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I just spoke with Beach House H-D. I just lost faith in them.
They won't ship me the correct p/n until I return the incorrect part.
I explained that I wouldn't be in this mess if Jimbo (the parts guy) had sent me the right one to begin with. Plus instead of being charged $17+shipping...I was charged $47+shipping. (Glad I don't own a 00-06 softail lol)
The girl said she'd get in trouble if she sent me the correct part without having the incorrect one back in hand.
Plus I need to initially pay for shipping back to them but she said they would credit the shipping I paid.
I said "this is not good customer service. I just want what I ordered and you're making this very difficult. Beach House H-D is making me feel like this is my fault when in fact it's Beach House H-D's fault." She agreed but said that is the policy.
Next time I'm in that area I'm going to drop a deuce on the front steps of the place.
.... I said "this is not good customer service. I just want what I ordered and you're making this very difficult. Beach House H-D is making me feel like this is my fault when in fact it's Beach House H-D's fault." She agreed but said that is the policy....
Sorry to hear this, Vic!
Originally Posted by SC-Longhair
Next time I'm in that area I'm going to drop a deuce on the front steps of the place.
Let us know when you're going down there and we'll assist you!! Would be a nice ride-out
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