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SOUNDSTREAM HDHU14SI Issue

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Old Feb 18, 2023 | 07:27 AM
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The head unit its self is amazing. I feel the product we pushed out there before complete integration testing. The PITA was the wasted time of troubleshooting it down to the obd/can bus issue. Hopefully just a plug in usb firmware update when it gets done. Alot of time wasted troubleshooting their problem. Hang in there guys have faith, I am trying to.
 
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Old Feb 18, 2023 | 02:15 PM
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HDRMBL, It's the bad harness that came with the radio because I reinstalled my Sony 7000 and Boombox with the factory harness and works fine. Also, it could be the module and software too. Jay at Volunteer Audio is working to solve this problem.

Thanks!
 
Last edited by Cool Poppa; Feb 18, 2023 at 02:19 PM.
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Old Feb 18, 2023 | 07:11 PM
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I tried to talk Jay at Volunteer Audio But his tech staff wanted nothing to do with me. You bought it somewhere else its your problem.Now that I bought my bike to NVS Audio. Carlos is on top of the game to fix the problem with Idatalink. You dissed me. Now its my turn.You better not take any credit for Carlos's expertise in this matter.He had my 2014 Street Glide as he was talking with Idatalink engineers to try to fix the problem. Carlos just did not turn me away and say not my problem. To all you reading this. Buy your stuff from NVS audio. Check out his vids on Youtube.
 
Last edited by Dr Len; Feb 18, 2023 at 07:14 PM.
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Old Feb 18, 2023 | 08:39 PM
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Originally Posted by Dr Len
I tried to talk Jay at Volunteer Audio But his tech staff wanted nothing to do with me. You bought it somewhere else its your problem.Now that I bought my bike to NVS Audio. Carlos is on top of the game to fix the problem with Idatalink. You dissed me. Now its my turn.You better not take any credit for Carlos's expertise in this matter.He had my 2014 Street Glide as he was talking with Idatalink engineers to try to fix the problem. Carlos just did not turn me away and say not my problem. To all you reading this. Buy your stuff from NVS audio. Check out his vids on Youtube.
Dr Len, I just don’t know about this. I might do the same if I was Jay. He’s trying to do tech support and take care of the customers who bought from him. He doesn’t work for Maestro or SoundSteream. He’s running his company and working for his customers. Don’t get me wrong, I get your frustration. But if I am having issues with something I bought from someone who made custom harnesses and configuration to work with my bike, I just don’t see where someone else has to take care of me. I am just glad you are getting it fixed. That’s the main thing. Thanks for all the updates.
 
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Old Feb 19, 2023 | 08:42 AM
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All I wanted to do is get some feed back. If I had some info I would had shared it with him.Notice he never shows the bad stuff that rolls into his shop only the great builds he does
Motorcycle audio.com No tech support.
 
Last edited by Dr Len; Feb 19, 2023 at 08:47 AM.
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Old Feb 20, 2023 | 12:55 PM
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Dr.Len, Yes you are right. I purchased two new RR Modules over the weekend brand new never been flashed. After I flashed them I'm still having the same issue. It have to an radio problem or harness that came with the radio problem!

Thanks!
 
Last edited by Cool Poppa; Feb 20, 2023 at 12:58 PM.
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Old Feb 20, 2023 | 01:04 PM
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Nascar8988, have you heard from Jay from Volunteen Audio yet? I haven't seem him on YouTube lately.

Thanks!
 
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Old Feb 20, 2023 | 01:22 PM
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They did send a new harness and module. I will install by thurs. As Len said its 99% the idata module. I will update the end of this week. Jay and NVS audio is working it.
 
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Old Feb 20, 2023 | 05:21 PM
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Originally Posted by Nascar8988
I do have the module installed. Being told by volunteer audio, folks are having issues if they have a programmer attached to the bike ie FP3 fuel pak, thunder max etc. They must be removed in order for the head unit obdll to work.
Interesting, Thunder Max isn't an attachment, it replaces the ECM.
 
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Old Feb 21, 2023 | 05:55 PM
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Installed new harness and IDATA link that volunteer audio sent. Same issue security light on with OBDll function enables and bike wont start and throw ABS CODE, along with a BCM. Definitely looks like a software issue. I will call Jay and let him know tomorrow, the new harness was a longshot for sure. Radio still kicks *** and is an awesome upgrade. We will what software updates they kick out
 
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