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DK air cleaner problem?

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Old Apr 28, 2013 | 01:34 PM
  #11  
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I need a few small parts and the bus doesnt stop at the dealer. Next weekend im busi so the following with be doing the heat cycles. Going to take a day off for a good non freeway break in. Bout 200 miles up hwy 1. Good place to get on/off the throttle.
 
Old Apr 28, 2013 | 04:18 PM
  #12  
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Reindeer was nice enough to PM me a picture of his set up, same filter but much different backing plate attached to motor.


Al
 
Old Apr 28, 2013 | 04:58 PM
  #13  
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Looks like you're running a different setup than I am so I'm no help. I've got the DK Outlaw, and yours looks like the Pro Billet.
 
Old Apr 28, 2013 | 06:06 PM
  #14  
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Originally Posted by Reindeer
Looks like you're running a different setup than I am so I'm no help. I've got the DK Outlaw, and yours looks like the Pro Billet.
Actually you've been a lot of help, I see the air filter I have looks like it will work on your Outlaw, not my billet.
Which most likely means I do have the wrong one.

Al
 
Old Apr 29, 2013 | 01:36 AM
  #15  
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Originally Posted by AllenW
Here's a couple pictures, hole spacing is not the same.

Bike is a 2012 WG 103 motor

You sent DK-FM-PBBBC Black bobber style Pro Billet Stage 0ne Air Cleaner.

I'll call ya monday.

Thanks for responding.

Al
Hey Al,

I see exactly what happened. I am so very sorry. There is a slight hole pattern difference between the Throttle by Wire filter and the cable operated filter. You received the wrong one.

Please PM me your address, or call the shop at 662-420-4891 and we will get your info and get the correct one out to you right away, along with a gift for the hassle.

Again, my apologies.
 
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Old Apr 29, 2013 | 02:31 AM
  #16  
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Originally Posted by DK Custom
Hey Al,

I see exactly what happened. I am so very sorry. There is a slight hole pattern difference between the Throttle by Wire filter and the cable operated filter. You received the wrong one.

Please PM me your address, or call the shop at 662-420-4891 and we will get your info and get the correct one out to you right away, along with a gift for the hassle.

Again, my apologies.
happy to see a business in this day an age with that amount of professionalisim and care for customer satisfaction. Good on you DK custom
 
Old Apr 29, 2013 | 07:46 AM
  #17  
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Originally Posted by DK Custom
Hey Al,

I see exactly what happened. I am so very sorry. There is a slight hole pattern difference between the Throttle by Wire filter and the cable operated filter. You received the wrong one.

Please PM me your address, or call the shop at 662-420-4891 and we will get your info and get the correct one out to you right away, along with a gift for the hassle.

Again, my apologies.

No problem, kudo's for taking the time to respond on the weekend, something I didn't expect.

Gift not needed, but if you insist..

I'll call ya in a bit, thanks much.

Al
 
Old Apr 29, 2013 | 09:09 AM
  #18  
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Just talked to DK and they are shipping the correct part out today.

Nice to see a company that still believes in customer service.

Thanks much.

Al
 
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Old Apr 29, 2013 | 10:13 AM
  #19  
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Originally Posted by AllenW
Just talked to DK and they are shipping the correct part out today.

Nice to see a company that still believes in customer service.

Thanks much.

Al

Thanks again for your understanding. We are very sorry that this happened and thank you for giving us a chance to correct it. We will be shipping it out today
 
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