Coverage under warranty question

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Oct 26, 2017 | 03:08 PM

#21

RK_Classic

Seasoned HDF Member

Joined: Dec 2005

Posts: 6,126

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From: Stafford VA

Quote:

Originally Posted by TroutBum

UPDATE:

Dealer called. HD won't fix under warranty. The dealer said they are going to give me a break and replace the clutch basket with the Screaming Eagle brand part and only charge me 1/2 hour of labor. So about $250. I will call HD and see what I can do to be compensated. Granted the parts is "wearable" but 2,500 miles and it's toast - bullshit! I have never in all my years of riding (since the 70's) have I ever had a clutch wear out so quickly. Even my 2-stroke dirtbikes gave me at least 15k miles. And I abused the hell out of them.

I understand your aggravation, Sounds like BS to me as well. I feel bad for ya.

rk classic.

Oct 26, 2017 | 03:28 PM

#22

TroutBum

Thread Starter

Tourer

Joined: Apr 2017

Posts: 442

Likes: 110

From: San Jose, CA

The plot thickens. I called HD in hopes of resolving the issue and hopefully be reimbursed. They said they have no record of the dealer calling them. HD has open a case number and will reach out to the dealership and get back to me on their findings. At this point I don't know what to believe. I have no reason to doubt my dealer, but I have no reason to doubt HD either as large corps like that have protocol to document communications.

Oct 26, 2017 | 03:57 PM

#23

big cahuna

Grand HDF Member

Joined: Mar 2007

Posts: 4,923

Likes: 266

From: Deep in the heart of New Jersey

I'm surprised they didn't cancel your warranty asap, being you told them your bike was involved in an accident. Minor as it may be, they will always look for a reason to deny coverage. And a clutch is a normal wear item. Like brakes, tire, bulbs, filters, oils, cam shoe tensioners. Don't be surprised if they tell you "you don't know how to drive a motorcycle with a clutch" and that caused it to prematurely wear. With those little miles on it, I'd get a second opinion on the clutch if I were you.,,,

Oct 26, 2017 | 04:14 PM

#24

geezer glide 56

Road Warrior

Joined: Aug 2009

Posts: 1,889

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From: Mississippi

Quote:

Originally Posted by Prot

Since it is a Sportster, I wonder if they put the wrong kind of fluid in at the 1,000 mile service.

I would get an estimate from an independent shop for the repairs.

To the best of my knowledge,the Sportster uses the same fluids as the big twins.

Oct 27, 2017 | 05:39 AM

#25

kap1

Road Captain

Joined: May 2017

Posts: 559

Likes: 113

From: VA-Nelson Cty

Quote:

Originally Posted by geezer glide 56

To the best of my knowledge,the Sportster uses the same fluids as the big twins.

Hey ya never know. They could have poured brake fluid in there by accident or just for fun--darn Sportsters. The possibilities are endless.

Oct 27, 2017 | 06:49 AM

#26

Prot

Club Member

Joined: Aug 2008

Posts: 22,863

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From: Lafayette, Louisiana

Quote:

Originally Posted by geezer glide 56

To the best of my knowledge,the Sportster uses the same fluids as the big twins.

Mine didn’t. I bought a new one in 1991. I remember a white bottle that said something like Sportster Transmission Fluid or Sportster Primary Fluid or something similar that made it unique to sportsters. Things may have changed, but it is something I distinctly remember back then.

Edit

I just checked Harley’s site and apparently that is not the case anymore.

Last edited by Prot; Oct 27, 2017 at 06:53 AM.

Oct 27, 2017 | 08:01 AM

#27

0maha

Seasoned HDF Member

Joined: Nov 2012

Posts: 6,555

Likes: 4,805

From: Omaha

Quote:

Originally Posted by TroutBum

Sounds to me like you do.

Oct 27, 2017 | 08:30 AM

#28

NORTY FLATZ

Seasoned HDF Member

Joined: Jan 2015

Posts: 16,013

Likes: 7,139

From: Sandy Eggo's North County

If you don't notice the "clutch being out of spec" (whatever THAT means...)

Then if sounds like that tech/dealership is trying to "upsell" you a new clutch, that appears to be un needed.

They do it all the time with tires too.

Don't let 'em.

Last edited by NORTY FLATZ; Oct 27, 2017 at 08:31 AM. Reason: damn spellcheck (or "word substitution!")