Still Have No Engine
Seasoned HDF Member
Joined: Aug 2009
Posts: 9,243
Likes: 3,267
From: west Michigan
I'm sure HD could have expedited it if they wanted to.
Seasoned HDF Member
Joined: Jun 2015
Posts: 10,291
Likes: 7,773
From: West Central FL
Slow season? I wonder how they keep the doors open. I've been to "Destination Daytona" a few times, once just a few weeks after Bike Week and the place was a ghost town each time. All you could hear were crickets and tumbleweeds blowing across the parking lot!
BTW. What ever possessed you to go all the way up there from Delray Beach for service? Seems like a long way to travel for apathy.
Club Member
Joined: Jun 2013
Posts: 6,386
Likes: 900
From: Columbus, Ohio
Not a happy update today. After numerous calls to the MOCO and Rossmeyers, even getting Ms Rossmeyer to call, they are missing parts for the new engine and are still waiting for them. The lead time of 14 days is not true. We are now at 27 days from the written order and they have no idea when these parts will come in. I just got off the phone with Customer Service and I am spitting tacks. I said I want a manager to call me tomorrow and that this is not good enough.
Even Ms Rossmeyer called me today. I still have no complaints with Rossmeyers this is all ineptness from the mother ship.
And yes I broke down in Daytona on a trip.
Even Ms Rossmeyer called me today. I still have no complaints with Rossmeyers this is all ineptness from the mother ship.
And yes I broke down in Daytona on a trip.
Supporter
Joined: Jan 2007
Posts: 15,788
Likes: 5,625
From: along the shore of Mishigami
It seems a corporation as big as Harley Davidson, in fact any motor vehicle manufacturer can't put together an install kit when a motor is being replaced under warranty, all the gaskets, "o" rings and any other small pieces required. I feel for you.
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Grand HDF Member
Joined: May 2010
Posts: 3,599
Likes: 5,175
From: SWMO
It appears the moco is striving to live up to their mission statement, " We're not happy until you're not happy!"
Sadly, it seems when you need them to fix something major under warranty you are treated like a **** ant pain in the ***. At the very least there should have been some communication to you from them explaining the delay and what they were doing to remedy it.
I wish I had wise words of help, but I've been down the same road with them and I just had to wait with no explanation. It sucks I know.
Sadly, it seems when you need them to fix something major under warranty you are treated like a **** ant pain in the ***. At the very least there should have been some communication to you from them explaining the delay and what they were doing to remedy it.
I wish I had wise words of help, but I've been down the same road with them and I just had to wait with no explanation. It sucks I know.