Boss Audio A Joke
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Novice
Joined: Aug 2016
Posts: 19
Likes: 3
From: Pa
Boss Audio A Joke
BOSS MC500
Chrome 600 watt Motorcycle/ATV Sound System with Built-in FM Tuner
Purchased in June 2016 from www.sonicelectronix.com . Speakers were both blown by September. Contacted seller and they were willing to repair but not replace or refund. Decided by the time I paid for the shipping I could just repair them myself and not have to completely uninstall the system from my Harley (major pain, tank has to come off). Finally got around to doing it today. Imagine my surprise when I removed the speakers from the mounts and looked at the backs of the speakers. This is a direct quote from the manufacturer:
Power Handling:Peak: 600 watts per pair / 300 watts each RMS: 100 watts per pair / 50 watts each.
Needless to say I was shocked when I saw the speakers are only 8 watts. OF COURSE THEY ARE BLOWN, HOW COULD THEY NOT BE!!!
THATS ABOUT AS DISHONEST AS YOU CAN GET !!! I WILL BE TELLING EVERYONE I RIDE WITH AND EVERY HARLEY OWNER I MEET !!!
TALK ABOUT FALSE ADVERTISING !
I CONSIDER THIS ;
Breach of Implied Covenant of Good Faith and Fair Dealing in a Consumer Transaction . I feel I have been financially damaged with no recourse. I have an unusable product that was grossly misrepresented and incurred expenses having said product installed. I will now be out further expense to have the product uninstalled or repaired.
I am sure if I go to the expense of having the system removed from my Harley and pay to ship it back to the seller or manufacturer, they will just put more 8 watt speakers in it. If I wanted a 10 or 20 watt stereo I could have paid considerably less. I want what I paid for!!!
I am a Disabled Iraq War Vet and live on a very modest V.A. Disability Pension while raising 3 kids. This was a major expense for me!
Chrome 600 watt Motorcycle/ATV Sound System with Built-in FM Tuner
Purchased in June 2016 from www.sonicelectronix.com . Speakers were both blown by September. Contacted seller and they were willing to repair but not replace or refund. Decided by the time I paid for the shipping I could just repair them myself and not have to completely uninstall the system from my Harley (major pain, tank has to come off). Finally got around to doing it today. Imagine my surprise when I removed the speakers from the mounts and looked at the backs of the speakers. This is a direct quote from the manufacturer:
Power Handling:Peak: 600 watts per pair / 300 watts each RMS: 100 watts per pair / 50 watts each.
Needless to say I was shocked when I saw the speakers are only 8 watts. OF COURSE THEY ARE BLOWN, HOW COULD THEY NOT BE!!!
THATS ABOUT AS DISHONEST AS YOU CAN GET !!! I WILL BE TELLING EVERYONE I RIDE WITH AND EVERY HARLEY OWNER I MEET !!!
TALK ABOUT FALSE ADVERTISING !
I CONSIDER THIS ;
Breach of Implied Covenant of Good Faith and Fair Dealing in a Consumer Transaction . I feel I have been financially damaged with no recourse. I have an unusable product that was grossly misrepresented and incurred expenses having said product installed. I will now be out further expense to have the product uninstalled or repaired.
I am sure if I go to the expense of having the system removed from my Harley and pay to ship it back to the seller or manufacturer, they will just put more 8 watt speakers in it. If I wanted a 10 or 20 watt stereo I could have paid considerably less. I want what I paid for!!!
I am a Disabled Iraq War Vet and live on a very modest V.A. Disability Pension while raising 3 kids. This was a major expense for me!
Seasoned HDF Member
Joined: Mar 2012
Posts: 5,157
Likes: 740
From: new caney, tx
Thanks for you service, you should have came here first for advice before you wasted your money. There are tons of options for systems on our bikes but I can say I've never heard boss used once around here except for their amp wiring kits.. Its Def not the cheapest thing to be doing but the guys on here can Def get u more bang for your vet pension.. Hit up Jonathan with baddazzbikes as well
Elite HDF Member
Joined: Aug 2008
Posts: 4,150
Likes: 459
From: S. FL
Man I wish you woulda checked here first we could've told you that was junk and pointed you in the right direction. 8watts.....ouch. By chance was that 8 watts or 8 ohm speakers? Maybe Sonic will refund if you make enoug of a gripe. There a big company with good customer service. This is a drop in a bucket.
Seasoned HDF Member
Joined: Sep 2009
Posts: 25,310
Likes: 2,446
From: Eastern NE
I say..."kill 'em w/kindness" always works best w/Cust Svs. Call back, re-explain your situation w/added details and try to get them on your side. Can even play the vet/fix'd income/single-dad card too...good luck.
If they stand by their product(s)...they'll bend.
If they stand by their product(s)...they'll bend.
Thread Starter
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Novice
Joined: Aug 2016
Posts: 19
Likes: 3
From: Pa
As I see it my only options are to use the BOSS Amp and find some replacement speakers of a higher wattage and drop them in the handle bar mounts. Dont have the cash for a high dollar set of speakers like these KICKER PSM 3" 4Ω Enclosed Speaker Pair Price: $249.95 . At least not in this lifetime with my bank account.
i have a 2008 1200c sportster so my only option is a handlebar mount.
Guess I should just be thankful I am ABLE to ride.
BOSS / Sonic Electronix , customer service is worthless. I bought the system directly from them. First they said they would refund or replace the system. Fine with me. So I asked them what I needed to do. Two days later they said they would only repair it. I asked them about their previous email saying they would refund or replace the system, and what I needed to do to get it going? That was the last I have heard from them.
Supposed to have a 2 year warranty with an extra 3rd year for buying from their Authorized Platinum Online Dealer, Sonic Electronix.
i have a 2008 1200c sportster so my only option is a handlebar mount.
Guess I should just be thankful I am ABLE to ride.
BOSS / Sonic Electronix , customer service is worthless. I bought the system directly from them. First they said they would refund or replace the system. Fine with me. So I asked them what I needed to do. Two days later they said they would only repair it. I asked them about their previous email saying they would refund or replace the system, and what I needed to do to get it going? That was the last I have heard from them.
Supposed to have a 2 year warranty with an extra 3rd year for buying from their Authorized Platinum Online Dealer, Sonic Electronix.
Last edited by ChickinOnaChain; Dec 15, 2016 at 09:11 AM.
Ultimate HDF Member
Joined: Mar 2015
Posts: 6,446
Likes: 873
From: TEXAS
Open a ticket with Boss. The number is on the bottom of the link. Im sure you had them installed by a qualified technician so consider that info when you file your claim.
http://www.bossaudio.com/policies/fr...nded-warranty/
Do not spend another dime on audio without floating ur ideas here.
T
http://www.bossaudio.com/policies/fr...nded-warranty/
Do not spend another dime on audio without floating ur ideas here.
T
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Road Captain
Joined: Oct 2012
Posts: 538
Likes: 88
From: Dallas
BOSS / Sonic Electronix , customer service is worthless. I bought the system directly from them. First they said they would refund or replace the system. Fine with me. So I asked them what I needed to do. Two days later they said they would only repair it. I asked them about their previous email saying they would refund or replace the system, and what I needed to do to get it going? That was the last I have heard from them.
Supposed to have a 2 year warranty with an extra 3rd year for buying from their Authorized Platinum Online Dealer, Sonic Electronix.
Supposed to have a 2 year warranty with an extra 3rd year for buying from their Authorized Platinum Online Dealer, Sonic Electronix.
Thank you for your service.
When you call customer service, ask to speak with a manager or supervisor. Explain that the system is totally mis-matched and even repaired or replaced with the same speakers you will have this issue again. Ask to return them for a store credit and save up some money and move up to a better handlebar system.
This is a tough time of year to get anything done that is not a normal return or warranty. They bring in a lot of part time help and some of these people really don't care.
I deal with Sonic on a regular basis and have always been treated fair by their customer service. Being cool, calm and collected with your phone manors will go a long way in your success of moving up to a better system. Nobody likes to be yelled at, especially part-time help making minimum wage.
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Thread Starter
|
Novice
Joined: Aug 2016
Posts: 19
Likes: 3
From: Pa
Open a ticket with Boss. The number is on the bottom of the link. Im sure you had them installed by a qualified technician so consider that info when you file your claim.
http://www.bossaudio.com/policies/fr...nded-warranty/
Do not spend another dime on audio without floating ur ideas here.
T
http://www.bossaudio.com/policies/fr...nded-warranty/
Do not spend another dime on audio without floating ur ideas here.
T
Already did so days ago. But thanks for the suggestion!
Tim,
Thank you for your service.
When you call customer service, ask to speak with a manager or supervisor. Explain that the system is totally mis-matched and even repaired or replaced with the same speakers you will have this issue again. Ask to return them for a store credit and save up some money and move up to a better handlebar system.
This is a tough time of year to get anything done that is not a normal return or warranty. They bring in a lot of part time help and some of these people really don't care.
I deal with Sonic on a regular basis and have always been treated fair by their customer service. Being cool, calm and collected with your phone manors will go a long way in your success of moving up to a better system. Nobody likes to be yelled at, especially part-time help making minimum wage.
Thank you for your service.
When you call customer service, ask to speak with a manager or supervisor. Explain that the system is totally mis-matched and even repaired or replaced with the same speakers you will have this issue again. Ask to return them for a store credit and save up some money and move up to a better handlebar system.
This is a tough time of year to get anything done that is not a normal return or warranty. They bring in a lot of part time help and some of these people really don't care.
I deal with Sonic on a regular basis and have always been treated fair by their customer service. Being cool, calm and collected with your phone manors will go a long way in your success of moving up to a better system. Nobody likes to be yelled at, especially part-time help making minimum wage.
Last edited by ChickinOnaChain; Dec 15, 2016 at 09:12 AM.
Road Captain
Joined: Oct 2012
Posts: 538
Likes: 88
From: Dallas
Can you post the exact model # of the kit you bought? Can you also supply pics of the back of the speaker?
Let me do a little research on these products and I will see if I can help you try and get this resolved.