From 3 hours to 3 days??
Thread Starter
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Tourer
Joined: Jun 2011
Posts: 358
Likes: 1
From 3 hours to 3 days??
Took my bike in for it's 1,000 mile break in service yesterday. I had an appointment so they were expecting me. The service manager asked if I was going to wait for it or if I was dropping it off.
I said I was dropping it off and he told me with the nice weather, they were pretty swamped but he would be able to keep his "3 day service guarantee" and it should be ready by lunchtime Saturday.
What would he have done if I said I was gonna wait for it?
I said I was dropping it off and he told me with the nice weather, they were pretty swamped but he would be able to keep his "3 day service guarantee" and it should be ready by lunchtime Saturday.
What would he have done if I said I was gonna wait for it?
Grand HDF Member
Joined: Nov 2007
Posts: 4,067
Likes: 60
From: Chesterfield, VA
You had an appointment to drop it off for 3 day "inspection" service? That's screwed up. You should wait until they can guarantee they will do it that day. Are you afraid you will void your warranty or something?
Road Master
Joined: Aug 2011
Posts: 995
Likes: 2
From: Canada
Nice guys finish last, you should have said I'll be back in 3 hours to pick it up, have it ready. You weren't assertive as to the time frame so boom it goes to the bottom of the list. My warranty has long since worn out and lord knows I didn't even want to take it into them when it was on warranty. I'll do the wrenching myself thanks.
Seasoned HDF Member
Joined: Jan 2007
Posts: 20,616
Likes: 4,440
From: anacoco, la
Took my bike in for it's 1,000 mile break in service yesterday. I had an appointment so they were expecting me. The service manager asked if I was going to wait for it or if I was dropping it off.
I said I was dropping it off and he told me with the nice weather, they were pretty swamped but he would be able to keep his "3 day service guarantee" and it should be ready by lunchtime Saturday.
What would he have done if I said I was gonna wait for it?
I said I was dropping it off and he told me with the nice weather, they were pretty swamped but he would be able to keep his "3 day service guarantee" and it should be ready by lunchtime Saturday.
What would he have done if I said I was gonna wait for it?
just out of curiosity, where did the '3 hours' come from?
Thread Starter
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Tourer
Joined: Jun 2011
Posts: 358
Likes: 1
1K, 5K & 10K on my last bike all took about 3 hours so that's where I got the figure from.
I'm pretty much a mechanical retard. Not only do I not have any desire to wrench on my own equipment, but when I do, it usually doesn't turn out well. That just is what it is.
The "Nice guys finish last' commit has some truth to it but I've had nothing but great service from this particular dealer in the past so I have a hard time blowing my top over this one.
Then there's the old customer service trick of under promise, over deliver where they say it's gonna take 3 days and then they call in 3 hours saying it's done.
That hasn't happened yet.
I'm pretty much a mechanical retard. Not only do I not have any desire to wrench on my own equipment, but when I do, it usually doesn't turn out well. That just is what it is.
The "Nice guys finish last' commit has some truth to it but I've had nothing but great service from this particular dealer in the past so I have a hard time blowing my top over this one.
Then there's the old customer service trick of under promise, over deliver where they say it's gonna take 3 days and then they call in 3 hours saying it's done.
That hasn't happened yet.
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Grand HDF Member
Joined: Nov 2007
Posts: 4,067
Likes: 60
From: Chesterfield, VA
I took mine in for the 10K service and you know what? Nobody touches my bike unless something breaks really bad. They left screws out, charged me for parts they didn't even replace .... other than that ... it's never been in the shop other than for tires in 70K miles. These things really are pretty easy to troubleshoot and fix. I've had to do some repairs/upgrades but nothing anyone should not be able to handle. They so reliable these days ... those inspections that they charge you for are really uneeded, just change your fluids and filters and keep the receipts.
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