Maintenance contract
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Novice
Joined: Mar 2008
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Maintenance contract
I purchased my 2007 FLHTC back in September of 2007 from Republic HD in Stafford Texas, and at the same time, I purchased a 48 month pre-paid maintenance contract. When I purchased the maintenance contract, the salesman made a big point out of the fact that the contract included oil changes every 2,500 miles, as well as a free upgrade to synthetic lubricants. Since then, I have put over 22,000 miles on the bike, and have had no problems with the bike or the dealer. Earlier this week, I took the bike in for the 22,500 mile service, and the serviceman at the desk advised me that Republis has changed their policy, and is cutting out the 2,500 mile interval services, and only the 5,000 intervals are going to be covered under the contract. Additionally, he told me that I will also have to pay the difference in cost between synthetic and dino oil.
The guy at the desk is OK, and told me that they have a new service manager who is pushing this. He was not in then, so just called him and told him what I thought, and that i felt like they were trying to screw me. He took my name and number and told me that he would have the Republic dealer manager call me, but have heard nothing yet.
How would you feel ? I'm pissed. I would get a lawyer and push this except for the legal fees.
The guy at the desk is OK, and told me that they have a new service manager who is pushing this. He was not in then, so just called him and told him what I thought, and that i felt like they were trying to screw me. He took my name and number and told me that he would have the Republic dealer manager call me, but have heard nothing yet.
How would you feel ? I'm pissed. I would get a lawyer and push this except for the legal fees.
Banned
Joined: Jan 2009
Posts: 300
Likes: 1
Seems to me, if 2500 mile services are specified in the contract, they don't have a leg to stand on. They're obligated to honor the contract they put in place...if the contract doesn't specify 2500 mile services...then you're kinda screwed unless you try to win on precedence.
It's all up to what's specified in the contract.
It's all up to what's specified in the contract.
Ultimate HDF Member
Joined: Dec 2006
Posts: 5,878
Likes: 17
From: The Desert SouthWest
What's in the contract "in writing"? I know they verbally told you one thing, but what's in writing may be what you are stuck with. I'm no expert on this so I'll be watching this thread as I'm interested in the outcome.
A 5k interval for service isn't a terrible thing, dont lose sight of the fact that's plenty fine for oil change intervals and anything less is a waste probably, but I understand your point.
A 5k interval for service isn't a terrible thing, dont lose sight of the fact that's plenty fine for oil change intervals and anything less is a waste probably, but I understand your point.
Last edited by Arizona; Jan 29, 2009 at 01:43 PM.
Ultimate HDF Member
Joined: Jul 2006
Posts: 9,335
Likes: 13
From: MA
Seems pretty simple to me, you pre-paid for 2500 mile services and you're entitled to 2500 mile services. He!!, what if he decided that you're only entitled to one service every 12 months? Would you put up with that? 2500 is way overkill anyway, so as long as they adjust your contract accordingly, you're better off.
Cruiser
Joined: Dec 2008
Posts: 204
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From: North of Houston
If you have a contract hold their feet to the fire. If you need to get a lawyer and take them to court they will also have to pay the lawer. I think if you had a lawyer just send them a letter stating that they are refusing to honor a binding contract they will probally change their mind as well as the service manager.
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Ultimate HDF Member
Joined: Aug 2007
Posts: 5,331
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From: north of Daytona
Yep....I would want my bike serviced by the guys I just sued.
Chuck
Chuck
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Road Master
Joined: Sep 2007
Posts: 934
Likes: 3
From: Northern California
That's one of the reasons I like doing my own service work, no dealership BS. I agree with the others about 2,500 miles being too soon for oil changes, unless you do a lot of real short rides or ride in dusty conditions.
Road Master
Joined: Aug 2007
Posts: 886
Likes: 3
From: NC Mountains
contract
If the service guy told you that they were changing their policy, that's an acknowledgement of the original sale. Maybe the change is for new contracts but yours should be good until the term is up. I call bogus....