warantee requirements
Supporter
Joined: Dec 2006
Posts: 6,724
Likes: 234
From: Altoona, Pa.
The records you keep would only be checked if it effected that part. Example.....if the charging system needed work, they wouldnt be asking for oil change records/receipts. Now if your engine had major internal problems...........ya better have those records. Trust me, they'll look for any reason to say NO
Road Captain
Joined: Jun 2008
Posts: 733
Likes: 1
From: Southern Maryland for now
I take a digital pic of my odometer with date stamp on. Scan in my receipts and type a short narrative of what I did and print it all out on one page. Sign it and date it then three whole punch it and put it in a maint binder I keep above my workbench.
Do the same thing with my F250 and my wife's car. Never had anyone question it. Takes all of 20 min. to document your work.
Do the same thing with my F250 and my wife's car. Never had anyone question it. Takes all of 20 min. to document your work.
Road Warrior
Joined: Nov 2007
Posts: 1,800
Likes: 307
From: Houston, Texas
I've never been asked for any proof or reciepts of maintenance and had my last two bikes in multiple times for warranty repairs. I have put a lot of miles on them while still under warranty have had only minor issues. They have even fixed problems I didn't realize I had.
Keep in mind, the dealer makes money off the MOCO for your warranty repairs. It's in their best interest to just fix it and file the claim rather than say no and **** you off as a customer. Why would they want to tell you no if they can fill out a form and get paid? This only counts for true failures and things they can claim to the MOCO. If you break something or just want an adjusment, they can't claim that back to the MOCO and will charge you for it. If it fails and it's obvious you had nothing to do with it, your not going to be asked any questions. If they do, find another dealer.
I think most of the complaints about denied warranty come from the picky riders asking for warranty repairs for mysterious noises or a problem that can't be duplicated. The dealer can't tell the MOCO they spent 4 hours on your bike, couldn't find anything to fix , but want to get paid for it.
Keep in mind, the dealer makes money off the MOCO for your warranty repairs. It's in their best interest to just fix it and file the claim rather than say no and **** you off as a customer. Why would they want to tell you no if they can fill out a form and get paid? This only counts for true failures and things they can claim to the MOCO. If you break something or just want an adjusment, they can't claim that back to the MOCO and will charge you for it. If it fails and it's obvious you had nothing to do with it, your not going to be asked any questions. If they do, find another dealer.
I think most of the complaints about denied warranty come from the picky riders asking for warranty repairs for mysterious noises or a problem that can't be duplicated. The dealer can't tell the MOCO they spent 4 hours on your bike, couldn't find anything to fix , but want to get paid for it.
Ultimate HDF Member
Joined: Feb 2008
Posts: 5,615
Likes: 9
From: Escondido, CA
My son and I both do all of our own service. From day one. About two months before his warranty ended his battery started acting up. The dealer recomended using a maintainer but even with that it would go low after a few days. About a month or so after his warranty expired, so did the battery. They ended up replacing it under warranty even though he was past two years by over a month maybe two.
Cruiser
Joined: Jul 2008
Posts: 219
Likes: 0
From: West MI
I do all my own service but keep a detailed log as others have suggested. I just go to the "Owners" section of the HD website https://www.harley-davidson.com/EX/M...bmLocale=en_US enter my VIN & mileage then print off the "Service Check-Up" list it generates. I initial & date each item and staple receipts for fluids, etc to it & keep everything in a folder.
I've had my bike in twice this year for minor warranty repairs and the dealer hasn't asked to see any of my documentation. These guys are getting paid by the MOCO so they really shouldn't have any reason to turn down warranty work. I've heard that some do, though.
One more thing: Buy the service manual for your bike. Best money you'll ever spend!
I've had my bike in twice this year for minor warranty repairs and the dealer hasn't asked to see any of my documentation. These guys are getting paid by the MOCO so they really shouldn't have any reason to turn down warranty work. I've heard that some do, though.
One more thing: Buy the service manual for your bike. Best money you'll ever spend!
Thread
Thread Starter
Forum
Replies
Last Post
