Thundermax Problems HELP!!!

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Jul 24, 2010 | 12:14 AM

illlogic187

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Joined: Mar 2010

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Thundermax Problems HELP!!!

I just got my serial port to usb adapter today and when i plug it into my usb port on my computer it tries to install the driver and it says that it cannot be installed... I cant link my computer to my thundermax and I dont know what else to do>? Anyone had this problem or know what to do>?

Jul 24, 2010 | 05:37 AM

jaysonL

Elite HDF Member

Joined: Nov 2005

Posts: 4,608

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From: Pa.

Turn the virus protection OFF in your computer . Your computer thinks it's being attacked from the T-Max , and therefore wont allow the two to link . If you are using Norton , you should have a small Icon on the lower right corner of your screen . Click on it and turn it off .

Jul 24, 2010 | 11:46 AM

rmfischer

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Joined: Aug 2007

Posts: 110

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From: Darien, IL

What version of windows are you running? what is the exact error message? It could be that the driver is not comaptable with that version of windows? Is your version of windows 32 or 64 bit?

Jul 25, 2010 | 09:16 AM

jaysonL

Elite HDF Member

Joined: Nov 2005

Posts: 4,608

Likes: 21

From: Pa.

I had the same issue with Vista . I upgraded to Windows 7 , and problem went away . OP !! Is the problem solved ?

Jul 25, 2010 | 03:18 PM

nevil

Seasoned HDF Member

Joined: Jul 2008

Posts: 9,278

Likes: 1,138

From: southeast PA

If you're still having problems contact Zippers:

http://www.thunder-max.com/Default.aspx
You can send an email but I find it's quicker to get them on the phone. Call 410-579-2828, get extension 120. That's Randy and he should be able to help.

Jul 25, 2010 | 03:24 PM

paul s

Outstanding HDF Member

Joined: May 2008

Posts: 2,166

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From: la

Zippers support is first class.

Jul 25, 2010 | 03:26 PM

SURFOR Chop

Elite HDF Member

Joined: Apr 2007

Posts: 4,919

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From: Seattle, WA

Make sure you have the latest program download from their website ... had me panicked for overnight when I first set mine up .....

p.s. with my USB adapter, the program can't find the USB port ... I have to go to "configure" menu and "select com port" and change from automatic to com port 4 ... that's where my usb routes to ... you might have to check your setup and see if that is a potential issue for you ....

Last edited by SURFOR Chop; Jul 25, 2010 at 08:28 PM.