Am I being unreasonable or is Harley?
Road Master
Joined: Mar 2015
Posts: 975
Likes: 302
From: earth
@MattLS6
Correct me if I am wrong but you said that this happens roughly every couple of hundred miles ..... that tells me that whatever the problem is, it is taking that many miles for it to fail - yeah I know, obvious. I had a car back in Oz that would NOT start after being run for any length of time. Give it an hour and away it would go again ........ the issue turned out to be a distributor problem and a problem that was being caused by "heat". Once the car cooled down, all was good till it ran back up to temp.
I am thinking that your issue may be similar - something heating up - like a coil - but taking 200 miles to fail or begin to fail.
Will shoot you a PM re something else that I would suggest, but don't want to inflame people here over
Correct me if I am wrong but you said that this happens roughly every couple of hundred miles ..... that tells me that whatever the problem is, it is taking that many miles for it to fail - yeah I know, obvious. I had a car back in Oz that would NOT start after being run for any length of time. Give it an hour and away it would go again ........ the issue turned out to be a distributor problem and a problem that was being caused by "heat". Once the car cooled down, all was good till it ran back up to temp.
I am thinking that your issue may be similar - something heating up - like a coil - but taking 200 miles to fail or begin to fail.
Will shoot you a PM re something else that I would suggest, but don't want to inflame people here over
Seasoned HDF Member
Joined: Aug 2017
Posts: 7,323
Likes: 11,757
From: Omaha,NE
Because there is a thing called a "Statute of Limitations" on manufacturing faults that the manufacturer is aware of and does nothing about, such as in this case. It is ensuring that if or when HD does nothing and something happens to the OP or any other person as a result of HD negligence - it can be litigated as it should be.
Why do so many people automatically jump to defend unconscionable corporations?
Why do so many people automatically jump to defend unconscionable corporations?
Seasoned HDF Member
Joined: Jul 2012
Posts: 9,510
Likes: 13,768
From: Pa.
Um, maybe they replaced the info screen without replicating the problem because as you said, it was a known issue? I don't believe this is a known issue with Harley's. You should start a dealership and throw parts at problems when the actual cause of the problem hasn't been diagnosed. That's a great way to go broke.
Maybe I just have the wrong idea on what we used to call "Customer Service"?
Maybe you're ok with something going wrong on your $30,000 bike? I wouldn't be.
Seasoned HDF Member
Joined: Oct 2010
Posts: 5,275
Likes: 2,367
From: Florida
I've had that happen, when you have to ride the bike for an hour or so before the problem makes itself known. Dealer tech guys won't ride if for that long. I ended up selling the bike, so I don't have a solution for you other than to threaten them with legal action and/or a physical beating.
Road Master
Joined: Mar 2015
Posts: 975
Likes: 302
From: earth
Road Captain
Joined: Apr 2019
Posts: 660
Likes: 352
From: Colorado
Picked up a 21 Street Bob in May. Couple hundred miles into ownership, Im cruising down the road and the motor randomly shuts off. Check engine light came on but no codes thrown. Thinking ok, maybe an isolated incident. A couple hundred miles later, it happens again. This time it throws a code (B2210 run stop switch inputs both).
First thing I do is pop the switch cover off to see if theres any pinched or frayed wires, all looks good. Next thing was get the bike to my local dealer since its under warranty. They called and said everything looks good, they deleted the code and its ready for me. I push back given the safety concern and being adamant that its a switch module malfunction since the wiring looks ok. They regroup then call me back later, same result. I push back again, now they are gonna call Harley tomorrow; however, Im not expecting a better result.
In my eyes, this is a serious safety concern, one with potential legal ramifications if it happens again and I get rear ended and hurt. Confirming no wiring issues, deleting the code and sending me on the way is the opposite of a fix. I asked if they will replace the module if it happens to me again, their response was only if it occurs with a tech riding it. Thats not feasible since its seems to occur once every couple/few hundred miles .
I gave my wife documented details and instructed her to call a lawyer if god forbid this happens again and something happens to me. I just dont get it, youd think they wouldnt want the liability.
Am I off base here? I thought this was what a warranty was for?
First thing I do is pop the switch cover off to see if theres any pinched or frayed wires, all looks good. Next thing was get the bike to my local dealer since its under warranty. They called and said everything looks good, they deleted the code and its ready for me. I push back given the safety concern and being adamant that its a switch module malfunction since the wiring looks ok. They regroup then call me back later, same result. I push back again, now they are gonna call Harley tomorrow; however, Im not expecting a better result.
In my eyes, this is a serious safety concern, one with potential legal ramifications if it happens again and I get rear ended and hurt. Confirming no wiring issues, deleting the code and sending me on the way is the opposite of a fix. I asked if they will replace the module if it happens to me again, their response was only if it occurs with a tech riding it. Thats not feasible since its seems to occur once every couple/few hundred miles .
I gave my wife documented details and instructed her to call a lawyer if god forbid this happens again and something happens to me. I just dont get it, youd think they wouldnt want the liability.
Am I off base here? I thought this was what a warranty was for?
6th Gear
Joined: Apr 2022
Posts: 13
Likes: 16
From: GA
I'm glad you got it sorted. For those defending the dealer, I get it. But in a case like this, one can't help but feel like the dealership doesn't believe the customer. Remember that the mistrust of dealerships is not unreasonable in most cases, it's earned. Not just Harley, but nearly every dealership in existence. If you really want to lose faith, deal with any camper dealership when you need something fixed on a brand new camper.
If dealers believed in good faith customer service, people would start to trust them again.
If dealers believed in good faith customer service, people would start to trust them again.
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Grand HDF Member
Joined: Oct 2014
Posts: 4,187
Likes: 6,618
From: Gruene Texas
The dealer replaced the left switchpak on my 2014 when it failed to start in gear with the clutch in. A getting wet issue. Bike is 8 years old as of last month and that's the only problem I've ever had, not counting all the mods I've done over the years that would be considered somewhat cheesy.
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