Beware ICICLES eyewear
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Road Warrior
Joined: Dec 2004
Posts: 1,502
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From: North East Illinois
Beware ICICLES eyewear
Beware I bought a pair of sun glasses in Chicago at a show in Feb, the glasses are nice but I paid $45 for some foam inserts and I still have not received them. I try to contact them every two weeks or so and they keep spewing BS. Seems wrong to take the money but not send the product.
Road Warrior
Joined: Dec 2006
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RE: Beware ICICLES eyewear
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Road Warrior
Joined: Dec 2004
Posts: 1,502
Likes: 0
From: North East Illinois
RE: Beware ICICLES eyewear
See below Jun , May & April:
Doug,
We did receive a shipment today but the inserts were not included. We will ship as soon as we receive.
Thank you for your patience,
Doug,
The shipment is due in May 15th and we will ship as soon as we receive.
Thanks,
Doug,
Sorry for the delay in sending out the Switch Blade inserts but they are on back order and we are expecting this shipment in apx 2-3 wks.
ICICLES Sunglasses Colorado
Customer Service
888-252-7015 - Office
303-252-7055 - Fax
website: www.iciclessunglasses.com
Doug,
We did receive a shipment today but the inserts were not included. We will ship as soon as we receive.
Thank you for your patience,
Doug,
The shipment is due in May 15th and we will ship as soon as we receive.
Thanks,
Doug,
Sorry for the delay in sending out the Switch Blade inserts but they are on back order and we are expecting this shipment in apx 2-3 wks.
ICICLES Sunglasses Colorado
Customer Service
888-252-7015 - Office
303-252-7055 - Fax
website: www.iciclessunglasses.com
Banned
Joined: Jul 2007
Posts: 197
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RE: Beware ICICLES eyewear
I know how you feel, I am dealing with the same thing with EZup tents… the part has been on back order for almost a month now.
But since I work for a sunglass company that competes with Icicles in the same market (cycling and Ski industry) I will give you some insight that might make you feel better that they are trying to get you taken care of. It sounds like you and Icicles are at the receiving end of the Chinese or Taiwanese clustf*ck of shipping. We deal with that a lot with small parts like that. Since they typically don’t sell that many of a part like that, it is always getting pushed back for bigger money makers. That doesn’t make it any better for you or there customer service though! If I were you (a customer calling me about this issue) ask them what they are going to do for you now that you have been waiting for 4 months. Write up a nice email explaining how unhappy you are with there customer service and if they don’t take care of this matter right away then you want your money back and you will go elsewhere. They are a small company and I can just about bet that if you shoot an email over to info@iciclessunglasses.com it will get seen by the person that it most matters to.
If we had glasses that had those little wind pads in them I would send you a pair for free but we don’t really have anything comparable.
Good luck~
But since I work for a sunglass company that competes with Icicles in the same market (cycling and Ski industry) I will give you some insight that might make you feel better that they are trying to get you taken care of. It sounds like you and Icicles are at the receiving end of the Chinese or Taiwanese clustf*ck of shipping. We deal with that a lot with small parts like that. Since they typically don’t sell that many of a part like that, it is always getting pushed back for bigger money makers. That doesn’t make it any better for you or there customer service though! If I were you (a customer calling me about this issue) ask them what they are going to do for you now that you have been waiting for 4 months. Write up a nice email explaining how unhappy you are with there customer service and if they don’t take care of this matter right away then you want your money back and you will go elsewhere. They are a small company and I can just about bet that if you shoot an email over to info@iciclessunglasses.com it will get seen by the person that it most matters to.
If we had glasses that had those little wind pads in them I would send you a pair for free but we don’t really have anything comparable.
Good luck~
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Road Warrior
Joined: Dec 2004
Posts: 1,502
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From: North East Illinois
RE: Beware ICICLES eyewear
Thanks here is my last2 emails to them:
Today:
Please respond it has been 6 months since you took my money but no product!!!!!!!!!!!!!!
Thanks,
I believe that if this is not shipping in the next week, I deserve a full refund. It has been months that seems ridicules and illegal.
Thanks,
[/align]
[/align]
Today:
Please respond it has been 6 months since you took my money but no product!!!!!!!!!!!!!!
Thanks,
I believe that if this is not shipping in the next week, I deserve a full refund. It has been months that seems ridicules and illegal.
Thanks,
[/align]
[/align]
Banned
Joined: Jul 2007
Posts: 197
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RE: Beware ICICLES eyewear
If it's been 6 months then they have run into production issues, most likely the cost has changed or themanufaturer is being a jerk. I would try calling them and getting a real person on the phone, persistance usually pays off in these cases. That is why at my company we don't have automated phone services... you always get a live person answering the phone. I guess that is why we are kicking there a$$es in our market... hum maybe they are in trouble?
well good luck~
well good luck~
Elite HDF Member
Joined: Apr 2007
Posts: 4,295
Likes: 22
From: Fort Pierce, Florida
RE: Beware ICICLES eyewear
That sucks..... I hope you get your product our money back.....
I has a similar problem with P&M through my Harley dealer. I bought my RK and had P&M custom rims put on. They were suppose to put the matching sprocket, but they did not receive it. It took Harley about three months to get my sprocket in.... They did not charge me labor... It wasn't Harley's fault. The parts man kept calling P&M and kept me informed along the way. I don't know why it took P&M that long to ship a "Hooligan" sprocket to match their rims.....????
I hope you don't have as much trouble as I did with P&M
I has a similar problem with P&M through my Harley dealer. I bought my RK and had P&M custom rims put on. They were suppose to put the matching sprocket, but they did not receive it. It took Harley about three months to get my sprocket in.... They did not charge me labor... It wasn't Harley's fault. The parts man kept calling P&M and kept me informed along the way. I don't know why it took P&M that long to ship a "Hooligan" sprocket to match their rims.....????
I hope you don't have as much trouble as I did with P&M
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Road Warrior
Joined: Dec 2006
Posts: 1,592
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From:
RE: Beware ICICLES eyewear
ORIGINAL: dougw@dlw247.com
Thanks here is my last2 emails to them:
Today:
Please respond it has been 6 months since you took my money but no product!!!!!!!!!!!!!!
Thanks,
I believe that if this is not shipping in the next week, I deserve a full refund. It has been months that seems ridicules and illegal.
Thanks,
[/align]
Thanks here is my last2 emails to them:
Today:
Please respond it has been 6 months since you took my money but no product!!!!!!!!!!!!!!
Thanks,
I believe that if this is not shipping in the next week, I deserve a full refund. It has been months that seems ridicules and illegal.
Thanks,
[/align]
First off, if the above isthe actual correspondence you've submitted then I would strongly suggest you revisit your approach. E-mail, much like conventional correspondence, is extremely telling upon theoriginating individual. And in many instances, is treated accordingly. It almost seems as though your correspondence is the byproduct of an afterthought. I mean you no disrespect. But you would be far better served to compose a piece of correspondence which outlines the problems you are having in addition to what your course of action will be in the event that said problems are not revolved within a specific period of time. Further to the point, ifyour situation has gone on for 'months', then you have only yourself to blame for letting it go that long without having done something about it.
Also, you mentioned your e-mail correspondence. Have you been in phone contact with these people? If so, did you speak with someone above that of a sales manager/representative? If you haven't, I would suggest calling them and asking to speak with a higher up. Explain your situation and the time lapse therein. Advise this individual that if said product is not shipped witin X amount of days that you will be left with no option but to pursue the matter further.
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Thread Starter
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Road Warrior
Joined: Dec 2004
Posts: 1,502
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From: North East Illinois
RE: Beware ICICLES eyewear
I have called and get the same answers, but I will admit I have not pursued it with enough vigor. It is enough money to care about but not enough to invest to much time on. I was blowing off some steam posting it and wanted others to know how little respect they have for customers. Plus I do not really want my money back I want the inserts for long rides.
Road Captain
Joined: Mar 2007
Posts: 544
Likes: 1
RE: Beware ICICLES eyewear
I"m not in the same business but we do have to deal with imported items. It can be a real pain in the **** getting certain products and sometimes can take months and months. I guess you could tell them you want a refund and to call you when they get the product in. Then they can send you the product with a bill and you can mail them a check after you receive the product. Like you said its not a whole lot of money - but you want the damn product. I feel for you - it can be a real pain