAY more patient than I should have. If he does as the Hertz warranty Dept stated, gets them pics tomorrow, then I should be good. If not then it is evidence that good, loyal, customers mean nothing. Let alone any new customer. The proof is in actions, NOT words at this point.

 

I will await your call. Call Nancy at the # I provided to get this done promptly . This had to be aired out. No intention to beat anyone away from here. Internal or external I just want to be taken care of PLEASE!!!!

 

 

WoW! What a pathetic line of BS and excuses for a failed response to a customer service issue.

I have been following this thread from the beginning and have been waiting to see how you would handle this and all I can say is that if all of your competition handled things the way you have, you'd have the market all to yourself.

So now that you completely lost face with this crowd you take the easy way out and bail. Well done dude. Good riddance.

 

Geese...come on 77 that's just more excuses, send the man a set of speakers or refund his money. If this is all a mistake by an employee that you have let go, then send a man his speakers or refund his money.

Why do you still need to talk to Hertz?

BTW?..how is this Haze's fault?