DirectHarleyParts.com
DirectHarleyParts.com
Anyone ever ordered from DirectHarleyParts.com?
I placed an order last Thursday. I contacted them on Friday to see if the orders would ship Friday or Monday. I was informed Monday at the latest.
Monday evening came and their website still showed "Processing" so I called and I was told it shipped and that the website would update overnight and reflect the shipping with tracking numbers. Tuesday morning comes and nothing. I called about an hour ago and the gentlemen said they must have not inputted the information so he said he'd go get the tracking numbers and email them to me and update the website.(Was told that would take 10-15 minutes) That has long and past and still no information.....Of course they've closed for the day.
Anyone ever had a problem with this distributor?
**Update** Products shipped yesterday.
I placed an order last Thursday. I contacted them on Friday to see if the orders would ship Friday or Monday. I was informed Monday at the latest.
Monday evening came and their website still showed "Processing" so I called and I was told it shipped and that the website would update overnight and reflect the shipping with tracking numbers. Tuesday morning comes and nothing. I called about an hour ago and the gentlemen said they must have not inputted the information so he said he'd go get the tracking numbers and email them to me and update the website.(Was told that would take 10-15 minutes) That has long and past and still no information.....Of course they've closed for the day.
Anyone ever had a problem with this distributor?
**Update** Products shipped yesterday.
Last edited by dHUTCH; Mar 16, 2011 at 02:14 PM.
Tourer
Joined: May 2008
Posts: 427
Likes: 85
From: Queen Creek, AZ
Don't hold your breath! I have ordered from them on 2 occasions and both times it took roughly 8 days to "process" and 2 days to get here once shipped. Be patient, they will get the order out eventually. Your're just setting yourself up for more frustration by contacting them. I suspect they don't stock their product. I guess that is the tradeoff for the low pricing.
Seasoned HDF Member
Joined: Aug 2010
Posts: 5,173
Likes: 177
From: East Coast
Don't hold your breath! I have ordered from them on 2 occasions and both times it took roughly 8 days to "process" and 2 days to get here once shipped. Be patient, they will get the order out eventually. Your're just setting yourself up for more frustration by contacting them. I suspect they don't stock their product. I guess that is the tradeoff for the low pricing.
That means that they're ten to twelve times quicker than Chicago Harley...
I would not have a problem if they were to say from the get go that it hasn't shipped yet. But, to on two occasions say it has and then not come through on your promises....I have issue with that. I'll call again tomorrow and if I don't have Tracking Numbers by the time I hangup....I'll be have the bank reverse the charges. They charged my card on the 11th.
Road Master
Joined: Nov 2007
Posts: 1,136
Likes: 0
From: Tri-Cities, Washington
Slow processing is one thing, but if they say something shipped and it didn't - well, I don't deal well with liars.
+1 for Zanottis - ordered from them several times and they are really on the ball. Plus, you can see if they actually have your item in stock before ordering.
+1 for Zanottis - ordered from them several times and they are really on the ball. Plus, you can see if they actually have your item in stock before ordering.
Ultimate HDF Member
Joined: Dec 2007
Posts: 6,186
Likes: 6
From: Gray's Creek NC
I use Amazon.com for damn near everything.
Trending Topics
Cruiser
Joined: Feb 2010
Posts: 190
Likes: 2
From: Central MA
Ironic that they call themselves DIRECT Harley Parts.
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
7 Times Harley-Davidson Chucked Tradition Out the Window
Verdad Gallardo
7 Surprising Harley-Davidson Products that Are Not Motorcycles
Verdad Gallardo
8 Best Harley-Davidson Motorcycles Ever
Pouria Savadkouei
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Harley-Davidson Reveals Super Cool Cafe Racer Concept
Verdad Gallardo
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Verdad Gallardo
10 Motorcycles You Should Never Buy
Joe Kucinski
Elite HDF Member
Joined: Apr 2010
Posts: 4,990
Likes: 9
From: Marina del Rey
?
Annoying them w/ all these phone calls doesn't seem to be working out all that well for you. If it is something you need so quickly why mail-order it? Why not get it at the local HD dealer?