Samson report
Outstanding HDF Member
Joined: Jun 2007
Posts: 2,687
Likes: 6
From: Kalaui Kona HI
RE: Samson report
I will never use them. I have seen enough and read enough. Word of mouth is so important and these fools just ignore it. Times are getting tough and no customer service will bury a company. How many members just reading this thread will say no to new Samson Pipes. All they had to do was make it better and the thread would have had a positive reflection on their company. You can't buy that kind of advertising. my 2C
Elite HDF Member
Joined: Apr 2006
Posts: 3,823
Likes: 2
From: THE MARITIMES Canada
RE: Samson report
ORIGINAL: mimo
Now that is customer service!... cannot believe such things these days.
I'd send the e-mail, the photos and the link to you threads,
Good luck bro.
Mimo.
ORIGINAL: CraigC
Last time I called Samson, they hung up the phone on me.
Last time I called Samson, they hung up the phone on me.
I'd send the e-mail, the photos and the link to you threads,
Good luck bro.
Mimo.
Road Master
Joined: Mar 2007
Posts: 1,071
Likes: 0
From: Pompano Beach, FLA
RE: Samson report
Wow that sucks. I have Sampson BG III'S Rip Saws on my heritage and love them not. Sometimes there is a bad apple in the bunch. I think thats what you might have got. I have heard thing about the pipes from people good and bad but thats with almost everything you buy. As far as customer service never had to deal with that and if they just hung up on you that is F@#ked up. But I would send those pics to them you never know what could come of it. Like said before word of mouth is strong.
Extreme HDF Member
Joined: Jul 2006
Posts: 10,058
Likes: 8
From: MEXICO
RE: Samson report
ORIGINAL: Sam
Unfortunately Samson does not have a good name when it comes to Customer Service....we've had a lot of issues at the shop.
ORIGINAL: mimo
Now that is customer service!... cannot believe such things these days.
I'd send the e-mail, the photos and the link to you threads,
Good luck bro.
Mimo.
ORIGINAL: CraigC
Last time I called Samson, they hung up the phone on me.
Last time I called Samson, they hung up the phone on me.
I'd send the e-mail, the photos and the link to you threads,
Good luck bro.
Mimo.
Unfortunately Samson does not have a good name when it comes to Customer Service....we've had a lot of issues at the shop.
Mimo.
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