ARRRRGGGH! Service is getting on my NERVES!
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Road Warrior
Joined: May 2007
Posts: 1,620
Likes: 117
From: ARIZONA
ARRRRGGGH! Service is getting on my NERVES!
So last Monday night I drop my bike off at the Service department for a Tuesday appoitment at my dealer to have my security system installed. It was an included item in my deal when I got my Fat Boy. So I have this beautiful bike riding around for about a week or two and I took her in. Next day i get a call saying the parts that were put on order THE WEEK BEFORE hadnt arrived yet..... could have saved me time by resceduling (sp) the appointment! So the parts didnt get to the dealer untill WEDNESDAY.... and Im told that they wont be able to get it in to the shop untill THURSDAY.
No, I am a technician at the Lexus shop here in Tucson, so I know that $hit happens.... so I played it cool and said ok, as long as I can pick it up after I get off work Thrusday. I have my friend give me a ride to the dealer after work and I wait for an hour before my bike is ready....unfortunatley when the module was installed everything but my left turn signal worked.... I was in a hurry and REALLY wanted to ride my scoot again so i asked what we could do so that I could have my bike. I was told that I would have an open appointment in the system and that after the weekend, I could bring it back and they would take care of it no problem.
I thought ok, not bad. Not thrilled about my left turn signal not working, but I have my bike for the weekend and I can enjoy it.
So after work on monday, I ride to the dealer and drop off my bike to have the issue resolved. Was given some flak by a different service advisor about not having a solid appointment in the system. So I talk to the service manager and he remembered my bike and said getting it in would not be a problem! So after wating a few more minutes, a service advisor takes my keys, writes some paper work up and sends me on my way. I walked home (about a 2 mile hike, but in Tucson at 5 pm..... its friggen hot) but all i could think of was being able to ride worry free the next day. I expect a call the next day and nothing.
Give them the benefit of the doubt and called TODAY. Apparently the person who recieved my bike monday misplaced the paper work annd my bike has been sitting untouched. I was assured that my bike would be looked at tomorrow but no guarentee when I will get it back.
Im a service tech. I know things happen and I know this if things DO happen that I hope our clientel at Lexus will understand and work with us. But no a chance in HELL would I get away with providing this kind of service to my customers. Im now at my last bundle of patience and will be calling the service manager tomorrow.
I just want my friggen bike back WORKING PROPERLY. I have been EXTREMELY patient through all of this but at this point, Im getting upset.
When I call the service manager tomorrow, what else should I say? Im going to make it clear that I want my bike fixed in a timely manner, and I want to pick it up ASAP working PROPERLY. I dont think that request is too much to ask!
Any ideas?
BTW, its true what they say, Sales sells the first car/bike, service can make or break the second deal!
No, I am a technician at the Lexus shop here in Tucson, so I know that $hit happens.... so I played it cool and said ok, as long as I can pick it up after I get off work Thrusday. I have my friend give me a ride to the dealer after work and I wait for an hour before my bike is ready....unfortunatley when the module was installed everything but my left turn signal worked.... I was in a hurry and REALLY wanted to ride my scoot again so i asked what we could do so that I could have my bike. I was told that I would have an open appointment in the system and that after the weekend, I could bring it back and they would take care of it no problem.
I thought ok, not bad. Not thrilled about my left turn signal not working, but I have my bike for the weekend and I can enjoy it.
So after work on monday, I ride to the dealer and drop off my bike to have the issue resolved. Was given some flak by a different service advisor about not having a solid appointment in the system. So I talk to the service manager and he remembered my bike and said getting it in would not be a problem! So after wating a few more minutes, a service advisor takes my keys, writes some paper work up and sends me on my way. I walked home (about a 2 mile hike, but in Tucson at 5 pm..... its friggen hot) but all i could think of was being able to ride worry free the next day. I expect a call the next day and nothing.
Give them the benefit of the doubt and called TODAY. Apparently the person who recieved my bike monday misplaced the paper work annd my bike has been sitting untouched. I was assured that my bike would be looked at tomorrow but no guarentee when I will get it back.
Im a service tech. I know things happen and I know this if things DO happen that I hope our clientel at Lexus will understand and work with us. But no a chance in HELL would I get away with providing this kind of service to my customers. Im now at my last bundle of patience and will be calling the service manager tomorrow.
I just want my friggen bike back WORKING PROPERLY. I have been EXTREMELY patient through all of this but at this point, Im getting upset.
When I call the service manager tomorrow, what else should I say? Im going to make it clear that I want my bike fixed in a timely manner, and I want to pick it up ASAP working PROPERLY. I dont think that request is too much to ask!
Any ideas?
BTW, its true what they say, Sales sells the first car/bike, service can make or break the second deal!
Ultimate HDF Member
Joined: Jul 2006
Posts: 9,335
Likes: 13
From: MA
RE: ARRRRGGGH! Service is getting on my NERVES!
Mistakes happen, but this dealership sounds clueless. I'd get my bike back fixed and look for a newdealer for service.Or betteryet, do as much as you can yourself.
Thread Starter
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Road Warrior
Joined: May 2007
Posts: 1,620
Likes: 117
From: ARIZONA
RE: ARRRRGGGH! Service is getting on my NERVES!
Well, Ill be doing the maintenance myself, got no problem doing that. My only concern is that if there ever is an issue warrenty wise, how long will it take them to get my bike back to me? totally unacceptable.
Ultimate HDF Member
Joined: Jul 2006
Posts: 9,335
Likes: 13
From: MA
RE: ARRRRGGGH! Service is getting on my NERVES!
If you find a good dealer, it shouldn't be an issue. My bike is in now getting the 25* injectors done under warranty and I dropped it off yesterday and will pick it up today. The trick is to find that good dealer. Unfortunately, it's usually through trial and error. I've been to a couple of crappy ones and once was enough.
Elite HDF Member
Joined: Nov 2006
Posts: 3,909
Likes: 6
From: Livingston, Texas
RE: ARRRRGGGH! Service is getting on my NERVES!
I'd be lookin for another dealership. Sounds like they are either too busy or ain't got mechanics with enought knowledge. If not go to management and complain before some somebody gits stuck the same way. The customer is always right. Period. They are draggin their feet.
Road Warrior
Joined: Apr 2007
Posts: 1,737
Likes: 0
From:
RE: ARRRRGGGH! Service is getting on my NERVES!
ORIGINAL: ebeattie
So last Monday night I drop my bike off at the Service department for a Tuesday appoitment at my dealer to have my security system installed. It was an included item in my deal when I got my Fat Boy. So I have this beautiful bike riding around for about a week or two and I took her in. Next day i get a call saying the parts that were put on order THE WEEK BEFORE hadnt arrived yet..... could have saved me time by resceduling (sp) the appointment! So the parts didnt get to the dealer untill WEDNESDAY.... and Im told that they wont be able to get it in to the shop untill THURSDAY.
No, I am a technician at the Lexus shop here in Tucson, so I know that $hit happens.... so I played it cool and said ok, as long as I can pick it up after I get off work Thrusday. I have my friend give me a ride to the dealer after work and I wait for an hour before my bike is ready....unfortunatley when the module was installed everything but my left turn signal worked.... I was in a hurry and REALLY wanted to ride my scoot again so i asked what we could do so that I could have my bike. I was told that I would have an open appointment in the system and that after the weekend, I could bring it back and they would take care of it no problem.
I thought ok, not bad. Not thrilled about my left turn signal not working, but I have my bike for the weekend and I can enjoy it.
So after work on monday, I ride to the dealer and drop off my bike to have the issue resolved. Was given some flak by a different service advisor about not having a solid appointment in the system. So I talk to the service manager and he remembered my bike and said getting it in would not be a problem! So after wating a few more minutes, a service advisor takes my keys, writes some paper work up and sends me on my way. I walked home (about a 2 mile hike, but in Tucson at 5 pm..... its friggen hot) but all i could think of was being able to ride worry free the next day. I expect a call the next day and nothing.
Give them the benefit of the doubt and called TODAY. Apparently the person who recieved my bike monday misplaced the paper work annd my bike has been sitting untouched. I was assured that my bike would be looked at tomorrow but no guarentee when I will get it back.
Im a service tech. I know things happen and I know this if things DO happen that I hope our clientel at Lexus will understand and work with us. But no a chance in HELL would I get away with providing this kind of service to my customers. Im now at my last bundle of patience and will be calling the service manager tomorrow.
I just want my friggen bike back WORKING PROPERLY. I have been EXTREMELY patient through all of this but at this point, Im getting upset.
When I call the service manager tomorrow, what else should I say? Im going to make it clear that I want my bike fixed in a timely manner, and I want to pick it up ASAP working PROPERLY. I dont think that request is too much to ask!
Any ideas?
BTW, its true what they say, Sales sells the first car/bike, service can make or break the second deal!
So last Monday night I drop my bike off at the Service department for a Tuesday appoitment at my dealer to have my security system installed. It was an included item in my deal when I got my Fat Boy. So I have this beautiful bike riding around for about a week or two and I took her in. Next day i get a call saying the parts that were put on order THE WEEK BEFORE hadnt arrived yet..... could have saved me time by resceduling (sp) the appointment! So the parts didnt get to the dealer untill WEDNESDAY.... and Im told that they wont be able to get it in to the shop untill THURSDAY.
No, I am a technician at the Lexus shop here in Tucson, so I know that $hit happens.... so I played it cool and said ok, as long as I can pick it up after I get off work Thrusday. I have my friend give me a ride to the dealer after work and I wait for an hour before my bike is ready....unfortunatley when the module was installed everything but my left turn signal worked.... I was in a hurry and REALLY wanted to ride my scoot again so i asked what we could do so that I could have my bike. I was told that I would have an open appointment in the system and that after the weekend, I could bring it back and they would take care of it no problem.
I thought ok, not bad. Not thrilled about my left turn signal not working, but I have my bike for the weekend and I can enjoy it.
So after work on monday, I ride to the dealer and drop off my bike to have the issue resolved. Was given some flak by a different service advisor about not having a solid appointment in the system. So I talk to the service manager and he remembered my bike and said getting it in would not be a problem! So after wating a few more minutes, a service advisor takes my keys, writes some paper work up and sends me on my way. I walked home (about a 2 mile hike, but in Tucson at 5 pm..... its friggen hot) but all i could think of was being able to ride worry free the next day. I expect a call the next day and nothing.
Give them the benefit of the doubt and called TODAY. Apparently the person who recieved my bike monday misplaced the paper work annd my bike has been sitting untouched. I was assured that my bike would be looked at tomorrow but no guarentee when I will get it back.
Im a service tech. I know things happen and I know this if things DO happen that I hope our clientel at Lexus will understand and work with us. But no a chance in HELL would I get away with providing this kind of service to my customers. Im now at my last bundle of patience and will be calling the service manager tomorrow.
I just want my friggen bike back WORKING PROPERLY. I have been EXTREMELY patient through all of this but at this point, Im getting upset.
When I call the service manager tomorrow, what else should I say? Im going to make it clear that I want my bike fixed in a timely manner, and I want to pick it up ASAP working PROPERLY. I dont think that request is too much to ask!
Any ideas?
BTW, its true what they say, Sales sells the first car/bike, service can make or break the second deal!
Cruiser
Joined: Jan 2006
Posts: 134
Likes: 0
From:
RE: ARRRRGGGH! Service is getting on my NERVES!
Harley Davidson....... We don't care because we don't have to.
Try finding corporate contact info. They don't want to hear from you.
Bruce Rossmeyer Ft. Lauderdale Harley Davidson. It was the worst dealer experience I have ever had.
Try finding corporate contact info. They don't want to hear from you.
Bruce Rossmeyer Ft. Lauderdale Harley Davidson. It was the worst dealer experience I have ever had.
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Thread Starter
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Road Warrior
Joined: May 2007
Posts: 1,620
Likes: 117
From: ARIZONA
RE: ARRRRGGGH! Service is getting on my NERVES!
UPDATE:
Well, they called me a few minutes before I was going to callthe manager. I let them leave a message and they said that my bike was done, working correctly and I could pick it up anytime.
DAMN, they stole my thunder!
The moral of the story is that MAKE SURE YOUR PARTS ARE IN BEFORE YOU DROP YOUR BIKE OFF FOR SERVICE!
Well, they called me a few minutes before I was going to callthe manager. I let them leave a message and they said that my bike was done, working correctly and I could pick it up anytime.
DAMN, they stole my thunder!
The moral of the story is that MAKE SURE YOUR PARTS ARE IN BEFORE YOU DROP YOUR BIKE OFF FOR SERVICE!
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