77 Customs It is time to make things right
Stellar HDF Member
Joined: Mar 2013
Posts: 2,721
Likes: 1,835
From: In a house
I'll keep this short and sweet since this was prime time food for Team Haze and the negative bunch. There was an issue, I'm in the process of sorting it out. Slye wanted a 3 way call at the end of a long day when I was closing up and going to see my family after a stretch of 15 hour days. That was Friday evening, Saturday we were extremely busy at the shop and running around all day. Making a post of this matter is not going to change anything, I have the direct reps information from Hertz and am calling tomorrow. There was a staff issue here that was a root cause, I will not throw it out in the forum as it's 77 business and it has been handled appropriately. As we have grown exponentially in the last year I've had to hire on people and assign responsibility, part of the growing pains and I'm sorry it's led to this. Slye is a great guy and has been more than patient.
So please, Haze & Friends feel free to bash all you want as 77 has many happy customers out there. This forum is a great place but the culture has changed quite a bit the last couple years and I'm realizing being a sponsor is not doing anything positive for our business. It's become a bit of a 'club' ran by a select few that have plenty of time to spend on here, unfortunately we don't have that same luxury. With that being said, you guys have a great new sponsor with John and Bad Azz Bikes so the guys here have a knowledgeable professional to help out and take care of the members. We'll be focusing more on the local crowd at this point, as we are backed up for a couple months as-is there is far less time to be online and participating. I'm thankful for the time on this forum because we've met a bunch of great guys, many of whom we are happy to call friends.
Haze and his buddies should be happy, the yard is all yours boys lol!
To all those that said 'make it right', we intend on doing so.
Slye, I'll be in touch with you tomorrow during business hours after I speak with Hertz.
So please, Haze & Friends feel free to bash all you want as 77 has many happy customers out there. This forum is a great place but the culture has changed quite a bit the last couple years and I'm realizing being a sponsor is not doing anything positive for our business. It's become a bit of a 'club' ran by a select few that have plenty of time to spend on here, unfortunately we don't have that same luxury. With that being said, you guys have a great new sponsor with John and Bad Azz Bikes so the guys here have a knowledgeable professional to help out and take care of the members. We'll be focusing more on the local crowd at this point, as we are backed up for a couple months as-is there is far less time to be online and participating. I'm thankful for the time on this forum because we've met a bunch of great guys, many of whom we are happy to call friends.
Haze and his buddies should be happy, the yard is all yours boys lol!
To all those that said 'make it right', we intend on doing so.
Slye, I'll be in touch with you tomorrow during business hours after I speak with Hertz.
Club Member
Joined: Aug 2014
Posts: 917
Likes: 95
From: Nashville, TN
As a business owner, I'm not particularly enthused by their response. "Internal issue" is understood and very acceptable, but what's NOT acceptable is failing to step up and rectifying the issue BEFORE it becomes a problem. I deal with many different businesses on a daily basis and all of us have "internal issues" from time to time. What sets us apart from other businesses in my line of work is I step up, foot the bill and keep that 1 customer happy NO MATTER THE COST!! What people fail to understand is that 1 person can reach thousands in this day and age.
Regardless if their business is "better" off the site than on the site it still gives no excuse for their childish and hastily retreat from the site. If that's the way they run a business on this site it would make me never darken their door step.
But hey, like he said, we have other vendors that I'm sure will back up a sale without all the games.
This is Just my .02.
Regardless if their business is "better" off the site than on the site it still gives no excuse for their childish and hastily retreat from the site. If that's the way they run a business on this site it would make me never darken their door step.
But hey, like he said, we have other vendors that I'm sure will back up a sale without all the games.
This is Just my .02.
Just my 2 cents.
First off I will tell you first hand sometimes it is like pulling teeth through Hertz to get a warranty done. That being said we do try our damdest to get it done as soon as possible.
Second thankyou Matt for the kind words I do appreciate it very much.
Third We all make mistakes from time to time and I wish the best to the 77 customs team. I will fully admit we have fallen on our face a time or two so I know the pain of where he is with this issue. I am sure he will take care of it the best way he can.
Fourth as always if you have any questions on products or are just looking to shoot the **** about what sounds good with this that or the other thing please don't hesitate to shoot me a message or just call the shop!!!!
First off I will tell you first hand sometimes it is like pulling teeth through Hertz to get a warranty done. That being said we do try our damdest to get it done as soon as possible.
Second thankyou Matt for the kind words I do appreciate it very much.
Third We all make mistakes from time to time and I wish the best to the 77 customs team. I will fully admit we have fallen on our face a time or two so I know the pain of where he is with this issue. I am sure he will take care of it the best way he can.
Fourth as always if you have any questions on products or are just looking to shoot the **** about what sounds good with this that or the other thing please don't hesitate to shoot me a message or just call the shop!!!!
Thread Starter
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Elite HDF Member
Joined: Aug 2013
Posts: 3,789
Likes: 277
From: Hawkeye state
I received a phone call promptly this morning. I feel updating and following through here is a must. I was told some replacements would be shipped today, elttromedia sent a mass email out in regards to warranty procedure, and I will leave it at that. Once my replacement have arrived, I will update and leave it to moderator to let this live or die. Not my call there. Again the intention of this thread had one sole purpose. A push to resolve the issue. 77 customs has been great to deal with outside of the time this has taken, and I truly believe this has been a hard learned experience on the warranty side for them of what and how to get things done.
Elite HDF Member
Joined: Aug 2008
Posts: 4,150
Likes: 459
From: S. FL
This guy turned Slyes misfortune into a post about him and how great his business is doing, and somehow this was my doing as well?
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Ultimate HDF Member
Joined: Mar 2015
Posts: 6,446
Likes: 873
From: TEXAS
It's never really about the mistakes that we all make but only about owning the mistakes and the recovery.
Basic shix, and this has been a failure in every regard by 77.
It's business 101.
But of course blaming everyone else for ur mistakes is always a strategy but usually one that is adopted by failed business models.
Just sayin!!!
Now lest get back to building some audio systems, minus the drama.
T.
Basic shix, and this has been a failure in every regard by 77.
It's business 101.
But of course blaming everyone else for ur mistakes is always a strategy but usually one that is adopted by failed business models.
Just sayin!!!
Now lest get back to building some audio systems, minus the drama.
T.
Stellar HDF Member
Joined: Feb 2016
Posts: 2,171
Likes: 188
From: Manitowoc county
it's never really about the mistakes that we all make but only about owning the mistakes and the recovery.
Basic shix, and this has been a failure in every regard by 77.
It's business 101.
But of course blaming everyone else for ur mistakes is always a strategy but usually one that is adopted by failed business models.
Just sayin!!!
Now lest get back to building some audio systems, minus the drama.
T.
Basic shix, and this has been a failure in every regard by 77.
It's business 101.
But of course blaming everyone else for ur mistakes is always a strategy but usually one that is adopted by failed business models.
Just sayin!!!
Now lest get back to building some audio systems, minus the drama.
T.