received wrong bars, how would you handle this?
Thread Starter
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Intermediate
Joined: May 2014
Posts: 46
Likes: 0
From: Kansas
received wrong bars, how would you handle this?
I know I'm probably jumping the gun here but just wanna see what others think. Here is what's going on.
11-14 asked seller to send me a invoice for a set of custom made to order handlebars, seller said sent
11-15 still no invoice
11-16 seller sent invoice totaling $37 additional fees for shipping and paypal fees that was suppose to be included.
11-16 another invoice sent, $10 more than discussed. I payed it.
11-24 asked for update, bars were almost done.
11-25 tracking received
11-28 wrong size bars, they were dropped shipped from another company on the other side of the coast. Not custom made like advertised, seller said he would send a return label and start the new bars immediately.
11-29 asked if I got the label, received nothing
11-30 asked if I got label, received nothing
12-1 asked about label and nothing. Asked about bars and was told they are almost ready
12-2 again he asked about label and still nothing. Bars are almost ready again
12-3 asked for a update on label and bars no response
How long until enough is enough? I can file a paypal claim but am I just being impatient? When do I throw in the towel?
11-14 asked seller to send me a invoice for a set of custom made to order handlebars, seller said sent
11-15 still no invoice
11-16 seller sent invoice totaling $37 additional fees for shipping and paypal fees that was suppose to be included.
11-16 another invoice sent, $10 more than discussed. I payed it.
11-24 asked for update, bars were almost done.
11-25 tracking received
11-28 wrong size bars, they were dropped shipped from another company on the other side of the coast. Not custom made like advertised, seller said he would send a return label and start the new bars immediately.
11-29 asked if I got the label, received nothing
11-30 asked if I got label, received nothing
12-1 asked about label and nothing. Asked about bars and was told they are almost ready
12-2 again he asked about label and still nothing. Bars are almost ready again
12-3 asked for a update on label and bars no response
How long until enough is enough? I can file a paypal claim but am I just being impatient? When do I throw in the towel?
Club Member
Joined: Mar 2014
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From: Southeast Texas
Road Warrior
Joined: Jun 2013
Posts: 1,781
Likes: 50
From: Louisville, KY
Also agree, PayPal dispute, but that depends on how the payment was processed - if he sent an invoice and you paid accordingly then good for you, but if you made payment as a "gift", then no means of disputing.
Thread Starter
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Intermediate
Joined: May 2014
Posts: 46
Likes: 0
From: Kansas
Payment was not sent as a gift. Just trying to figure out if I'm jumping the jump or not
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Give him a deadline then tell him if you don't get them by then you coming after your money. Crazy time of year and the guy may be legitimately swamped.
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Cruiser
Joined: Apr 2014
Posts: 125
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From: Maryland
I could be way off here, but how about an old fashioned phone call? Just be honest, explain your concerns and see if he understands and would agree to a refund or if he has something to say that may explain what's going on.
After that, you can decide what to do, but maybe you are actually taking to him.
Anyway- just a thought.
After that, you can decide what to do, but maybe you are actually taking to him.
Anyway- just a thought.
Road Warrior
Joined: Jun 2013
Posts: 1,781
Likes: 50
From: Louisville, KY
I could be way off here, but how about an old fashioned phone call? Just be honest, explain your concerns and see if he understands and would agree to a refund or if he has something to say that may explain what's going on.
After that, you can decide what to do, but maybe you are actually taking to him.
Anyway- just a thought.
After that, you can decide what to do, but maybe you are actually taking to him.
Anyway- just a thought.
"Jumping the Gun"
If he doesn't respond favourably to the phone call and meet the deadlines agreed for the shipping with tracking detail, then you would have offered him more than enough leeway, and its time to lodge a claim with PayPal.
Of course you must decide if you'll accept an off the shelf item, or what was agreed, a custom item.