HD Dealers Attitudes. Why?
Tourer
Joined: Nov 2012
Posts: 368
Likes: 2
From: Yantis, Texas
Damn I'm surprised @ yall's responses! I'd of thought everyone would have had the same experiences as me. I've spoke w/about 7 or 8 different 'salesmen' & they've all had attitudes. I'm a super laid back dude so I know it's not my attitude making them act that way. Can anyone suggest a good dealer to work w/in N. Texas or southern Oklahoma? I'm in the D/FW area.
Tourer
Joined: Jul 2012
Posts: 486
Likes: 1
From: Coal Township, Pa
Once while 325 miles away from home. My wife and I stopped in "Bikestown" Harley Davidson, in Youngstown, OH. Biggest Harley dealer I have ever seen!!! We just stopped to get off the bike for a while. I was checking out the Road Glide Ultras, the salesman strikes up a conversation. Next thing I know he has my license and is pushing a bike with 3 miles on it out the door for a test ride. Great stop, really great to deal with, and we didn't spend a dime.
Grand HDF Member
Joined: Sep 2009
Posts: 4,550
Likes: 1,842
From: Albuquerque, NM
Funny that you say that. I've had very good luck there. My wife just bought a bike there last week and we had a very good experience. Luck of the draw I guess.
Elite HDF Member
Joined: Apr 2010
Posts: 4,990
Likes: 9
From: Marina del Rey
"I know it's not my attitude."
I have had a great relationship with my local dealer, Bartels HD, for nearly 25 years.
Road Captain
Joined: Apr 2013
Posts: 638
Likes: 2
From: Three-one-O
I went to the local one here in SoCal.....it's the biggest one in the world I think. It's a great place to look as their showroom is pretty dope. I guess I just had the luck of ending up with a sales guy who was so-so. I like to test them, not by being a jerk but by asking them questions I know answers to already. This guy failed. Also, he didn't tell me of other Harley events in the area (cause they were at other dealerships). Ok, I get that you want to keep me close to your dealership, but if a his salesmanship was good he would have had enough confidence in himself to send me elsewhere to "check stuff out". Then he drops the line of..."yeah iron 883's are so in demand there is just no give on pricing" - okay it's a typical line right? Ye Olde "demand-supply" one-liner. I also kept coming back - literally 4 days in a row to let him know I was a serious buyer. Each time I got there he just seemed to show less interest. Funny really.
I then go to another dealer and the guy treats me like gold and sticks to me for almost 2 hours to answer every question I had with patience and the humility of knowing that I'm a first time rider and that I need some obvious direction. The other sales people came to greet me from time to time and say hi, then their sales Manager spent some time with me and asked about my riding experience and gave me some tips.
Too bad for that last dealer.....I wasn't even thinking of going elsewhere and wanted to give them the biz - and 2 of my other buddies who are buying HD's with me. But I guess if you're thaaaat big of a dealer then you can charge premiums and get away with so-so customer service. My experience wasn't "bad"....but it just wasn't as good as the other.
I then go to another dealer and the guy treats me like gold and sticks to me for almost 2 hours to answer every question I had with patience and the humility of knowing that I'm a first time rider and that I need some obvious direction. The other sales people came to greet me from time to time and say hi, then their sales Manager spent some time with me and asked about my riding experience and gave me some tips.
Too bad for that last dealer.....I wasn't even thinking of going elsewhere and wanted to give them the biz - and 2 of my other buddies who are buying HD's with me. But I guess if you're thaaaat big of a dealer then you can charge premiums and get away with so-so customer service. My experience wasn't "bad"....but it just wasn't as good as the other.
Elite HDF Member
Joined: Aug 2008
Posts: 4,133
Likes: 125
From: Japan
Over the past couple years I've been to 5 HD dealers looking @ bikes. Every salesman has had a crappy attitude! They act like I should feel fortunate that their going to allow me to buy 1 of their motorcycles. Like they own the last glass of water in the world. What gives? Why do they all seem so arrogant and act like their **** don't stink?
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Club Member
Joined: May 2007
Posts: 145,895
Likes: 821
From: 40 miles Northeast of Indy..
Must be the Texas attitude.
I've been to at least 15 dealers or more around our state and while traveling... I've NEVER felt nothing but welcomed.
Course I never been to a dealer in TEXAS..
.
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I've been to at least 15 dealers or more around our state and while traveling... I've NEVER felt nothing but welcomed.
Course I never been to a dealer in TEXAS..
..
Road Master
Joined: May 2012
Posts: 792
Likes: 0
From: Florida
Well, they do say everything is bigger in Texas right? So i would assume that would apply to egos as well.LOL
Sorry, had to get that dig in.
All the dealers i have been to around here are all pretty cool. I have never had a problem with any of the salesmen being too pushy or arrogant. Most in fact ahve been pretty helpful.
Sorry, had to get that dig in.All the dealers i have been to around here are all pretty cool. I have never had a problem with any of the salesmen being too pushy or arrogant. Most in fact ahve been pretty helpful.