What would you do?
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Joined: Apr 2007
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What would you do?
I took my bike to an INDY last Monday for install of a set of burly bars, new grips and a lowering kit. My bike already has braided lines, so I showed them to the wrench (also the owner) he said he thought they would work justfine with the bars. I told him if they worked great, if not change them.
He phoned two days later, said everything worked great "no problems, pick it up." I picked it up, all looked well and I even turned the bars to check any clearance issues. All O.K. I rode about 15 miles to a buddies house to load the bike up for myrtle beach. As I was turning the bike in the driveway I felt the right controls hit the tank, I looked down and noticed the throttle cables had hti the tank. Further inspection showed that the right controls had not been tightened properly and the whole assemble had moved and this is why it hit the tank. I tightened the assembly and all was well.
Now the question, do you guys think the dealer should pay for my tank damage? I am going to go see him next week when I am back in town. It is only three small scratches, but they are down to the metal and have to be repaired. My bike is an 03 black anniv. Rk, so I want to keep it nice.
He phoned two days later, said everything worked great "no problems, pick it up." I picked it up, all looked well and I even turned the bars to check any clearance issues. All O.K. I rode about 15 miles to a buddies house to load the bike up for myrtle beach. As I was turning the bike in the driveway I felt the right controls hit the tank, I looked down and noticed the throttle cables had hti the tank. Further inspection showed that the right controls had not been tightened properly and the whole assemble had moved and this is why it hit the tank. I tightened the assembly and all was well.
Now the question, do you guys think the dealer should pay for my tank damage? I am going to go see him next week when I am back in town. It is only three small scratches, but they are down to the metal and have to be repaired. My bike is an 03 black anniv. Rk, so I want to keep it nice.
Outstanding HDF Member
Joined: Jan 2006
Posts: 3,116
Likes: 1
From: Northern VA, Madison GA
RE: What would you do?
No one likes a messed up tank, regardless what the cause. I'd give them a call pronto and let them know in a nice way what happened and then see what their responce is.
Banned
Joined: Apr 2007
Posts: 3,349
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From: Appling GA
RE: What would you do?
Yup. go about it as nice as you can but make them make it right. And I dont think I would let them work on my bike again either. That could have been a lot worse.
ORIGINAL: RoadKingRon
Now the question, do you guys think the dealer should pay for my tank damage? I am going to go see him next week when I am back in town. It is only three small scratches, but they are down to the metal and have to be repaired. My bike is an 03 black anniv. Rk, so I want to keep it nice.
Now the question, do you guys think the dealer should pay for my tank damage? I am going to go see him next week when I am back in town. It is only three small scratches, but they are down to the metal and have to be repaired. My bike is an 03 black anniv. Rk, so I want to keep it nice.
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Outstanding HDF Member
Joined: Dec 2006
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From: King William, VA.
RE: What would you do?
I would let him know ASAP and I would be very nice. There is a lot to be said for nice and people who are nice generally have nice things happen to them
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From:
RE: What would you do?
ORIGINAL: RoadKingRon
I took my bike to an INDY last Monday for install of a set of burly bars, new grips and a lowering kit. My bike already has braided lines, so I showed them to the wrench (also the owner) he said he thought they would work justfine with the bars. I told him if they worked great, if not change them.
He phoned two days later, said everything worked great "no problems, pick it up." I picked it up, all looked well and I even turned the bars to check any clearance issues. All O.K. I rode about 15 miles to a buddies house to load the bike up for myrtle beach. As I was turning the bike in the driveway I felt the right controls hit the tank, I looked down and noticed the throttle cables had hti the tank. Further inspection showed that the right controls had not been tightened properly and the whole assemble had moved and this is why it hit the tank. I tightened the assembly and all was well.
Now the question, do you guys think the dealer should pay for my tank damage? I am going to go see him next week when I am back in town. It is only three small scratches, but they are down to the metal and have to be repaired. My bike is an 03 black anniv. Rk, so I want to keep it nice.
I took my bike to an INDY last Monday for install of a set of burly bars, new grips and a lowering kit. My bike already has braided lines, so I showed them to the wrench (also the owner) he said he thought they would work justfine with the bars. I told him if they worked great, if not change them.
He phoned two days later, said everything worked great "no problems, pick it up." I picked it up, all looked well and I even turned the bars to check any clearance issues. All O.K. I rode about 15 miles to a buddies house to load the bike up for myrtle beach. As I was turning the bike in the driveway I felt the right controls hit the tank, I looked down and noticed the throttle cables had hti the tank. Further inspection showed that the right controls had not been tightened properly and the whole assemble had moved and this is why it hit the tank. I tightened the assembly and all was well.
Now the question, do you guys think the dealer should pay for my tank damage? I am going to go see him next week when I am back in town. It is only three small scratches, but they are down to the metal and have to be repaired. My bike is an 03 black anniv. Rk, so I want to keep it nice.
The above aside, I would definitely call it to the attention of the INDY wrench and advise him of the damage incurred to the tank as a result of the controls not being properly secured. I wouldn't wait until after I returned from Myrtle Beach. I'd call it to his attention at the first available opportunity, take dated photographs of the damage (so no one can say the damage was done whilst out at Myrtle Beach), and tell him that you'd see him upon your return trip for what you'd hope would be a resolution to the problem. And as the others have also said, be nice (initially). At least until the situation and circumstances warrant otherwise.
